Upgrade from 0.22 to 0.25.1 - "An unknown error occurred" #1076

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OVERLORD · 2026-02-04T23:41:14+03:00

OVERLORD commented

2026-02-04 23:41:14 +03:00

Originally created by @Nico207 on GitHub (Mar 5, 2019).

Describe the bug
After updating from 0.22 to 0.25.1, I've got this error when I go on the homepage, in books, in pages, on the connection screen :

An unknown error occurred

Steps To Reproduce
Steps to reproduce the behavior:

Install the v0.22
Use the command to upgrade : git pull origin release && composer install && php artisan migrate
Go to the homepage

Screenshots

Your Configuration (please complete the following information):

Exact BookStack Version (Found in settings): V0.25.1
PHP Version: PHP 7.2.15-0ubuntu0.18.04.1 (cli) (built: Feb 8 2019 14:54:22) ( NTS )
Hosting Method (Nginx/Apache/Docker): Apache/2.4.29 (Ubuntu)

Additional context
I found some of this lines into the logfile :

...
[2019-03-05 13:37:46] production.ERROR: Class 'BookStack\Services\Facades\Activity' not found {"exception":"[object] (ErrorException(code: 0): Class 'BookStack\\Services\\Facades\\Activity' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/AliasLoader.php:80)
...
[2019-03-05 13:38:13] production.ERROR: Class '\BookStack\User' not found {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\FatalThrowableError(code: 0): Class '\\BookStack\\User' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Auth/EloquentUserProvider.php:147)
...
[2019-03-05 13:38:44] production.ERROR: Class 'BookStack\Services\Facades\Views' not found {"exception":"[object] (ErrorException(code: 0): Class 'BookStack\\Services\\Facades\\Views' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/AliasLoader.php:80)
...

Originally created by @Nico207 on GitHub (Mar 5, 2019). **Describe the bug** After updating from 0.22 to 0.25.1, I've got this error when I go on the homepage, in books, in pages, on the connection screen : > An unknown error occurred **Steps To Reproduce** Steps to reproduce the behavior: 1. Install the v0.22 2. Use the command to upgrade : `git pull origin release && composer install && php artisan migrate` 3. Go to the homepage **Screenshots** ![image](https://user-images.githubusercontent.com/1179972/53812037-e7330d80-3f5a-11e9-9d8a-6885e08fedfe.png) **Your Configuration (please complete the following information):** - Exact BookStack Version (Found in settings): V0.25.1 - PHP Version: PHP 7.2.15-0ubuntu0.18.04.1 (cli) (built: Feb 8 2019 14:54:22) ( NTS ) - Hosting Method (Nginx/Apache/Docker): Apache/2.4.29 (Ubuntu) **Additional context** I found some of this lines into the logfile : ``` ... [2019-03-05 13:37:46] production.ERROR: Class 'BookStack\Services\Facades\Activity' not found {"exception":"[object] (ErrorException(code: 0): Class 'BookStack\\Services\\Facades\\Activity' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/AliasLoader.php:80) ... [2019-03-05 13:38:13] production.ERROR: Class '\BookStack\User' not found {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\FatalThrowableError(code: 0): Class '\\BookStack\\User' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Auth/EloquentUserProvider.php:147) ... [2019-03-05 13:38:44] production.ERROR: Class 'BookStack\Services\Facades\Views' not found {"exception":"[object] (ErrorException(code: 0): Class 'BookStack\\Services\\Facades\\Views' not found at /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/AliasLoader.php:80) ... ```

OVERLORD added the 🐕 Support label 2026-02-04 23:41:14 +03:00

OVERLORD closed this issue

2026-02-04 23:41:15 +03:00

OVERLORD commented

2026-02-04 23:41:19 +03:00

@ssddanbrown commented on GitHub (Mar 5, 2019):

Hi @Nico207,
Sorry to see you're experiencing issues.

Did you see any errors when running the upgrade commands?
What do you see when running git status in your BookStack installation directory?

@ssddanbrown commented on GitHub (Mar 5, 2019): Hi @Nico207, Sorry to see you're experiencing issues. Did you see any errors when running the upgrade commands? What do you see when running `git status` in your BookStack installation directory?

OVERLORD commented

2026-02-04 23:41:22 +03:00

@Nico207 commented on GitHub (Mar 5, 2019):

I didn't see any errors during the upgrade (UpadateResult.txt).
Here is the result of git status

root@bookstack:/var/www/bookstack# git status
On branch release
Your branch is up to date with 'origin/release'.

