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[BUG] Admin Registration Sign Up does not work, nothing happens #865

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opened 2026-02-04 23:08:56 +03:00 by OVERLORD · 11 comments
OVERLORD commented 2026-02-04 23:08:56 +03:00
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Originally created by @megapearl on GitHub (May 20, 2023).

The bug

Hi,

First off thanks for your great work, I switched from photoprism to immich since you got face recognition working.

I use portainer stacks, and set up Immich using the docker-compose file, using an already existing postgres and redis database and reverse proxy nginx (swag).

All dockers are running and are not giving any errors, when I browse to Immich for the first time I got the welcome image with 'Getting Started' button which I clicked, after that I got below image.

image

When I press the signup button nothing happens and no errors are logged in any of the dockers.

How to troubleshoot?

Best Regards,
Donald.

The OS that Immich Server is running on

Photonos linux kernel 5.10.175-4.ph4-esx via Portainer virtualised via ESXi

Version of Immich Server

release

Version of Immich Mobile App

release

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:release
    entrypoint: ["/bin/sh", "./start-server.sh"]
#    env_file:
#      - /home/dockers/immich/config/.env
    environment:
      - DB_HOSTNAME=postgresql.mydomainhere.com
      - DB_PORT=5432
      - DB_USERNAME=immich
      - DB_PASSWORD=*redacted*
      - DB_DATABASE_NAME=immich
      - REDIS_HOSTNAME=redis.mydomainhere.com
      - REDIS_PORT=6379
      - TYPESENSE_API_KEY=*redacted*
      - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006
      - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007
      - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008
    volumes:
      - /home/dockers/immich/uploads:/usr/src/app/upload
#    depends_on:
#      - redis
#      - database
#      - typesense
    ports:
      - 3007:3001
    restart: always
  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:release
    entrypoint: ["/bin/sh", "./start-microservices.sh"]
    volumes:
      - /home/dockers/immich/uploads:/usr/src/app/upload
#    depends_on:
#      - redis
#      - database
#      - typesense
    restart: always
  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:release
#    env_file:
#      - /home/dockers/immich/config/.env
    volumes:
      - /home/dockers/immich/uploads:/usr/src/app/upload
      - /home/dockers/immich/model-cache:/cache
    restart: always
    ports:
      - 3008:3003
  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:release
    entrypoint: ["/bin/sh", "./entrypoint.sh"]
#    env_file:
#      - /home/dockers/immich/config/.env
    restart: always
    ports:
      - 3006:3000
    environment:
      - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006
      - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007
      - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008
  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.0
    environment:
      - TYPESENSE_API_KEY=*redacted*
      - TYPESENSE_DATA_DIR=/data
#    logging:
#      driver: none
    volumes:
      - /home/dockers/immich/tsdata:/data
    restart: always

Your .env content

Somehow portainer won't read the .env so I configured them as environment variables in the docker-compose file.

Reproduction steps

1. Install using docker-compose file and set the environment variables of .env file manually in compose file.
2. Browse to the web server of immich (via reverse proxy).
3. Press the getting started button, try to sign up an administrator for the first time.

Additional information

Reverse proxy configuration:

root@dockers [ /home/dockers/swag/nginx/proxy-confs ]# cat immich.subdomain.conf
## Version 2023/02/05
# Ensure your DNS has a CNAME set for Immich and that Immich container is named.

server {
    listen 443 ssl;
    listen [::]:443 ssl;

    server_name photo.*;

    include /config/nginx/ssl.conf;

    client_max_body_size 0;

    # enable for ldap auth (requires ldap-location.conf in the location block)
    #include /config/nginx/ldap-server.conf;

    # enable for Authelia (requires authelia-location.conf in the location block)
    #include /config/nginx/authelia-server.conf;

    # enable for Authentik (requires authentik-location.conf in the location block)
    #include /config/nginx/authentik-server.conf;

    location / {
        # enable the next two lines for http auth
        #auth_basic "Restricted";
        #auth_basic_user_file /config/nginx/.htpasswd;

        # enable for ldap auth (requires ldap-server.conf in the server block)
        #include /config/nginx/ldap-location.conf;

        # enable for Authelia (requires authelia-server.conf in the server block)
        #include /config/nginx/authelia-location.conf;

        # enable for Authentik (requires authentik-server.conf in the server block)
        #include /config/nginx/authentik-location.conf;

        include /config/nginx/proxy.conf;
        include /config/nginx/resolver.conf;
        set $upstream_app photo.mydomainhere.com;
        set $upstream_port 3006;
        set $upstream_proto http;
        proxy_pass $upstream_proto://$upstream_app:$upstream_port;

