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Code Issues 784 Packages Projects Releases 10 Wiki Activity

Error 500 on a second instance #2904

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opened 2026-02-05 05:41:06 +03:00 by OVERLORD · 2 comments
OVERLORD commented 2026-02-05 05:41:06 +03:00
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Originally created by @pBra1n on GitHub (Jul 12, 2022).

Attempted Debugging

  • I have read the debugging page

Searched GitHub Issues

  • I have searched GitHub for the issue.

Describe the Scenario

I am having an issue with a second instance of Bookstack. One instance works just fine (still running version 0.31.5). We set up a second instance with the latest build and it is giving us a 500 error. I have checked all the permissions on the folder, but can't figure out why it's not loading.

Below is what is in the error.log file:

PHP Fatal error:  Uncaught Error: Call to undefined method Illuminate\\Support\\Collection::getArrayableItems() in /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php:31\nStack trace:\n#0 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/helpers.php(15): Illuminate\\Support\\Collection->__construct(Array)\n#1 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/RegisterErrorViewPaths.php(16): collect(Array)\n#2 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(598): Illuminate\\Foundation\\Exceptions\\RegisterErrorViewPaths->__invoke()\n#3 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(579): Illuminate\\Foundation\\Exceptions\\Handler->registerErrorViewPaths()\n#4 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(490): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKerne in /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php on line 31

Exact BookStack Version

22.06.2

Log Content

#0 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/helpers.php(15): Illuminate\\Support\\Collection->__construct(Array)
#1 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/RegisterErrorViewPaths.php(16): collect(Array)
#2 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(598): Illuminate\\Foundation\\Exceptions\\RegisterErrorViewPaths->__invoke()
#3 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(579): Illuminate\\Foundation\\Exceptions\\Handler->registerErrorViewPaths()
#4 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(490): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKerne at /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php:31)
[stacktrace]

PHP Version

7.4

Hosting Environment

Ubuntu 18

Originally created by @pBra1n on GitHub (Jul 12, 2022). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario I am having an issue with a second instance of Bookstack. One instance works just fine (still running version 0.31.5). We set up a second instance with the latest build and it is giving us a 500 error. I have checked all the permissions on the folder, but can't figure out why it's not loading. Below is what is in the error.log file: <details> ``` PHP Fatal error: Uncaught Error: Call to undefined method Illuminate\\Support\\Collection::getArrayableItems() in /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php:31\nStack trace:\n#0 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/helpers.php(15): Illuminate\\Support\\Collection->__construct(Array)\n#1 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/RegisterErrorViewPaths.php(16): collect(Array)\n#2 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(598): Illuminate\\Foundation\\Exceptions\\RegisterErrorViewPaths->__invoke()\n#3 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(579): Illuminate\\Foundation\\Exceptions\\Handler->registerErrorViewPaths()\n#4 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(490): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKerne in /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php on line 31 ``` </details> ### Exact BookStack Version 22.06.2 ### Log Content ``` #0 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/helpers.php(15): Illuminate\\Support\\Collection->__construct(Array) #1 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/RegisterErrorViewPaths.php(16): collect(Array) #2 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(598): Illuminate\\Foundation\\Exceptions\\RegisterErrorViewPaths->__invoke() #3 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(579): Illuminate\\Foundation\\Exceptions\\Handler->registerErrorViewPaths() #4 /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(490): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKerne at /var/www/bookstack-it/vendor/laravel/framework/src/Illuminate/Collections/Collection.php:31) [stacktrace] ``` ### PHP Version 7.4 ### Hosting Environment Ubuntu 18
OVERLORD added the 🐕 Support label 2026-02-05 05:41:06 +03:00
OVERLORD commented 2026-02-05 05:41:13 +03:00
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@ssddanbrown commented on GitHub (Jul 12, 2022):

Hi @pBra1n,

  • What was your method of install for the second instance? (Are you following a specific guide)
  • What is the result when running the composer install --no-dev update step within the install directory?
@ssddanbrown commented on GitHub (Jul 12, 2022): Hi @pBra1n, - What was your method of install for the second instance? (Are you following a specific guide) - What is the result when running the `composer install --no-dev` update step within the install directory?
OVERLORD commented 2026-02-05 05:41:18 +03:00
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@ssddanbrown commented on GitHub (Jul 18, 2022):

Since there's been no follow-up I'm going to close this. If the issue remains and is something you still require to be fixed respond to my previous comment and this can then be re-opened.

@ssddanbrown commented on GitHub (Jul 18, 2022): Since there's been no follow-up I'm going to close this. If the issue remains and is something you still require to be fixed respond to my previous comment and this can then be re-opened.
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Reference: starred/BookStack#2904
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