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[BUG] Videos uploaded from mobile app coming in as corrupt #997

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opened 2026-02-04 23:51:22 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-04 23:51:22 +03:00
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Originally created by @ricemarine on GitHub (Jun 25, 2023).

The bug

I'm trying to upload all photos/videos on my Android device via mobile app (~7500 files). I'm noticing that when uploading videos from the Android mobile app (using VPN to access, no reverse proxy), in my immich upload folder there's a lot of videos that are corrupt and cannot be played on my Windows server. I'm assuming all videos on my Android device can be replayed, as they were taken from the device. This is preventing me from re-generating thumbnails via the admin jobs to fix the "ERROR: duplicate key value violates unique constraint "UQ_userid_checksum" issue. I can use the CLI, but I opted to try the mobile sync first.

Stack trace

2023-06-25 11:12:02 immich_microservices     | [Nest] 1  - 06/25/2023, 6:12:02 PM   ERROR [JobService] Error: ffmpeg exited with code 1: upload/upload/d9e45c7b-5730-4dc8-8202-70af260de485/957e98c3-ac8b-4d4d-896b-cf3294e5a00b.mp4: Invalid data found when processing input
2023-06-25 11:12:02 immich_microservices     | 
2023-06-25 11:12:02 immich_microservices     |     at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/processor.js:182:22)
2023-06-25 11:12:02 immich_microservices     |     at ChildProcess.emit (node:events:513:28)
2023-06-25 11:12:02 immich_microservices     |     at ChildProcess._handle.onexit (node:internal/child_process:291:12)
2023-06-25 11:12:02 immich_microservices     | [Nest] 1  - 06/25/2023, 6:12:02 PM   ERROR [JobService] Object:
2023-06-25 11:12:02 immich_microservices     | {
2023-06-25 11:12:02 immich_microservices     |   "id": "f528db98-9d05-424d-a76f-eeec3d34237a"
2023-06-25 11:12:02 immich_microservices     | }
2023-06-25 11:12:02 immich_microservices     |

Given that from previous immich bug posts I've found, immich seems to be focused on using solely the UI, I would think potential solutions could be

  1. immich reuploading the corrupted videos via mobile app (may not work if this is an ffmpeg issue or original file issue) OR
  2. identifying to the user the original filename of the corrupted file so that the user can diagnose the video on their end (i.e. translating hash to a filename)
  3. A means to delete the corrupted file/entry based on hash/id and force immich to resync the file.

The OS that Immich Server is running on

Windows 11

Version of Immich Server

v1.63,0

Version of Immich Mobile App

v1.63.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - .env
    restart: always

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.0
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
    logging:
      driver: none
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      PG_DATA: /var/lib/postgresql/data
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
    restart: always
  backup:
    container_name: immich_db_dumper
    image: prodrigestivill/postgres-backup-local
    env_file:
      - .env
    environment:
      POSTGRES_HOST: database
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      SCHEDULE: "@daily"
      BACKUP_NUM_KEEP: 7
      BACKUP_DIR: /db_dumps
    volumes:
      - ./db_dumps:/db_dumps
    depends_on:
      - database

volumes:
  pgdata:
  model-cache:
  tsdata:

Your .env content

###################################################################################
# Database
###################################################################################

# NOTE: The following four database variables support Docker secrets by adding a *_FILE suffix to the variable name
# See the docker-compose documentation on secrets for additional details: https://docs.docker.com/compose/compose-file/compose-file-v3/#secrets
DB_HOSTNAME=<REDACT>
DB_USERNAME=<REDACT>
DB_PASSWORD=<REDACT>
DB_DATABASE_NAME=<REDACT>

# Optional Database settings:
# DB_PORT=5432

###################################################################################
# Redis
###################################################################################

REDIS_HOSTNAME=immich_redis

# REDIS_URL will be used to pass custom options to ioredis.
# Example for Sentinel
# {"sentinels":[{"host":"redis-sentinel-node-0","port":26379},{"host":"redis-sentinel-node-1","port":26379},{"host":"redis-sentinel-node-2","port":26379}],"name":"redis-sentinel"}
# REDIS_URL=ioredis://eyJzZW50aW5lbHMiOlt7Imhvc3QiOiJyZWRpcy1zZW50aW5lbDEiLCJwb3J0IjoyNjM3OX0seyJob3N0IjoicmVkaXMtc2VudGluZWwyIiwicG9ydCI6MjYzNzl9XSwibmFtZSI6Im15bWFzdGVyIn0=

