[Support Request]: Trouble accessing Bookstack from the WAN or VPN #2544

New Issue

OVERLORD · 2026-02-05T04:28:35+03:00

OVERLORD commented

2026-02-05 04:28:35 +03:00

Originally created by @southeasterntech on GitHub (Dec 29, 2021).

Attempted Debugging

I have read the debugging page

Searched GitHub Issues

I have searched GitHub for the issue.

Describe the Scenario

I've setup Bookstack on a LAN server, and directed ports 80 and 443 from the WAN IP to the bookstack server's internal LAN address. So, I should be able to pull up the bookstack on web interface via external IP/FQDN, but it's not working.

LAN access works fine.
VPN Access to the router also doesn't work, though I can ping the bookstack LAN IP when connected to VPN\Externally.

Running Ubuntu 20.04 with the Bookstack 21.12.

This is not running behind a reverse proxy. Is there anything that anyone can think of as to why Bookstack would not be accessible from the WAN interface or VPN interface, when I can ping the internal IP of the bookstack machine on the LAN?

Tried disabling Ubuntu's UFW... that didn't help. Didn't really see anything in IP Tables...

Enabled Public access in Bookstack settings...

Still not working....

Could it be related to this issue?
https://github.com/BookStackApp/BookStack/issues/3067

Exact BookStack Version

21.12

Log Content

No response

PHP Version

No response

Hosting Environment

Ubuntu 20.04 LAN installed machine with dedicated WAN IP access

Originally created by @southeasterntech on GitHub (Dec 29, 2021). ### Attempted Debugging - [X] I have read the debugging page ### Searched GitHub Issues - [X] I have searched GitHub for the issue. ### Describe the Scenario I've setup Bookstack on a LAN server, and directed ports 80 and 443 from the WAN IP to the bookstack server's internal LAN address. So, I should be able to pull up the bookstack on web interface via external IP/FQDN, but it's not working. - LAN access works fine. - VPN Access to the router also doesn't work, though I can ping the bookstack LAN IP when connected to VPN\Externally. **Running Ubuntu 20.04 with the Bookstack 21.12.** This is not running behind a reverse proxy. Is there anything that anyone can think of as to why Bookstack would not be accessible from the WAN interface or VPN interface, when I can ping the internal IP of the bookstack machine on the LAN? Tried disabling Ubuntu's UFW... that didn't help. Didn't really see anything in IP Tables... Enabled Public access in Bookstack settings... Still not working.... Could it be related to this issue? https://github.com/BookStackApp/BookStack/issues/3067 ### Exact BookStack Version 21.12 ### Log Content _No response_ ### PHP Version _No response_ ### Hosting Environment Ubuntu 20.04 LAN installed machine with dedicated WAN IP access

OVERLORD added the 🐕 Support label 2026-02-05 04:28:35 +03:00

OVERLORD closed this issue

2026-02-05 04:28:36 +03:00

OVERLORD commented

2026-02-05 04:28:40 +03:00

@southeasterntech commented on GitHub (Dec 29, 2021):

ok...this looks like me... ports 80 and 443 are actually showing filtered on an external port check, so I think this is my router... in spite to the ports appearing to be open... standby

@southeasterntech commented on GitHub (Dec 29, 2021): ok...this looks like me... ports 80 and 443 are actually showing filtered on an external port check, so I think this is my router... in spite to the ports appearing to be open... standby

OVERLORD commented

2026-02-05 04:28:43 +03:00

@southeasterntech commented on GitHub (Dec 29, 2021):

going to go with this is "my problem"...closing

@southeasterntech commented on GitHub (Dec 29, 2021): going to go with this is "my problem"...closing

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Reference: starred/BookStack#2544