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An Error Occurred, An unknown error occurred #3355

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opened 2026-02-05 06:28:23 +03:00 by OVERLORD · 8 comments
OVERLORD commented 2026-02-05 06:28:23 +03:00
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Originally created by @davecowley on GitHub (Nov 22, 2022).

Attempted Debugging

  • I have read the debugging page

Searched GitHub Issues

  • I have searched GitHub for the issue.

Describe the Scenario

Hi

when a user tries to login with an existing azure or local account they get the An error occurred message. Also get the same message when trying to export to a pdf.

I did an update the other week and this started to happen after. there was then another release to the latest which I thought had fixed but hadnt.

I saw others which the same issue but it hasnt fixed the issue.

I have tried:

git pull origin release

sudo git status
On branch release
Your branch is up to date with 'origin/release'.

Untracked files:
(use "git add ..." to include in what will be committed)

    ../../.env.bak
    ../../bookstack-files-backup.tar.gz
    ../../bookstack.backup.sql
    ../../composer.phar

nothing added to commit but untracked files present (use "git add" to track)
admin@:/var/www/bookstack/storage/logs$ sudo git status

sudo git log -n 1
commit edb0c6a9e8 (HEAD -> release, origin/release)
Author: Dan Brown ssddanbrown@googlemail.com
Date: Wed Nov 2 15:22:13 2022 +0000

Updated version and assets for release v22.10.2

admin@asm-wh-knb1:/var/www/bookstack/storage/logs$

sudo git reset --hard
HEAD is now at edb0c6a9 Updated version and assets for release v22.10.2
admin@:/var/www/bookstack$

Im not too sure what to try next. I was going to kick up a new vm and restore the data but i'd prefer to fix this.

thanks for your help

Exact BookStack Version

22.10.2

Log Content

[2022-11-21 14:31:25] production.ERROR: Method Illuminate\Support\Str::transliterate does not exist. {"exception":"[object] (BadMethodCallException(code: 0): Method Illuminate\Support\Str::transliterate does $
[stacktrace]

[2022-11-21 14:33:02] production.ERROR: Class 'Barryvdh\DomPDF\Facade\Pdf' not found {"userId":3,"exception":"[object] (Error(code: 0): Class 'Barryvdh\DomPDF\Facade\Pdf' not found at /var/www/bookstack/app/$
[stacktrace]

PHP Version

7.4.33

Hosting Environment

Ubuntu 18.04.6 LTS VM on Hyper-v

Originally created by @davecowley on GitHub (Nov 22, 2022). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario Hi when a user tries to login with an existing azure or local account they get the An error occurred message. Also get the same message when trying to export to a pdf. I did an update the other week and this started to happen after. there was then another release to the latest which I thought had fixed but hadnt. I saw others which the same issue but it hasnt fixed the issue. I have tried: git pull origin release ---- sudo git status On branch release Your branch is up to date with 'origin/release'. Untracked files: (use "git add <file>..." to include in what will be committed) ../../.env.bak ../../bookstack-files-backup.tar.gz ../../bookstack.backup.sql ../../composer.phar nothing added to commit but untracked files present (use "git add" to track) admin@<servername>:/var/www/bookstack/storage/logs$ sudo git status ---- sudo git log -n 1 commit edb0c6a9e89ceff723e30de60fe21d7e3a88d789 (HEAD -> release, origin/release) Author: Dan Brown <ssddanbrown@googlemail.com> Date: Wed Nov 2 15:22:13 2022 +0000 Updated version and assets for release v22.10.2 admin@asm-wh-knb1:/var/www/bookstack/storage/logs$ ------- sudo git reset --hard HEAD is now at edb0c6a9 Updated version and assets for release v22.10.2 admin@<servername>:/var/www/bookstack$ Im not too sure what to try next. I was going to kick up a new vm and restore the data but i'd prefer to fix this. thanks for your help ### Exact BookStack Version 22.10.2 ### Log Content [2022-11-21 14:31:25] production.ERROR: Method Illuminate\Support\Str::transliterate does not exist. {"exception":"[object] (BadMethodCallException(code: 0): Method Illuminate\\Support\\Str::transliterate does $ [stacktrace] [2022-11-21 14:33:02] production.ERROR: Class 'Barryvdh\DomPDF\Facade\Pdf' not found {"userId":3,"exception":"[object] (Error(code: 0): Class 'Barryvdh\\DomPDF\\Facade\\Pdf' not found at /var/www/bookstack/app/$ [stacktrace] ### PHP Version 7.4.33 ### Hosting Environment Ubuntu 18.04.6 LTS VM on Hyper-v
OVERLORD added the 🐕 Support label 2026-02-05 06:28:23 +03:00
OVERLORD commented 2026-02-05 06:28:34 +03:00
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@ssddanbrown commented on GitHub (Nov 22, 2022):

Hi @davecowley,
Can you re-run through the update commands for your instance again, running each one-at-a-time, but copy and share the output of each as you go through it?