# Optional Redis settings:

# Note: these parameters are not automatically passed to the Redis Container
# to do so, please edit the docker-compose.yml file as well. Redis is not configured
# via environment variables, only redis.conf or the command line

# REDIS_PORT=6379
# REDIS_DBINDEX=0
# REDIS_USERNAME=
# REDIS_PASSWORD=
# REDIS_SOCKET=

###################################################################################
# Upload File Location
#
# This is the location where uploaded files are stored.
###################################################################################

UPLOAD_LOCATION=D:\Docker\Applications\immich-app\uploads


###################################################################################
# Typesense
###################################################################################
TYPESENSE_API_KEY=<REDACT>
# TYPESENSE_ENABLED=false
# TYPESENSE_URL uses base64 encoding for the nodes json.
# Example JSON that was used:
# [
#      { 'host': 'typesense-1.example.net', 'port': '443', 'protocol': 'https' },
#      { 'host': 'typesense-2.example.net', 'port': '443', 'protocol': 'https' },
#      { 'host': 'typesense-3.example.net', 'port': '443', 'protocol': 'https' },
#  ]
# TYPESENSE_URL=ha://WwogICAgeyAnaG9zdCc6ICd0eXBlc2Vuc2UtMS5leGFtcGxlLm5ldCcsICdwb3J0JzogJzQ0MycsICdwcm90b2NvbCc6ICdodHRwcycgfSwKICAgIHsgJ2hvc3QnOiAndHlwZXNlbnNlLTIuZXhhbXBsZS5uZXQnLCAncG9ydCc6ICc0NDMnLCAncHJvdG9jb2wnOiAnaHR0cHMnIH0sCiAgICB7ICdob3N0JzogJ3R5cGVzZW5zZS0zLmV4YW1wbGUubmV0JywgJ3BvcnQnOiAnNDQzJywgJ3Byb3RvY29sJzogJ2h0dHBzJyB9LApd

###################################################################################
# Reverse Geocoding
#
# Reverse geocoding is done locally which has a small impact on memory usage
# This memory usage can be altered by changing the REVERSE_GEOCODING_PRECISION variable
# This ranges from 0-3 with 3 being the most precise
# 3 - Cities > 500 population: ~200MB RAM
# 2 - Cities > 1000 population: ~150MB RAM
# 1 - Cities > 5000 population: ~80MB RAM
# 0 - Cities > 15000 population: ~40MB RAM
####################################################################################

# DISABLE_REVERSE_GEOCODING=false
# REVERSE_GEOCODING_PRECISION=3

####################################################################################
# WEB - Optional
#
# Custom message on the login page, should be written in HTML form.
# For example:
# PUBLIC_LOGIN_PAGE_MESSAGE="This is a demo instance of Immich.<br><br>Email: <i>demo@demo.de</i><br>Password: <i>demo</i>"
####################################################################################

PUBLIC_LOGIN_PAGE_MESSAGE=

####################################################################################
# Alternative Service Addresses - Optional
#
# This is an advanced feature for users who may be running their immich services on different hosts.
# It will not change which address or port that services bind to within their containers, but it will change where other services look for their peers.
# Note: immich-microservices is bound to 3002, but no references are made
####################################################################################

IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003

####################################################################################
# Alternative API's External Address - Optional
#
# This is an advanced feature used to control the public server endpoint returned to clients during Well-known discovery.
# You should only use this if you want mobile apps to access the immich API over a custom URL. Do not include trailing slash.
# NOTE: At this time, the web app will not be affected by this setting and will continue to use the relative path: /api
# Examples: http://localhost:3001, http://immich-api.example.com, etc
####################################################################################

#IMMICH_API_URL_EXTERNAL=http://localhost:3001

###################################################################################
# Immich Version - Optional
#
# This allows all immich docker images to be pinned to a specific version. By default, 
# the version is "release" but could be a specific version, like "v1.59.0".
###################################################################################

