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HTML error 500: not sure where to even begin #1897

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opened 2026-02-05 02:09:31 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-05 02:09:31 +03:00
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Originally created by @ThSGM on GitHub (Oct 11, 2020).

Describe the bug

I had Bookstack working for several weeks on my Ubuntu 14.04.6 LTS system (yes I realise this is quite old but I am loathed to update). However, today I suddenly received HTTP error 500 when trying to access the website.

Steps To Reproduce

  1. Go to the website.

Expected behavior

The Bookstack was working just fine until recently.

Your Configuration (please complete the following information):

  • Bookstack version: v0.29.3
  • PHP Version: 7.3.21
  • Hosting Method (Nginx/Apache/Docker): Apache (I think)

Additional context

I'm not sure if it's helpful but I'll copy a few lines from the laravel.log file

2020-08-26 00:45:05] production.ERROR: SQLSTATE[HY000] [1045] Access denied for user 'database_username'@'localhost' (using password: YES) (SQL: select * from information_schema.tab$
[stacktrace]
#0 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(629): Illuminate\\Database\\Connection->runQueryCallback('select $
#1 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(338): Illuminate\\Database\\Connection->run('select * from i...',$
#2 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Schema/MySqlBuilder.php(18): Illuminate\\Database\\Connection->select('select * $
#3 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Migrations/DatabaseMigrationRepository.php(169): Illuminate\\Database\\Schema\\M$
#4 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Migrations/Migrator.php(590): Illuminate\\Database\\Migrations\\DatabaseMigratio$
#5 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(91): Illuminate\\Database\\Migrations\\Mig$
#6 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(63): Illuminate\\Database\\Console\\Migrat$
#7 [internal function]: Illuminate\\Database\\Console\\Migrations\\MigrateCommand->handle()
#8 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(32): call_user_func_array(Array, Array)
#9 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/Util.php(36): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closu$
#10 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(90): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closu$
#11 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(34): Illuminate\\Container\\BoundMethod::callBoundMethod(Objec$
#12 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/Container.php(590): Illuminate\\Container\\BoundMethod::call(Object(BookStack\$
#13 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Command.php(134): Illuminate\\Container\\Container->call(Array)
#14 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Command/Command.php(255): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input$
#15 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symf$
#16 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(1001): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvI$
#17 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(271): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Database\$
#18 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(147): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\$
#19 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Application.php(93): Symfony\\Component\\Console\\Application->run(Object(Symfon$
#20 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(131): Illuminate\\Console\\Application->run(Object(Symfony$
#21 /var/www/mydomain.com/public_html/BookStack/artisan(35): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfo$
#22 {main}
Originally created by @ThSGM on GitHub (Oct 11, 2020). **Describe the bug** I had Bookstack working for several weeks on my Ubuntu 14.04.6 LTS system (yes I realise this is quite old but I am loathed to update). However, today I suddenly received HTTP error 500 when trying to access the website. **Steps To Reproduce** 1. Go to the website. **Expected behavior** The Bookstack was working just fine until recently. **Your Configuration (please complete the following information):** - Bookstack version: v0.29.3 - PHP Version: 7.3.21 - Hosting Method (Nginx/Apache/Docker): Apache (I think) **Additional context** I'm not sure if it's helpful but I'll copy a few lines from the laravel.log file ``` 2020-08-26 00:45:05] production.ERROR: SQLSTATE[HY000] [1045] Access denied for user 'database_username'@'localhost' (using password: YES) (SQL: select * from information_schema.tab$ [stacktrace] #0 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(629): Illuminate\\Database\\Connection->runQueryCallback('select $ #1 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(338): Illuminate\\Database\\Connection->run('select * from i...',$ #2 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Schema/MySqlBuilder.php(18): Illuminate\\Database\\Connection->select('select * $ #3 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Migrations/DatabaseMigrationRepository.php(169): Illuminate\\Database\\Schema\\M$ #4 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Migrations/Migrator.php(590): Illuminate\\Database\\Migrations\\DatabaseMigratio$ #5 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(91): Illuminate\\Database\\Migrations\\Mig$ #6 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(63): Illuminate\\Database\\Console\\Migrat$ #7 [internal function]: Illuminate\\Database\\Console\\Migrations\\MigrateCommand->handle() #8 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(32): call_user_func_array(Array, Array) #9 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/Util.php(36): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closu$ #10 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(90): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closu$ #11 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(34): Illuminate\\Container\\BoundMethod::callBoundMethod(Objec$ #12 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Container/Container.php(590): Illuminate\\Container\\BoundMethod::call(Object(BookStack\$ #13 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Command.php(134): Illuminate\\Container\\Container->call(Array) #14 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Command/Command.php(255): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input$ #15 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Command.php(121): Symfony\\Component\\Console\\Command\\Command->run(Object(Symf$ #16 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(1001): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvI$ #17 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(271): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Database\$ #18 /var/www/mydomain.com/public_html/BookStack/vendor/symfony/console/Application.php(147): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\$ #19 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Console/Application.php(93): Symfony\\Component\\Console\\Application->run(Object(Symfon$ #20 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(131): Illuminate\\Console\\Application->run(Object(Symfony$ #21 /var/www/mydomain.com/public_html/BookStack/artisan(35): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfo$ #22 {main} ```
OVERLORD commented 2026-02-05 02:09:40 +03:00
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@Vanillabacke commented on GitHub (Oct 11, 2020):