Changes not staged for commit:
(use "git add ..." to update what will be committed)
(use "git checkout -- ..." to discard changes in working directory)
    modified:   config/app.php
    modified:   config/mail.php

Untracked files:
(use "git add ..." to include in what will be committed)
    .env.bak
    composer.phar
    public/local_css/
no changes added to commit (use "git add" and/or "git commit -a")
root@bookstack:/var/www/bookstack#

@Nico207 commented on GitHub (Mar 5, 2019): I didn't see any errors during the upgrade ([UpadateResult.txt](https://github.com/BookStackApp/BookStack/files/2931409/UpadateResult.txt)). Here is the result of `git status` > root@bookstack:/var/www/bookstack# git status > On branch release > Your branch is up to date with 'origin/release'. > > Changes not staged for commit: > (use "git add <file>..." to update what will be committed) > (use "git checkout -- <file>..." to discard changes in working directory) > > modified: config/app.php > modified: config/mail.php > > Untracked files: > (use "git add <file>..." to include in what will be committed) > > .env.bak > composer.phar > public/local_css/ > > no changes added to commit (use "git add" and/or "git commit -a") > root@bookstack:/var/www/bookstack#

OVERLORD commented

2026-02-04 23:41:24 +03:00

@Nico207 commented on GitHub (Mar 5, 2019):

And before the update, git status would return this :

root@bookstack:/var/www/bookstack# git status
On branch release
Your branch is up to date with 'origin/release'.

Changes not staged for commit:
(use "git add ..." to update what will be committed)
(use "git checkout -- ..." to discard changes in working directory)
    modified:   config/mail.php
Untracked files:
(use "git add ..." to include in what will be committed)
    .env.bak
    composer.phar
    public/local_css/
no changes added to commit (use "git add" and/or "git commit -a")
root@bookstack:/var/www/bookstack#

PS : if necessary, I have a snapshot of the server just before the update

@Nico207 commented on GitHub (Mar 5, 2019): And before the update, `git status` would return this : > root@bookstack:/var/www/bookstack# git status > On branch release > Your branch is up to date with 'origin/release'. > > Changes not staged for commit: > (use "git add <file>..." to update what will be committed) > (use "git checkout -- <file>..." to discard changes in working directory) > > modified: config/mail.php > > Untracked files: > (use "git add <file>..." to include in what will be committed) > > .env.bak > composer.phar > public/local_css/ > > no changes added to commit (use "git add" and/or "git commit -a") > root@bookstack:/var/www/bookstack# _PS : if necessary, I have a snapshot of the server just before the update_

OVERLORD commented

2026-02-04 23:41:27 +03:00

@Nico207 commented on GitHub (Mar 7, 2019):

I found the biggest problem : the original installation was done with the feet...
After making a backup, I maked a clean installation with the script and restored the data.
Everything is working perfectly now.
Sorry about the false alarm.

@Nico207 commented on GitHub (Mar 7, 2019): I found the biggest problem : the original installation was done with the feet... After making a backup, I maked a clean installation with the script and restored the data. Everything is working perfectly now. Sorry about the false alarm.

OVERLORD commented

2026-02-04 23:41:28 +03:00

@GrooveDevops commented on GitHub (May 13, 2021):

We still getting this issue can anyone explain. we recently move bookstack on new server

@GrooveDevops commented on GitHub (May 13, 2021): We still getting this issue can anyone explain. we recently move bookstack on new server

OVERLORD commented

2026-02-04 23:41:29 +03:00

@GrooveDevops commented on GitHub (May 13, 2021):

Hi there,
after many googles searched, found there was an issue with my Php so I followed below i

PHP 7.0:

Ubuntu: apt-get install php7.0-xml
CentOS / Fedora / Red Hat: yum install php70w-xml
PHP 7.1:

Ubuntu: apt-get install php7.1-xml
CentOS / Fedora / Red Hat: yum install php71w-xml
PHP 7.2:

Ubuntu: apt-get install php7.2-xml
CentOS / Fedora / Red Hat: yum install php72w-xml
PHP 7.3:

Ubuntu: apt-get install php7.3-xml
CentOS / Fedora / Red Hat: yum install php73w-xml
PHP 7.4:

Ubuntu: apt-get install php7.4-xml
CentOS / Fedora / Red Hat: yum install php74w-xml
PHP 8.0

Ubuntu: apt-get install php8.0-xml
CentOS 8 [with php:remi-8.0 enabled]: dnf install php-xml

@GrooveDevops commented on GitHub (May 13, 2021): Hi there, after many googles searched, found there was an issue with my Php so I followed below i PHP 7.0: Ubuntu: apt-get install php7.0-xml CentOS / Fedora / Red Hat: yum install php70w-xml PHP 7.1: Ubuntu: apt-get install php7.1-xml CentOS / Fedora / Red Hat: yum install php71w-xml PHP 7.2: Ubuntu: apt-get install php7.2-xml CentOS / Fedora / Red Hat: yum install php72w-xml PHP 7.3: Ubuntu: apt-get install php7.3-xml CentOS / Fedora / Red Hat: yum install php73w-xml PHP 7.4: Ubuntu: apt-get install php7.4-xml CentOS / Fedora / Red Hat: yum install php74w-xml PHP 8.0 Ubuntu: apt-get install php8.0-xml CentOS 8 [with php:remi-8.0 enabled]: dnf install php-xml

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