Gravatar image error during registration #163

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OVERLORD · 2026-02-04T17:24:51+03:00

OVERLORD commented

2026-02-04 17:24:51 +03:00

Originally created by @visualcohol on GitHub (Sep 12, 2016).

For Bug Reports

PHP Version: PHP Version 5.6.25-1

MySQL Version: 5.5

Expected Behavior: Registration mail

Actual Behavior: We just tried to Implement the wiki at our company, and a lot of the users are getting a ErrorException in ImageService.php line 68: file_get_contents(http://www.gravatar.com/.../6110ddb06429021e19723995401e0...): failed to open stream: HTTP request failed! HTTP/1.1 503 Backend fetch failed error

The registration doesn't fail, but the confirmation mail sending does, and users are confused. Since this relies on a third party and getting a user image is not so critical, maybe this should be handled more gracefully. Thanks

Originally created by @visualcohol on GitHub (Sep 12, 2016). ### For Bug Reports PHP Version: PHP Version 5.6.25-1 MySQL Version: 5.5 Expected Behavior: Registration mail Actual Behavior: We just tried to Implement the wiki at our company, and a lot of the users are getting a ErrorException in ImageService.php line 68: file_get_contents(http://www.gravatar.com/.../6110ddb06429021e19723995401e0...): failed to open stream: HTTP request failed! HTTP/1.1 503 Backend fetch failed error The registration doesn't fail, but the confirmation mail sending does, and users are confused. Since this relies on a third party and getting a user image is not so critical, maybe this should be handled more gracefully. Thanks

OVERLORD added the 🐛 Bug label 2026-02-04 17:24:51 +03:00

OVERLORD closed this issue

2026-02-04 17:24:52 +03:00

OVERLORD commented

2026-02-04 17:24:56 +03:00

@ssddanbrown commented on GitHub (Sep 12, 2016):

Hi @visualcohol, Thanks for reporting this and yeah, I totally agree, This should failover gracefully.

To get around this for now you can set the DISABLE_EXTERNAL_SERVICES variable in the .env file to true so it looks like this:

DISABLE_EXTERNAL_SERVICES=true

This prevents all outbound requests to third party services.

Since the bug has a workaround and is not fully critical the fix (To gracefully fail) will be in the next feature release.

@ssddanbrown commented on GitHub (Sep 12, 2016): Hi @visualcohol, Thanks for reporting this and yeah, I totally agree, This should failover gracefully. To get around this for now you can set the `DISABLE_EXTERNAL_SERVICES` variable in the `.env` file to true so it looks like this: ``` DISABLE_EXTERNAL_SERVICES=true ``` This prevents all outbound requests to third party services. Since the bug has a workaround and is not fully critical the fix (To gracefully fail) will be in the next feature release.

OVERLORD commented

2026-02-04 17:25:04 +03:00

@visualcohol commented on GitHub (Sep 12, 2016):

@ssddanbrown - thank you - also for the great app

@visualcohol commented on GitHub (Sep 12, 2016): @ssddanbrown - thank you - also for the great app

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Reference: starred/BookStack#163