Cannot upload profile pictures #1908

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opened 2026-02-05 02:10:40 +03:00 by OVERLORD · 4 comments
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Originally created by @ghost on GitHub (Oct 18, 2020).

Describe the bug
Everytime I try to change my user profile picture, and error occurs and the picture does not change.

Steps To Reproduce
Click on Profile picture in the top right.
Then click on profile and scroll down until you come to the user avatar section.
Now upload a image file (I tried it with a .png)
Finally click on Save

Now I see a page with:

An Error Occurred
An unknown error occurred

Expected behavior
After clicking on save the user should have his selected image as his profile picture.

Screenshots
bookstack error

Your Configuration (please complete the following information):

  • BookStack v0.30.3
  • PHP Version: Did not find it, sry
  • Hosting Method: hosted via Docker (in Unraid)
Originally created by @ghost on GitHub (Oct 18, 2020). **Describe the bug** Everytime I try to change my user profile picture, and error occurs and the picture does not change. **Steps To Reproduce** Click on Profile picture in the top right. Then click on profile and scroll down until you come to the user avatar section. Now upload a image file (I tried it with a .png) Finally click on Save Now I see a page with: An Error Occurred An unknown error occurred **Expected behavior** After clicking on save the user should have his selected image as his profile picture. **Screenshots** ![bookstack error](https://user-images.githubusercontent.com/64079948/96373080-7742bc80-116a-11eb-96d9-89e9c7dc2ae5.PNG) **Your Configuration (please complete the following information):** - BookStack v0.30.3 - PHP Version: Did not find it, sry - Hosting Method: hosted via Docker (in Unraid)
OVERLORD added the 🐕 Support label 2026-02-05 02:10:40 +03:00
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Owner

@qwertyuu commented on GitHub (Nov 5, 2020):

Just changed mine, works well

@qwertyuu commented on GitHub (Nov 5, 2020): Just changed mine, works well
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Owner

@ssddanbrown commented on GitHub (Nov 7, 2020):

Hi @NeaChimeraYoungspace,
Sorry to hear you're experiencing issues.
Please see details here on how to gain more information for debugging: https://www.bookstackapp.com/docs/admin/debugging/

Additionaly, It would be good to know if you have this problem for all image uploads (Page images, app logo in the settings etc..) or if it's just on profile images.

@ssddanbrown commented on GitHub (Nov 7, 2020): Hi @NeaChimeraYoungspace, Sorry to hear you're experiencing issues. Please see details here on how to gain more information for debugging: https://www.bookstackapp.com/docs/admin/debugging/ Additionaly, It would be good to know if you have this problem for all image uploads (Page images, app logo in the settings etc..) or if it's just on profile images.
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@dawolf commented on GitHub (Mar 22, 2021):

I have fixed this problem by deleting bootstrap/cache/config.php as mentioned here: https://github.com/BookStackApp/BookStack/issues/2458#issuecomment-757353428

@dawolf commented on GitHub (Mar 22, 2021): I have fixed this problem by deleting `bootstrap/cache/config.php` as mentioned here: https://github.com/BookStackApp/BookStack/issues/2458#issuecomment-757353428
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@ssddanbrown commented on GitHub (Mar 23, 2021):

Thanks for offering a solution @dawolf.

Since there has been no further discussion from the issue creator I'll close this off.

@ssddanbrown commented on GitHub (Mar 23, 2021): Thanks for offering a solution @dawolf. Since there has been no further discussion from the issue creator I'll close this off.
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Reference: starred/BookStack#1908