#IMMICH_VERSION=

Reproduction steps

1. Upload 7500+ files via app (hard to repro)

Additional information

No response

Originally created by @ricemarine on GitHub (Jun 25, 2023). ### The bug I'm trying to upload all photos/videos on my Android device via mobile app (~7500 files). I'm noticing that when uploading videos from the Android mobile app (using VPN to access, no reverse proxy), in my immich upload folder there's a lot of videos that are corrupt and cannot be played on my Windows server. I'm assuming all videos on my Android device can be replayed, as they were taken from the device. This is preventing me from re-generating thumbnails via the admin jobs to fix the "ERROR: duplicate key value violates unique constraint "UQ_userid_checksum" issue. I can use the CLI, but I opted to try the mobile sync first. Stack trace ``` 2023-06-25 11:12:02 immich_microservices | [Nest] 1 - 06/25/2023, 6:12:02 PM ERROR [JobService] Error: ffmpeg exited with code 1: upload/upload/d9e45c7b-5730-4dc8-8202-70af260de485/957e98c3-ac8b-4d4d-896b-cf3294e5a00b.mp4: Invalid data found when processing input 2023-06-25 11:12:02 immich_microservices | 2023-06-25 11:12:02 immich_microservices | at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/processor.js:182:22) 2023-06-25 11:12:02 immich_microservices | at ChildProcess.emit (node:events:513:28) 2023-06-25 11:12:02 immich_microservices | at ChildProcess._handle.onexit (node:internal/child_process:291:12) 2023-06-25 11:12:02 immich_microservices | [Nest] 1 - 06/25/2023, 6:12:02 PM ERROR [JobService] Object: 2023-06-25 11:12:02 immich_microservices | { 2023-06-25 11:12:02 immich_microservices | "id": "f528db98-9d05-424d-a76f-eeec3d34237a" 2023-06-25 11:12:02 immich_microservices | } 2023-06-25 11:12:02 immich_microservices | ``` Given that from previous immich bug posts I've found, immich seems to be focused on using solely the UI, I would think potential solutions could be 1. immich reuploading the corrupted videos via mobile app (may not work if this is an ffmpeg issue or original file issue) OR 2. identifying to the user the original filename of the corrupted file so that the user can diagnose the video on their end (i.e. translating hash to a filename) 3. A means to delete the corrupted file/entry based on hash/id and force immich to resync the file. ### The OS that Immich Server is running on Windows 11 ### Version of Immich Server v1.63,0 ### Version of Immich Mobile App v1.63.0 ### Platform with the issue - [X] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env depends_on: - redis - database - typesense restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - model-cache:/cache env_file: - .env restart: always immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - .env restart: always typesense: container_name: immich_typesense image: typesense/typesense:0.24.0 environment: - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data logging: driver: none volumes: - tsdata:/data restart: always redis: container_name: immich_redis image: redis:6.2 restart: always database: container_name: immich_postgres image: postgres:14 env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} PG_DATA: /var/lib/postgresql/data volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 depends_on: - immich-server restart: always backup: container_name: immich_db_dumper image: prodrigestivill/postgres-backup-local env_file: - .env environment: POSTGRES_HOST: database POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_USER: ${DB_USERNAME} POSTGRES_PASSWORD: ${DB_PASSWORD} SCHEDULE: "@daily" BACKUP_NUM_KEEP: 7 BACKUP_DIR: /db_dumps volumes: - ./db_dumps:/db_dumps depends_on: - database volumes: pgdata: model-cache: tsdata: ``` ### Your .env content ```Shell ################################################################################### # Database ################################################################################### # NOTE: The following four database variables support Docker secrets by adding a *_FILE suffix to the variable name # See the docker-compose documentation on secrets for additional details: https://docs.docker.com/compose/compose-file/compose-file-v3/#secrets DB_HOSTNAME=<REDACT> DB_USERNAME=<REDACT> DB_PASSWORD=<REDACT> DB_DATABASE_NAME=<REDACT> # Optional Database settings: # DB_PORT=5432 ################################################################################### # Redis ################################################################################### REDIS_HOSTNAME=immich_redis # REDIS_URL will be used to pass custom options to ioredis. # Example for Sentinel # {"sentinels":[{"host":"redis-sentinel-node-0","port":26379},{"host":"redis-sentinel-node-1","port":26379},{"host":"redis-sentinel-node-2","port":26379}],"name":"redis-sentinel"} # REDIS_URL=ioredis://eyJzZW50aW5lbHMiOlt7Imhvc3QiOiJyZWRpcy1zZW50aW5lbDEiLCJwb3J0IjoyNjM3OX0seyJob3N0IjoicmVkaXMtc2VudGluZWwyIiwicG9ydCI6MjYzNzl9XSwibmFtZSI6Im15bWFzdGVyIn0= # Optional