Edit Profile not available after update to 21.08- An Error Occurred (An unknown error occurred) #2372

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OVERLORD · 2026-02-05T03:51:10+03:00

OVERLORD commented

2026-02-05 03:51:10 +03:00

Originally created by @eddeta on GitHub (Sep 1, 2021).

After installing the newest update according to your guide
https://www.bookstackapp.com/docs/admin/updates/
some pages are not available anymore
Edit profile - An Error Occurred
After login - An Error Occurred (only browsers that have already logged in can access the page)
everything else seems to be working

Originally created by @eddeta on GitHub (Sep 1, 2021). After installing the newest update according to your guide https://www.bookstackapp.com/docs/admin/updates/ some pages are not available anymore Edit profile - An Error Occurred After login - An Error Occurred (only browsers that have already logged in can access the page) everything else seems to be working

OVERLORD closed this issue

2026-02-05 03:51:12 +03:00

OVERLORD commented

2026-02-05 03:51:21 +03:00

@ssddanbrown commented on GitHub (Sep 1, 2021):

Hi @eddeta,
Did you get any errors or warnings when running the update commands at all?

@ssddanbrown commented on GitHub (Sep 1, 2021): Hi @eddeta, Did you get any errors or warnings when running the update commands at all?

OVERLORD commented

2026-02-05 03:51:30 +03:00

@eddeta commented on GitHub (Sep 3, 2021):

Hi,
thanks for your answer. I had two errors after installing composer and running the command:
sudo git pull origin release && composer install --no-dev && php artisan migrate
here are the last few lines of the output:
Loading composer repositories with package information
Installing dependencies from lock file
Package operations: 5 installs, 21 updates, 0 removals

Updating aws/aws-sdk-php (3.187.2 => 3.191.8): Update failed (Could not delete /var/www/bookstack/vendor/aws/aws-sdk-php/src/IoTThingsGraph/Exception/IoTThingsGraphException.php: )
Would you like to try reinstalling the package instead [yes]? yes
Removing aws/aws-sdk-php (3.187.2)

In Filesystem.php line 217:

Could not delete /var/www/bookstack/vendor/aws/aws-sdk-php/src/IoTThingsGraph/Exception/IoTThingsGraphException.php:

Any idea how to proceed?
I found that php7-session might be a dependency that I tried installing but didn't manage to find how

@eddeta commented on GitHub (Sep 3, 2021): Hi, thanks for your answer. I had two errors after installing composer and running the command: sudo git pull origin release && composer install --no-dev && php artisan migrate here are the last few lines of the output: Loading composer repositories with package information Installing dependencies from lock file Package operations: 5 installs, 21 updates, 0 removals - **Updating aws/aws-sdk-php (3.187.2 => 3.191.8): Update failed (Could not delete /var/www/bookstack/vendor/aws/aws-sdk-php/src/IoTThingsGraph/Exception/IoTThingsGraphException.php: )** Would you like to try reinstalling the package instead [yes]? yes - Removing aws/aws-sdk-php (3.187.2) In Filesystem.php line 217: **Could not delete /var/www/bookstack/vendor/aws/aws-sdk-php/src/IoTThingsGraph/Exception/IoTThingsGraphException.php:** Any idea how to proceed? I found that php7-session might be a dependency that I tried installing but didn't manage to find how

OVERLORD commented

2026-02-05 03:51:34 +03:00

@ssddanbrown commented on GitHub (Sep 3, 2021):

@eddeta This is likely a permissions issue, You may need to add sudo before the composer install part. In your example above:

sudo git pull origin release && composer install --no-dev && php artisan migrate

sudo would only apply to the first command of the three.

@ssddanbrown commented on GitHub (Sep 3, 2021): @eddeta This is likely a permissions issue, You may need to add `sudo` before the `composer install` part. In your example above: > sudo git pull origin release && composer install --no-dev && php artisan migrate `sudo` would only apply to the first command of the three.

OVERLORD commented

2026-02-05 03:51:39 +03:00

@ashe400 commented on GitHub (Sep 4, 2021):

@eddeta if sudo doesn't work make sure your account has proper permissions to the /vendor/ directory and subdirectories. In my case there were a handful of files spread across various directories (symfony, composer to name a few) under /vendor/ that the installer couldn't remove. I had to tweak this a bit in order to get it to do the upgrade properly.

@ashe400 commented on GitHub (Sep 4, 2021): @eddeta if sudo doesn't work make sure your account has proper permissions to the /vendor/ directory and subdirectories. In my case there were a handful of files spread across various directories (symfony, composer to name a few) under /vendor/ that the installer couldn't remove. I had to tweak this a bit in order to get it to do the upgrade properly.

OVERLORD commented

2026-02-05 03:51:43 +03:00

@eddeta commented on GitHub (Sep 4, 2021):

@ashe400 - thanks for the tip. I had to run:
I had to chown -R user:sudo /var/www/bookstack/vendor and just ran the installation command again with sudo and it ran!
thanks a lot for the help!

@eddeta commented on GitHub (Sep 4, 2021): @ashe400 - thanks for the tip. I had to run: I had to chown -R user:sudo /var/www/bookstack/vendor and just ran the installation command again with sudo and it ran! thanks a lot for the help!

OVERLORD commented

2026-02-05 03:51:49 +03:00

@ssddanbrown commented on GitHub (Sep 4, 2021):

Hi @eddeta ,
Just to confirm, is your original issue now all resolved?

@ssddanbrown commented on GitHub (Sep 4, 2021): Hi @eddeta , Just to confirm, is your original issue now all resolved?

OVERLORD commented

2026-02-05 03:51:51 +03:00

@eddeta commented on GitHub (Sep 4, 2021):

yes :)
thanks a lot for your help!

@eddeta commented on GitHub (Sep 4, 2021): yes :) thanks a lot for your help!

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Reference: starred/BookStack#2372