Mail doesn't send. #1178

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OVERLORD · 2026-02-05T00:09:27+03:00

OVERLORD commented

2026-02-05 00:09:27 +03:00

Originally created by @ChristiaanDev on GitHub (May 8, 2019).

Describe the bug
Copied my SMTP settings from Thunderbird (works properly there), set up the .env variables properly and I'm still getting: Email confirmation required but the system could not send the email. Contact the admin to ensure email is set up correctly.

Steps To Reproduce
Steps to reproduce the behavior:

Go to 'Sign up' and enter all fields.
Click on 'Create Account'

Expected behavior
Bookstack to properly send e-mails.

Actual behavior
Bookstack warns that it couldn't send an e-mail.

Your Configuration (please complete the following information):

Exact BookStack Version (Found in settings): BookStack v0.25.2
PHP Version: PHP 7.1.27
Hosting Method (Nginx/Apache/Docker): Docker

Additional context
- MAIL_DRIVER=smtp
- MAIL_HOST=mail.*****************
- MAIL_PORT=587
- MAIL_FROM=wiki@*****************
- MAIL_FROM_NAME=Wiki
- MAIL_USERNAME=wiki@*****************
- MAIL_PASSWORD=*****************
- MAIL_ENCRYPTION=tls

Originally created by @ChristiaanDev on GitHub (May 8, 2019). **Describe the bug** Copied my SMTP settings from Thunderbird (works properly there), set up the .env variables properly and I'm still getting: ``Email confirmation required but the system could not send the email. Contact the admin to ensure email is set up correctly.`` **Steps To Reproduce** Steps to reproduce the behavior: 1. Go to 'Sign up' and enter all fields. 2. Click on 'Create Account' **Expected behavior** Bookstack to properly send e-mails. **Actual behavior** Bookstack warns that it couldn't send an e-mail. **Your Configuration (please complete the following information):** - Exact BookStack Version (Found in settings): BookStack v0.25.2 - PHP Version: PHP 7.1.27 - Hosting Method (Nginx/Apache/Docker): [Docker](https://hub.docker.com/r/solidnerd/bookstack) **Additional context** ` - MAIL_DRIVER=smtp` `- MAIL_HOST=mail.*****************` `- MAIL_PORT=587` `- MAIL_FROM=wiki@*****************` `- MAIL_FROM_NAME=Wiki` `- MAIL_USERNAME=wiki@*****************` `- MAIL_PASSWORD=*****************` `- MAIL_ENCRYPTION=tls`

OVERLORD closed this issue

2026-02-05 00:09:33 +03:00

OVERLORD commented

2026-02-05 00:09:37 +03:00

@Buddster124 commented on GitHub (Nov 6, 2019):

Did you fix this issue? I am having the same problem, is there a solution? Any help would be greatly appreciated.

@Buddster124 commented on GitHub (Nov 6, 2019): Did you fix this issue? I am having the same problem, is there a solution? Any help would be greatly appreciated.

OVERLORD commented

2026-02-05 00:09:39 +03:00

@ANewAnonymous commented on GitHub (Jan 3, 2020):

Did you fix this issue? I am having the same problem, is there a solution? Any help would be greatly appreciated.

I've had the same problem. What a hassle.Why don't you even test the ability to send an email, and you don't get any logs when you fail to send an email?How do you detect errors?

@ANewAnonymous commented on GitHub (Jan 3, 2020): > Did you fix this issue? I am having the same problem, is there a solution? Any help would be greatly appreciated. I've had the same problem. What a hassle.Why don't you even test the ability to send an email, and you don't get any logs when you fail to send an email?How do you detect errors?

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Reference: starred/BookStack#1178