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[BUG]: Mobile app wont upload #884
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opened 2026-02-04 23:17:25 +03:00 by OVERLORD
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Reference: immich-app/immich#884
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Originally created by @0xEmma on GitHub (May 23, 2023).
The bug
Mobile app will not upload photos, worked ~2 days ago, now gets stuck at "uploading file info" when photos are due for upload.

The OS that Immich Server is running on
Ubuntu 22.04, K3S v1.26.4+k3s1
Version of Immich Server
v1.57.1
Version of Immich Mobile App
v1.57.0 Build 97
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Additional information
No response
@alextran1502 commented on GitHub (May 23, 2023):
Can you please provide the following information
@0xEmma commented on GitHub (May 23, 2023):
Screenshot of backup screen:
,
Mobile app logs:
is of interest, full logs attached. immich_logs.csv
Server Logs:
Microservices:
Not sure if relevant, but uploading also fails from the Web UI on mobile, but not on desktop.
@alextran1502 commented on GitHub (May 23, 2023):
Can you help me logout/login again and restart the stack on your server? Then try to run the upload again
@0xEmma commented on GitHub (May 23, 2023):
Already tried both, restarted just before opening for the new .1 update in hopes of fix, also tried logging in on mobile with both oAuth / password to no luck
@0xEmma commented on GitHub (May 23, 2023):
looking at
immich-postgressqli am also seeing some errors, perhaps they could be related.@alextran1502 commented on GitHub (May 23, 2023):
Did you happen to upload some assets using the CLI that might potentially contain the motion part of LivePhotos asset?
@0xEmma commented on GitHub (May 23, 2023):
I uploaded a dump of my google photos, using rclone to mount the google photos, then the CLI to upload. However these are different photos taken after that. And after the CLI upload the functionality continued to work as expected.
@alextran1502 commented on GitHub (May 23, 2023):
Hmm there seems to be some strange conflicting issue between the assets you uploaded using the CLI vs the one on the mobile app. Can you help create a new album on the iOS Photos app, take a new photo and add that photo to that album, then in Immich app, choose only that album to upload and see if it successfully uploads that photo.
@0xEmma commented on GitHub (May 23, 2023):
That works, photo uploaded without issue
@reidcooper commented on GitHub (May 24, 2023):
Hey, I believe I am running into the same issue. My postgres logs are providing similar results:
Some things I've played around with is deleting
assetfrom the table. Retry upload from the mobile app, and I run into the index duplicate key issue.When I originally configured Immich, I did do what @0xEmma did and had some photos upload via the mobile app and upload via the CLI at the same time.
@reidcooper commented on GitHub (May 24, 2023):
Yeah, diving into the server logs, my error return is more related to this one https://github.com/immich-app/immich/issues/1960
Does seem like it is an image with "live preview" and "still".
@ameyp commented on GitHub (May 24, 2023):
Just encountered this problem today on Android with two new photos that fail to upload with the
duplicate keyerror reported above. I haven't uploaded them to Immich manually in any other way, and newer photos in the same album are getting uploaded successfully.@alextran1502 commented on GitHub (May 24, 2023):
@ameyp Can you elaborate on
two new photos that fail to uploadandnewer photos in the same album are getting uploaded successfully.?@ameyp commented on GitHub (May 25, 2023):
duplicate keyerrors:@fwsmit commented on GitHub (May 25, 2023):
I'm experiencing a similar issue. The progress bar of the upload does indicate photos being uploaded, but I don't see any photos appearing in the web interface and the server does not indicate any disk IO. In the backup screen of the app the number of backed up images doesn't increase either
@alextran1502 commented on GitHub (May 25, 2023):
@fwsmit Can you please check the server/microservice log?
@fwsmit commented on GitHub (May 25, 2023):
There definitely seems to be an issue with immich_server.
I'm using RHEL 9, so I'm using SELinux and podman-compose. I've updated the docker-compose.yml file to work for selinux, but I might have missed something.
EDIT: upload via web interface still works, so the server can write images.
immich_server log
immich_microservices
@alextran1502 commented on GitHub (May 25, 2023):
@fwsmit maybe you can open a separate issue since your setup is not standard? Is your mobile app and the server are on the same version?
@alextran1502 commented on GitHub (May 25, 2023):
@ameyp Can you run the thumbnail generated job for missing one in the admin panel on the web? I think this should fix the issue.
@ameyp commented on GitHub (May 25, 2023):
@alextran1502 Holy moley that fixed it, thank you!
@chasewinnings391 commented on GitHub (May 25, 2023):
Thanks Alex! This also solved an issue I was encountering with photo's not being uploaded. These were regular photos (no live photos) on android (pixel 4a)
@0xEmma commented on GitHub (May 26, 2023):
Did this aswell and it fixed!
@alextran1502 commented on GitHub (May 26, 2023):
Closing as this is an issue with race conditions in microservices that move the file and generate thumbnails at the same time, which results in the file path not being found. This will be fixed in #2572