Redis settings: # Note: these parameters are not automatically passed to the Redis Container # to do so, please edit the docker-compose.yml file as well. Redis is not configured # via environment variables, only redis.conf or the command line # REDIS_PORT=6379 # REDIS_DBINDEX=0 # REDIS_USERNAME= # REDIS_PASSWORD= # REDIS_SOCKET= ################################################################################### # Upload File Location # # This is the location where uploaded files are stored. ################################################################################### UPLOAD_LOCATION=D:\Docker\Applications\immich-app\uploads ################################################################################### # Typesense ################################################################################### TYPESENSE_API_KEY=<REDACT> # TYPESENSE_ENABLED=false # TYPESENSE_URL uses base64 encoding for the nodes json. # Example JSON that was used: # [ # { 'host': 'typesense-1.example.net', 'port': '443', 'protocol': 'https' }, # { 'host': 'typesense-2.example.net', 'port': '443', 'protocol': 'https' }, # { 'host': 'typesense-3.example.net', 'port': '443', 'protocol': 'https' }, # ] # TYPESENSE_URL=ha://WwogICAgeyAnaG9zdCc6ICd0eXBlc2Vuc2UtMS5leGFtcGxlLm5ldCcsICdwb3J0JzogJzQ0MycsICdwcm90b2NvbCc6ICdodHRwcycgfSwKICAgIHsgJ2hvc3QnOiAndHlwZXNlbnNlLTIuZXhhbXBsZS5uZXQnLCAncG9ydCc6ICc0NDMnLCAncHJvdG9jb2wnOiAnaHR0cHMnIH0sCiAgICB7ICdob3N0JzogJ3R5cGVzZW5zZS0zLmV4YW1wbGUubmV0JywgJ3BvcnQnOiAnNDQzJywgJ3Byb3RvY29sJzogJ2h0dHBzJyB9LApd ################################################################################### # Reverse Geocoding # # Reverse geocoding is done locally which has a small impact on memory usage # This memory usage can be altered by changing the REVERSE_GEOCODING_PRECISION variable # This ranges from 0-3 with 3 being the most precise # 3 - Cities > 500 population: ~200MB RAM # 2 - Cities > 1000 population: ~150MB RAM # 1 - Cities > 5000 population: ~80MB RAM # 0 - Cities > 15000 population: ~40MB RAM #################################################################################### # DISABLE_REVERSE_GEOCODING=false # REVERSE_GEOCODING_PRECISION=3 #################################################################################### # WEB - Optional # # Custom message on the login page, should be written in HTML form. # For example: # PUBLIC_LOGIN_PAGE_MESSAGE="This is a demo instance of Immich.<br><br>Email: <i>demo@demo.de</i><br>Password: <i>demo</i>" #################################################################################### PUBLIC_LOGIN_PAGE_MESSAGE= #################################################################################### # Alternative Service Addresses - Optional # # This is an advanced feature for users who may be running their immich services on different hosts. # It will not change which address or port that services bind to within their containers, but it will change where other services look for their peers. # Note: immich-microservices is bound to 3002, but no references are made #################################################################################### IMMICH_WEB_URL=http://immich-web:3000 IMMICH_SERVER_URL=http://immich-server:3001 IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003 #################################################################################### # Alternative API's External Address - Optional # # This is an advanced feature used to control the public server endpoint returned to clients during Well-known discovery. # You should only use this if you want mobile apps to access the immich API over a custom URL. Do not include trailing slash. # NOTE: At this time, the web app will not be affected by this setting and will continue to use the relative path: /api # Examples: http://localhost:3001, http://immich-api.example.com, etc #################################################################################### #IMMICH_API_URL_EXTERNAL=http://localhost:3001 ################################################################################### # Immich Version - Optional # # This allows all immich docker images to be pinned to a specific version. By default, # the version is "release" but could be a specific version, like "v1.59.0". ################################################################################### #IMMICH_VERSION= ``` ### Reproduction steps ```bash 1. Upload 7500+ files via app (hard to repro) ``` ### Additional information _No response_
OVERLORD commented 2026-02-04 23:51:31 +03:00
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@alextran1502 commented on GitHub (Jun 25, 2023):

is there a video file you can send for debugging purposes?