Same issue on Ubuntu 18.04.5 LTS‬

@Vanillabacke commented on GitHub (Oct 11, 2020): Same issue on Ubuntu 18.04.5 LTS‬
OVERLORD commented 2026-02-05 02:09:44 +03:00
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@ThSGM commented on GitHub (Oct 11, 2020):

I examined the issue linked here and it was suggestred by @ssddanbrown to use tail -f /var/log/apache2/error.log.

Upon doing so I get:

[Sun Oct 11 18:02:09.090995 2020] [php7:error] [pid 390] [client MYIP:54397] PHP Fatal error: Uncaught PDOException: SQLSTATE[HY000] [2002] No such file or directory in /var/www/mydomain.com/public_html/BookStack/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27\nStack trace:\n#0 /var/www/mydomain.com/public_html/BookStack/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(27): PDO->__construct('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#1 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(67): Doctrine\\DBAL\\Driver\\PDOConnection->__construct('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#2 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(46): Illuminate\\Database\\Connectors\\Connector->createPdoConnection('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#3 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/MySqlConnector.php(24): Illumin in /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php on line 669, referer: http://www.mydomain.com/

@ThSGM commented on GitHub (Oct 11, 2020): I examined [the issue linked here](https://github.com/BookStackApp/BookStack/issues/672) and it was suggestred by @ssddanbrown to use `tail -f /var/log/apache2/error.log`. Upon doing so I get: `[Sun Oct 11 18:02:09.090995 2020] [php7:error] [pid 390] [client MYIP:54397] PHP Fatal error: Uncaught PDOException: SQLSTATE[HY000] [2002] No such file or directory in /var/www/mydomain.com/public_html/BookStack/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27\nStack trace:\n#0 /var/www/mydomain.com/public_html/BookStack/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(27): PDO->__construct('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#1 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(67): Doctrine\\DBAL\\Driver\\PDOConnection->__construct('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#2 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(46): Illuminate\\Database\\Connectors\\Connector->createPdoConnection('mysql:host=loca...', 'bookstack', 'mypassword', Array)\n#3 /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connectors/MySqlConnector.php(24): Illumin in /var/www/mydomain.com/public_html/BookStack/vendor/laravel/framework/src/Illuminate/Database/Connection.php on line 669, referer: http://www.mydomain.com/`
OVERLORD commented 2026-02-05 02:09:48 +03:00
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@ThSGM commented on GitHub (Oct 11, 2020):

@Vanillabacke

I am not sure what was the issue but reading this thread, I tried the following:

sudo service mysql status

which informed me

mysql stop/waiting

I then did this

sudo /etc/init.d/mysql restart

and it said

stop: Unknown instance:
mysql start/running, process 14768

and now things seem to be working again. Again I am not sure what caused the issue but it is perhaps not a Boosktack issue.

@ThSGM commented on GitHub (Oct 11, 2020): @Vanillabacke I am not sure what was the issue but reading [this thread](https://askubuntu.com/questions/224298/mysql-not-starting), I tried the following: `sudo service mysql status` which informed me `mysql stop/waiting` I then did this `sudo /etc/init.d/mysql restart` and it said ``` stop: Unknown instance: mysql start/running, process 14768 ``` and now things seem to be working again. Again I am not sure what caused the issue but it is perhaps not a Boosktack issue.
OVERLORD commented 2026-02-05 02:09:54 +03:00
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@ssddanbrown commented on GitHub (Oct 13, 2020):

Thanks @ThSGM for confirming you found a solution. Will therefore close this.

@Vanillabacke On Ubunutu 18.04 you might need to instead run sudo systemctl restart mysql. You should be able to see the status of the database with sudo systemctl status mysql. Feel free to open a new issue if the above does not resolve your issue.

@ssddanbrown commented on GitHub (Oct 13, 2020): Thanks @ThSGM for confirming you found a solution. Will therefore close this. @Vanillabacke On Ubunutu 18.04 you might need to instead run `sudo systemctl restart mysql`. You should be able to see the status of the database with `sudo systemctl status mysql`. Feel free to open a new issue if the above does not resolve your issue.
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Reference: starred/BookStack#1897
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