500 Internal Error after Installation #2104

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OVERLORD · 2026-02-05T02:55:19+03:00

OVERLORD commented

2026-02-05 02:55:19 +03:00

Originally created by @bridgeyuwa on GitHub (Feb 18, 2021).

Describe the bug
getting 500 Internal Server Error on installation of Bookstack 0.31.6

Steps To Reproduce

Run a normal install using the installation instruction.

Expected behavior
It give a 500 Internal Server Error

**Internal Server Error**
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at postmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache/2.4.46 (Win64) OpenSSL/1.1.1h PHP/7.4.14 Server at localhost Port 80

Screenshots

Your Configuration (please complete the following information):

Exact BookStack Version (0.31.6):
PHP Version: 7.4.14
Hosting Method: Apache

Additional context
This is the error log from Xampp:
[Wed Feb 17 23:41:11.473316 2021] [core:error] [pid 8568:tid 1872] [client ::1:2814] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

Originally created by @bridgeyuwa on GitHub (Feb 18, 2021). **Describe the bug** getting 500 Internal Server Error on installation of Bookstack **0.31.6** **Steps To Reproduce** Run a normal install using the installation instruction. **Expected behavior** It give a 500 Internal Server Error ``` **Internal Server Error** The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at postmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache/2.4.46 (Win64) OpenSSL/1.1.1h PHP/7.4.14 Server at localhost Port 80 ``` **Screenshots** <a href="https://ibb.co/k8F3gWH"><img src="https://i.ibb.co/swr5vMm/Screenshot-12.png" alt="Screenshot-12" border="0"></a> <a href="https://ibb.co/27KLWsk"><img src="https://i.ibb.co/0jJWmFG/Screenshot-13.png" alt="Screenshot-13" border="0"></a> **Your Configuration (please complete the following information):** - Exact BookStack Version (0.31.6): - PHP Version: 7.4.14 - Hosting Method: Apache **Additional context** This is the error log from Xampp: `[Wed Feb 17 23:41:11.473316 2021] [core:error] [pid 8568:tid 1872] [client ::1:2814] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.`

OVERLORD closed this issue

2026-02-05 02:55:23 +03:00

OVERLORD commented

2026-02-05 02:55:29 +03:00

@ssddanbrown commented on GitHub (Feb 18, 2021):

Hi @bridgeyuwa,
What version did you upgrade from?

Might be worth checking the APP_URL is set in your .env and matches the base URL you're hosting on.

@ssddanbrown commented on GitHub (Feb 18, 2021): Hi @bridgeyuwa, What version did you upgrade from? Might be worth checking the `APP_URL` is set in your `.env` and matches the base URL you're hosting on.

OVERLORD commented

2026-02-05 02:55:34 +03:00

@bridgeyuwa commented on GitHub (Feb 18, 2021):

I didn't Upgrade... Its a fresh install from the Release branch on Github.

and this is how it is set in my .env APP_URL=http://localhost

@bridgeyuwa commented on GitHub (Feb 18, 2021): I didn't Upgrade... Its a fresh install from the Release branch on Github. and this is how it is set in my `.env` `APP_URL=http://localhost`

OVERLORD commented

2026-02-05 02:55:44 +03:00

@ssddanbrown commented on GitHub (Feb 18, 2021):

@bridgeyuwa Hmm, Makes me think it's something on the apache side then. Is the Apache virtualhost definitely pointing to the public folder?

@ssddanbrown commented on GitHub (Feb 18, 2021): @bridgeyuwa Hmm, Makes me think it's something on the apache side then. Is the Apache virtualhost definitely pointing to the `public` folder?

OVERLORD commented

2026-02-05 02:55:49 +03:00

@bridgeyuwa commented on GitHub (Feb 18, 2021):

I edited the Config in the Xampp to point here DocumentRoot "C:/xampp/htdocs/bookstack/public"

@bridgeyuwa commented on GitHub (Feb 18, 2021): I edited the `Config` in the **Xampp** to point here `DocumentRoot "C:/xampp/htdocs/bookstack/public"`

OVERLORD commented

2026-02-05 02:55:55 +03:00

@benediktvolke commented on GitHub (Feb 18, 2021):

@bridgeyuwa Try to add RewriteBase / in public/.htaccess right under RewriteEngine On

@benediktvolke commented on GitHub (Feb 18, 2021): @bridgeyuwa Try to add `RewriteBase /` in `public/.htaccess` right under `RewriteEngine On`

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Reference: starred/BookStack#2104