@alextran1502 commented on GitHub (Jun 25, 2023): is there a video file you can send for debugging purposes?
OVERLORD commented 2026-02-04 23:51:38 +03:00
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@ricemarine commented on GitHub (Jun 25, 2023):

Sure, here's a video

@ricemarine commented on GitHub (Jun 25, 2023): Sure, here's a [video](https://drive.google.com/file/d/1ckrVmNqqZeS0uw8-35dJ4ZYmO6eXUwWt/view?usp=sharing)
OVERLORD commented 2026-02-04 23:51:48 +03:00
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@jrasm91 commented on GitHub (Nov 23, 2023):

Is this still an issue?

@jrasm91 commented on GitHub (Nov 23, 2023): Is this still an issue?
OVERLORD commented 2026-02-04 23:51:58 +03:00
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@cameronkollwitz commented on GitHub (Nov 26, 2023):

Is this still an issue?

I appear to also be encountering this issue on Immich v1.88.2 and have about 2000 videos stuck in a loop of trying to process.

[Nest] 7  - 11/26/2023, 7:16:26 AM   ERROR [JobService] Error: ffprobe exited with code 1

ffprobe version 6.0-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers

  built with gcc 12 (Debian 12.2.0-14)

  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc

  libavutil      58.  2.100 / 58.  2.100

  libavcodec     60.  3.100 / 60.  3.100

  libavformat    60.  3.100 / 60.  3.100

  libavdevice    60.  1.100 / 60.  1.100

  libavfilter     9.  3.100 /  9.  3.100

  libswscale      7.  1.100 /  7.  1.100

  libswresample   4. 10.100 /  4. 10.100

  libpostproc    57.  1.100 / 57.  1.100

[mov,mp4,m4a,3gp,3g2,mj2 @ 0x2a5e6170180] moov atom not found

upload/library/f11b6cbd-8439-49c0-8247-c452aa647657/2021/2021-07-11/20190630_112959 (2).mp4: Invalid data found when processing input

    at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22)

    at ChildProcess.emit (node:events:514:28)

    at ChildProcess._handle.onexit (node:internal/child_process:294:12)

[Nest] 7  - 11/26/2023, 7:16:26 AM   ERROR [JobService] Object:

{

  "id": "86945225-9ca5-40bf-b140-25630d375e58"

}
@cameronkollwitz commented on GitHub (Nov 26, 2023): > Is this still an issue? I appear to also be encountering this issue on Immich v1.88.2 and have about 2000 videos stuck in a loop of trying to process. ``` [Nest] 7 - 11/26/2023, 7:16:26 AM ERROR [JobService] Error: ffprobe exited with code 1 ffprobe version 6.0-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers built with gcc 12 (Debian 12.2.0-14) configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc libavutil 58. 2.100 / 58. 2.100 libavcodec 60. 3.100 / 60. 3.100 libavformat 60. 3.100 / 60. 3.100 libavdevice 60. 1.100 / 60. 1.100 libavfilter 9. 3.100 / 9. 3.100 libswscale 7. 1.100 / 7. 1.100 libswresample 4. 10.100 / 4. 10.100 libpostproc 57. 1.100 / 57. 1.100 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x2a5e6170180] moov atom not found upload/library/f11b6cbd-8439-49c0-8247-c452aa647657/2021/2021-07-11/20190630_112959 (2).mp4: Invalid data found when processing input at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22) at ChildProcess.emit (node:events:514:28) at ChildProcess._handle.onexit (node:internal/child_process:294:12) [Nest] 7 - 11/26/2023, 7:16:26 AM ERROR [JobService] Object: { "id": "86945225-9ca5-40bf-b140-25630d375e58" } ```
OVERLORD commented 2026-02-04 23:52:09 +03:00
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@atlas-shrugged08 commented on GitHub (Dec 21, 2023):

similar issue here on 1.91.4 (although has been happening for a while, not just only on this version). example log snippet here:

