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Uknown error during pdf export #1320
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Originally created by @denisdal on GitHub (Aug 28, 2019).
Describe the bug
Hi all, during pdf export of a book with many pages (177 in my example) the process exit with an error
Steps To Reproduce
Steps to reproduce the behavior:
Expected behavior
prompt pdf download/open
Screenshots
Your Configuration (please complete the following information):
Additional context
I tried:
With a small book (< 10 pages) pdf export is fine.
Any suggestions ?
@over-soul commented on GitHub (Aug 28, 2019):
What did you change memory limit and execution time to?
After you made the changes, did you run:
sudo systemctl restart php7.2.19-fpm.service@denisdal commented on GitHub (Aug 28, 2019):
memory_limit = 256Mmax_execution_time = 300I restarted apache2 service directly as works in prefork not via FPM
@over-soul commented on GitHub (Aug 28, 2019):
When you check phpinfo do you see the right limit and execution time?
@denisdal commented on GitHub (Aug 28, 2019):
Yes
@over-soul commented on GitHub (Aug 28, 2019):
which version of wkhtmltopdf do you have?
@denisdal commented on GitHub (Aug 28, 2019):
root@usermanual:~# wkhtmltopdf -Vwkhtmltopdf 0.12.5 (with patched qt)@over-soul commented on GitHub (Aug 30, 2019):
What happens if you un-restrict the execution time by entering it as -1? Does it work then?
Also, are your pages primarily made up of text?
Also, how much ram does your server have?
@denisdal commented on GitHub (Aug 30, 2019):
Tried with max_execution_time = 0 and -1 and there are same error:
[Fri Aug 30 09:26:41.881842 2019] [php7:error] [pid 13038] [client 10.10.1.5:43413] PHP Fatal error: Maximum execution time of 0 seconds exceeded in /var/www/html/bookstack/vendor/symfony/polyfill-mbstring/Mbstring.php on line 500Fatal error: Maximum execution time of -1+2 seconds exceeded (terminated) in /var/www/html/bookstack/vendor/symfony/polyfill-mbstring/Mbstring.php on line 500Pages is primarily text but there are also images, not in all pages but they may have it.
Server with 1 GB RAM.
Thank you
@ssddanbrown commented on GitHub (Sep 1, 2019):
@denisdal When you set
max_execution_timeto 300 was the browse loading for 5 minutes and did you see300in the resulting error log or were the experience/logged times different?@denisdal commented on GitHub (Sep 2, 2019):
Well, no.
Browser return unknown error way before then 300 seconds.
@denisdal commented on GitHub (Sep 9, 2019):
Any help figuring out how to solve this ?
Thanks
@denisdal commented on GitHub (Nov 4, 2019):
Any update ?
@ckdanny commented on GitHub (Dec 10, 2019):
I have met the same issue while exporting a large file which will cause mentioned error,
production.ERROR: Maximum execution time of 30 seconds exceededIf the result file is smaller than around 5MB, it can export normally, otherwise, the error will be a trigger.
@denisdal May I know if you have figure out any possible solution for it?
@denisdal commented on GitHub (Dec 10, 2019):
No I'm still having this issue so far
@xavierlaviolette commented on GitHub (May 14, 2020):
Hello, i have the same problem. I do this change :
memory_limit = 256M
max_execution_time = 300
and restart the server but i have always this error.
Can you help me ?
Thanks
@ssddanbrown commented on GitHub (Nov 22, 2021):
Since the last comment on this issue is relatively old I'm going to close this. If the issue remains and is something you still require to be fixed please open a new issue, referencing this one.