@ssddanbrown commented on GitHub (Nov 22, 2022): Hi @davecowley, Can you re-run through the update commands for your instance again, running each one-at-a-time, but copy and share the output of each as you go through it?
OVERLORD commented 2026-02-05 06:28:42 +03:00
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@davecowley commented on GitHub (Nov 22, 2022):

sure, please find attached
bookstack_issue_3867.txt

@davecowley commented on GitHub (Nov 22, 2022): sure, please find attached [bookstack_issue_3867.txt](https://github.com/BookStackApp/BookStack/files/10066896/bookstack_issue_3867.txt)
OVERLORD commented 2026-02-05 06:28:45 +03:00
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@ssddanbrown commented on GitHub (Nov 22, 2022):

Thanks. Yeah, composer install step is not running properly.

Can you work through the "Updating to v21.12.3 or higher" part of our updates page to validate you're using a recent & compatible composer version.

@ssddanbrown commented on GitHub (Nov 22, 2022): Thanks. Yeah, composer install step is not running properly. Can you work through the "Updating to v21.12.3 or higher" part of [our updates page](https://www.bookstackapp.com/docs/admin/updates/#updating-to-v21123-or-higher) to validate you're using a recent & compatible composer version.
OVERLORD commented 2026-02-05 06:28:50 +03:00
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@davecowley commented on GitHub (Nov 22, 2022):

Ive managed to upgrade composer as it was indeed out of date.

running in to some other permission issues now.

had to create a folder in Vendors folder for masterminds and just had to create /home/admin/.cache/composer/vcs/ but its not having it. Do you have an advice on the below please?

Failed to execute git clone --mirror -- 'https://ghp...mHN:x-oauth-basic@github.com/Masterminds/html5-php.git' '/home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git/'

Cloning into bare repository '/home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git'...
/home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git: Permission denied

@davecowley commented on GitHub (Nov 22, 2022): Ive managed to upgrade composer as it was indeed out of date. running in to some other permission issues now. had to create a folder in Vendors folder for masterminds and just had to create /home/admin/.cache/composer/vcs/ but its not having it. Do you have an advice on the below please? Failed to execute git clone --mirror -- 'https://ghp...mHN:x-oauth-basic@github.com/Masterminds/html5-php.git' '/home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git/' Cloning into bare repository '/home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git'... /home/admin/.cache/composer/vcs/https---github.com-Masterminds-html5-php.git: Permission denied
OVERLORD commented 2026-02-05 06:28:54 +03:00
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@ssddanbrown commented on GitHub (Nov 22, 2022):

You should not need to manually create any folders, just need to fix permissions or run with require privileges.
Not sure how your user .cache/composer directory has ended up with different permissions.
Assuming you're running via the admin user here, and you want to use that user for future updates, you'll just need to ensure they have permission to the folders composer uses.

Can reset these folders to have the admin owner by running:

chown -R admin /home/admin/.cache/composer
chown -R admin /var/www/bookstack
@ssddanbrown commented on GitHub (Nov 22, 2022): You should not need to manually create any folders, just need to fix permissions or run with require privileges. Not sure how your user `.cache/composer` directory has ended up with different permissions. Assuming you're running via the `admin` user here, and you want to use that user for future updates, you'll just need to ensure they have permission to the folders composer uses. Can reset these folders to have the `admin` owner by running: ```shell chown -R admin /home/admin/.cache/composer chown -R admin /var/www/bookstack ```
OVERLORD commented 2026-02-05 06:28:57 +03:00
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@davecowley commented on GitHub (Nov 22, 2022):

thanks for your help on that. Ive done the changes and it all went through smooth but the site has now died completely! nothing in the logs, i'll dig around and let you know.

@davecowley commented on GitHub (Nov 22, 2022): thanks for your help on that. Ive done the changes and it all went through smooth but the site has now died completely! nothing in the logs, i'll dig around and let you know.
OVERLORD commented 2026-02-05 06:28:59 +03:00
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@davecowley commented on GitHub (Nov 22, 2022):

You are a legend mate. After all the above was complete I had the white page error but it was black not white.

all fixed with this https://www.bookstackapp.com/docs/admin/debugging/#blank-white-screen-on-access

Thank you for your help Dan. saved me a bollocking!

@davecowley commented on GitHub (Nov 22, 2022): You are a legend mate. After all the above was complete I had the white page error but it was black not white. all fixed with this https://www.bookstackapp.com/docs/admin/debugging/#blank-white-screen-on-access Thank you for your help Dan. saved me a bollocking!
OVERLORD commented 2026-02-05 06:29:02 +03:00
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@ssddanbrown commented on GitHub (Nov 22, 2022):

Happy I could help and good to hear things are working again!

@ssddanbrown commented on GitHub (Nov 22, 2022): Happy I could help and good to hear things are working again!
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