2023-12-21 12:54:33 [Nest] 7  - 12/21/2023, 6:54:33 PM   ERROR [JobService] Unable to run job handler (thumbnailGeneration/generate-jpeg-thumbnail): Error: ffprobe exited with code 1
2023-12-21 12:54:33 ffprobe version 6.0-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers
2023-12-21 12:54:33   built with gcc 12 (Debian 12.2.0-14)
2023-12-21 12:54:33   configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --toolchain=hardened --enable-cross-compile --arch=arm64 --cross-prefix=/usr/bin/aarch64-linux-gnu-
2023-12-21 12:54:33   libavutil      58.  2.100 / 58.  2.100
2023-12-21 12:54:33   libavcodec     60.  3.100 / 60.  3.100
2023-12-21 12:54:33   libavformat    60.  3.100 / 60.  3.100
2023-12-21 12:54:33   libavdevice    60.  1.100 / 60.  1.100
2023-12-21 12:54:33   libavfilter     9.  3.100 /  9.  3.100
2023-12-21 12:54:33   libswscale      7.  1.100 /  7.  1.100
2023-12-21 12:54:33   libswresample   4. 10.100 /  4. 10.100
2023-12-21 12:54:33   libpostproc    57.  1.100 / 57.  1.100
2023-12-21 12:54:33 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x23a9e170180] moov atom not found
2023-12-21 12:54:33 /mnt/media/Videos/2012/02-February/2012-02-19_151038_2011-12-20-19.56.20.mov: Invalid data found when processing input
2023-12-21 12:54:33
@atlas-shrugged08 commented on GitHub (Dec 21, 2023): similar issue here on 1.91.4 (although has been happening for a while, not just only on this version). example log snippet here: ``` 2023-12-21 12:54:33 [Nest] 7 - 12/21/2023, 6:54:33 PM ERROR [JobService] Unable to run job handler (thumbnailGeneration/generate-jpeg-thumbnail): Error: ffprobe exited with code 1 2023-12-21 12:54:33 ffprobe version 6.0-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers 2023-12-21 12:54:33 built with gcc 12 (Debian 12.2.0-14) 2023-12-21 12:54:33 configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --toolchain=hardened --enable-cross-compile --arch=arm64 --cross-prefix=/usr/bin/aarch64-linux-gnu- 2023-12-21 12:54:33 libavutil 58. 2.100 / 58. 2.100 2023-12-21 12:54:33 libavcodec 60. 3.100 / 60. 3.100 2023-12-21 12:54:33 libavformat 60. 3.100 / 60. 3.100 2023-12-21 12:54:33 libavdevice 60. 1.100 / 60. 1.100 2023-12-21 12:54:33 libavfilter 9. 3.100 / 9. 3.100 2023-12-21 12:54:33 libswscale 7. 1.100 / 7. 1.100 2023-12-21 12:54:33 libswresample 4. 10.100 / 4. 10.100 2023-12-21 12:54:33 libpostproc 57. 1.100 / 57. 1.100 2023-12-21 12:54:33 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x23a9e170180] moov atom not found 2023-12-21 12:54:33 /mnt/media/Videos/2012/02-February/2012-02-19_151038_2011-12-20-19.56.20.mov: Invalid data found when processing input 2023-12-21 12:54:33 ```
OVERLORD commented 2026-02-04 23:52:13 +03:00
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@windowslucker1121 commented on GitHub (Apr 26, 2024):

