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[BUG] Mobile shows cloud-sync error icon, despite cloud-sync being fine. #889

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opened 2026-02-04 23:22:47 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-04 23:22:47 +03:00
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Originally created by @yurividal on GitHub (May 28, 2023).

Originally assigned to: @fyfrey on GitHub.

The bug

Every time I open immich, the app shows the cloud icon with the error symbol on top, (on the top right corner).
When I go into the settings, it "realizes" the camera folder is set to sync, and realizes it's fully synced. Takes about 1 or 2 seconds for it to "realize". When I go back to the home screen, the cloud icon is normal.

See attached video for demonstration

Screenshot_20230528_075343

https://github.com/immich-app/immich/assets/8555749/4d727ee4-de80-47dc-809e-0c243a5a9e0f

The OS that Immich Server is running on

Ubuntu 22.04

Version of Immich Server

1.58.0

Version of Immich Mobile App

1.58.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

Same as github. Works fine.

Your .env content

Same as instructed by github. Works fine.

Reproduction steps

1. Kill mobile app (not needed, but just to make sure you open the app fresh)
2. Look at cloud icon on top right 
3. Go into settings
4. GO back to main window
...

Additional information

/

Originally created by @yurividal on GitHub (May 28, 2023). Originally assigned to: @fyfrey on GitHub. ### The bug Every time I open immich, the app shows the cloud icon with the error symbol on top, (on the top right corner). When I go into the settings, it "realizes" the camera folder is set to sync, and realizes it's fully synced. Takes about 1 or 2 seconds for it to "realize". When I go back to the home screen, the cloud icon is normal. See attached video for demonstration ![Screenshot_20230528_075343](https://github.com/immich-app/immich/assets/8555749/e0beed17-4241-4c56-b55d-c49723a065b5) https://github.com/immich-app/immich/assets/8555749/4d727ee4-de80-47dc-809e-0c243a5a9e0f ### The OS that Immich Server is running on Ubuntu 22.04 ### Version of Immich Server 1.58.0 ### Version of Immich Mobile App 1.58.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML Same as github. Works fine. ``` ### Your .env content ```Shell Same as instructed by github. Works fine. ``` ### Reproduction steps ```bash 1. Kill mobile app (not needed, but just to make sure you open the app fresh) 2. Look at cloud icon on top right 3. Go into settings 4. GO back to main window ... ``` ### Additional information /
OVERLORD added the 📱mobile label 2026-02-04 23:22:47 +03:00
OVERLORD commented 2026-02-04 23:22:54 +03:00
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@alextran1502 commented on GitHub (May 28, 2023):

Ah, the cloud icon to indicate if you have the auto backup on or not, it doesn't relate to the folders being fully synced. But this is a bug that it doesn't show until you get to the backup screen.

@alextran1502 commented on GitHub (May 28, 2023): Ah, the cloud icon to indicate if you have the auto backup on or not, it doesn't relate to the folders being fully synced. But this is a bug that it doesn't show until you get to the backup screen.
OVERLORD commented 2026-02-04 23:23:04 +03:00
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@yurividal commented on GitHub (May 28, 2023):

Yes, that's what I meant. Sorry if I didn't express exactly what the icon was supposed to mean.
So, is this a known bug? Is there a duplicate bug report? I'm happy to close this issue if so.

@yurividal commented on GitHub (May 28, 2023): Yes, that's what I meant. Sorry if I didn't express exactly what the icon was supposed to mean. So, is this a known bug? Is there a duplicate bug report? I'm happy to close this issue if so.
OVERLORD commented 2026-02-04 23:23:08 +03:00
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@alextran1502 commented on GitHub (Nov 1, 2023):

Hello is this issue still relevance? if not, can you help me close it?

@alextran1502 commented on GitHub (Nov 1, 2023): Hello is this issue still relevance? if not, can you help me close it?
OVERLORD commented 2026-02-04 23:23:15 +03:00
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@yurividal commented on GitHub (Nov 1, 2023):

@alextran1502 no, this has not been fixed yet. The behaviour you describe in the quote bellow is still happening.

Ah, the cloud icon to indicate if you have the auto backup on or not, it doesn't relate to the folders being fully synced. But this is a bug that it doesn't show until you get to the backup screen.

@yurividal commented on GitHub (Nov 1, 2023): @alextran1502 no, this has not been fixed yet. The behaviour you describe in the quote bellow is still happening. > Ah, the cloud icon to indicate if you have the auto backup on or not, it doesn't relate to the folders being fully synced. But this is a bug that it doesn't show until you get to the backup screen.
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Reference: immich-app/immich#889
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