I recently added my Intel QuickSync to the docker to transcode my videos aswell and having the same issue with this log produced: (it is also happening with HW Transcoding disabled)

immich_microservices     | ffprobe version 6.0.1-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers
immich_microservices     |   built with gcc 12 (Debian 12.2.0-14)
immich_microservices     |   configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
immich_microservices     |   libavutil      58.  2.100 / 58.  2.100
immich_microservices     |   libavcodec     60.  3.100 / 60.  3.100
immich_microservices     |   libavformat    60.  3.100 / 60.  3.100
immich_microservices     |   libavdevice    60.  1.100 / 60.  1.100
immich_microservices     |   libavfilter     9.  3.100 /  9.  3.100
immich_microservices     |   libswscale      7.  1.100 /  7.  1.100
immich_microservices     |   libswresample   4. 10.100 /  4. 10.100
immich_microservices     |   libpostproc    57.  1.100 / 57.  1.100
immich_microservices     | [mov,mp4,m4a,3gp,3g2,mj2 @ 0x46c00190180] Format mov,mp4,m4a,3gp,3g2,mj2 detected only with low score of 1, misdetection possible!
immich_microservices     | [mov,mp4,m4a,3gp,3g2,mj2 @ 0x46c00190180] moov atom not found
immich_microservices     | upload/encoded-video/039d74b2-0fde-4527-b584-b7ca8b0a393a/f7/5e/f75eec9e-95af-4f6d-a69e-9cdb82e55878-MP.mp4: Invalid data found when processing input
immich_microservices     | 
immich_microservices     |     at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22)
immich_microservices     |     at ChildProcess.emit (node:events:518:28)
immich_microservices     |     at ChildProcess._handle.onexit (node:internal/child_process:294:12)
immich_microservices     | [Nest] 7  - 04/26/2024, 10:20:19 AM   ERROR [JobService] Object:
immich_microservices     | {
immich_microservices     |   "id": "f75eec9e-95af-4f6d-a69e-9cdb82e55878"
immich_microservices     | }
immich_microservices     |

This files where uploaded through the mobile app and were produced on a Pixel 7 Pro if that matters.

@windowslucker1121 commented on GitHub (Apr 26, 2024): I recently added my Intel QuickSync to the docker to transcode my videos aswell and having the same issue with this log produced: (it is also happening with HW Transcoding disabled) ```immich_microservices | [Nest] 7 - 04/26/2024, 10:20:19 AM ERROR [JobService] Error: ffprobe exited with code 1 immich_microservices | ffprobe version 6.0.1-Jellyfin Copyright (c) 2007-2023 the FFmpeg developers immich_microservices | built with gcc 12 (Debian 12.2.0-14) immich_microservices | configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc immich_microservices | libavutil 58. 2.100 / 58. 2.100 immich_microservices | libavcodec 60. 3.100 / 60. 3.100 immich_microservices | libavformat 60. 3.100 / 60. 3.100 immich_microservices | libavdevice 60. 1.100 / 60. 1.100 immich_microservices | libavfilter 9. 3.100 / 9. 3.100 immich_microservices | libswscale 7. 1.100 / 7. 1.100 immich_microservices | libswresample 4. 10.100 / 4. 10.100 immich_microservices | libpostproc 57. 1.100 / 57. 1.100 immich_microservices | [mov,mp4,m4a,3gp,3g2,mj2 @ 0x46c00190180] Format mov,mp4,m4a,3gp,3g2,mj2 detected only with low score of 1, misdetection possible! immich_microservices | [mov,mp4,m4a,3gp,3g2,mj2 @ 0x46c00190180] moov atom not found immich_microservices | upload/encoded-video/039d74b2-0fde-4527-b584-b7ca8b0a393a/f7/5e/f75eec9e-95af-4f6d-a69e-9cdb82e55878-MP.mp4: Invalid data found when processing input immich_microservices | immich_microservices | at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22) immich_microservices | at ChildProcess.emit (node:events:518:28) immich_microservices | at ChildProcess._handle.onexit (node:internal/child_process:294:12) immich_microservices | [Nest] 7 - 04/26/2024, 10:20:19 AM ERROR [JobService] Object: immich_microservices | { immich_microservices | "id": "f75eec9e-95af-4f6d-a69e-9cdb82e55878" immich_microservices | } immich_microservices | ``` This files where uploaded through the mobile app and were produced on a Pixel 7 Pro if that matters.
OVERLORD commented 2026-02-04 23:52:16 +03:00
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@alextran1502 commented on GitHub (Apr 27, 2024):

I believe this is not an issue with Immich but the video coming from the device that is somehow corrupted

@alextran1502 commented on GitHub (Apr 27, 2024): I believe this is not an issue with Immich but the video coming from the device that is somehow corrupted
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