    }
}
root@dockers [ /home/dockers/swag/nginx/proxy-confs ]#
Originally created by @megapearl on GitHub (May 20, 2023). ### The bug Hi, First off thanks for your great work, I switched from photoprism to immich since you got face recognition working. I use portainer stacks, and set up Immich using the docker-compose file, using an already existing postgres and redis database and reverse proxy nginx (swag). All dockers are running and are not giving any errors, when I browse to Immich for the first time I got the welcome image with 'Getting Started' button which I clicked, after that I got below image. ![image](https://github.com/immich-app/immich/assets/3420660/df1e3174-d43c-47c3-8469-0f4158b54664) When I press the signup button nothing happens and no errors are logged in any of the dockers. How to troubleshoot? Best Regards, Donald. ### The OS that Immich Server is running on Photonos linux kernel 5.10.175-4.ph4-esx via Portainer virtualised via ESXi ### Version of Immich Server release ### Version of Immich Mobile App release ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:release entrypoint: ["/bin/sh", "./start-server.sh"] # env_file: # - /home/dockers/immich/config/.env environment: - DB_HOSTNAME=postgresql.mydomainhere.com - DB_PORT=5432 - DB_USERNAME=immich - DB_PASSWORD=*redacted* - DB_DATABASE_NAME=immich - REDIS_HOSTNAME=redis.mydomainhere.com - REDIS_PORT=6379 - TYPESENSE_API_KEY=*redacted* - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006 - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007 - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008 volumes: - /home/dockers/immich/uploads:/usr/src/app/upload # depends_on: # - redis # - database # - typesense ports: - 3007:3001 restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:release entrypoint: ["/bin/sh", "./start-microservices.sh"] volumes: - /home/dockers/immich/uploads:/usr/src/app/upload # depends_on: # - redis # - database # - typesense restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:release # env_file: # - /home/dockers/immich/config/.env volumes: - /home/dockers/immich/uploads:/usr/src/app/upload - /home/dockers/immich/model-cache:/cache restart: always ports: - 3008:3003 immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:release entrypoint: ["/bin/sh", "./entrypoint.sh"] # env_file: # - /home/dockers/immich/config/.env restart: always ports: - 3006:3000 environment: - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006 - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007 - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008 typesense: container_name: immich_typesense image: typesense/typesense:0.24.0 environment: - TYPESENSE_API_KEY=*redacted* - TYPESENSE_DATA_DIR=/data # logging: # driver: none volumes: - /home/dockers/immich/tsdata:/data restart: always ``` ### Your .env content ```Shell Somehow portainer won't read the .env so I configured them as environment variables in the docker-compose file. ``` ### Reproduction steps ```bash 1. Install using docker-compose file and set the environment variables of .env file manually in compose file. 2. Browse to the web server of immich (via reverse proxy). 3. Press the getting started button, try to sign up an administrator for the first time. ``` ### Additional information Reverse proxy configuration: ``` root@dockers [ /home/dockers/swag/nginx/proxy-confs ]# cat immich.subdomain.conf ## Version 2023/02/05 # Ensure your DNS has a CNAME set for Immich and that Immich container is named. server { listen 443 ssl; listen [::]:443 ssl; server_name photo.*; include /config/nginx/ssl.conf; client_max_body_size 0; # enable for ldap auth (requires ldap-location.conf in the location block) #include /config/nginx/ldap-server.conf; # enable for Authelia (requires authelia-location.conf in the location block) #include /config/nginx/authelia-server.conf; # enable for Authentik (requires authentik-location.conf in the location block) #include /config/nginx/authentik-server.conf; location / { # enable the next two lines for http auth #auth_basic "Restricted"; #auth_basic_user_file /config/nginx/.htpasswd; # enable for ldap auth (requires ldap-server.conf in the server block) #include /config/nginx/ldap-location.conf; # enable for Authelia (requires authelia-server.conf in the server block) #include /config/nginx/authelia-location.conf; # enable for Authentik (requires authentik-server.conf in the server block) #include /config/nginx/authentik-location.conf; include /config/nginx/proxy.conf; include /config/nginx/resolver.conf; set $upstream_app photo.mydomainhere.com; set $upstream_port 3006; set $upstream_proto http; proxy_pass $upstream_proto://$upstream_app:$upstream_port; } } root@dockers [ /home/dockers/swag/nginx/proxy-confs ]# ```
OVERLORD commented 2026-02-04 23:09:02 +03:00
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@alextran1502 commented on GitHub (May 20, 2023):

Can you check your server and microservices log? You commented out some of the depends on clause which can mess up the start up sequence.

Here is the guide to setup Immich on Portainer that use the .env file or stack.env to be exact

https://immich.app/docs/install/portainer

@alextran1502 commented on GitHub (May 20, 2023): Can you check your server and microservices log? You commented out some of the depends on clause which can mess up the start up sequence. Here is the guide to setup Immich on Portainer that use the .env file or stack.env to be exact https://immich.app/docs/install/portainer
OVERLORD commented 2026-02-04 23:09:06 +03:00
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@megapearl commented on GitHub (May 20, 2023):

Wow you're fast replying...

You're right, I think I set the environment variables to the wrong docker, will read the install portainer link you mentioned.
Error: Config validation error: "DB_USERNAME" is required. "DB_PASSWORD" is required. "DB_DATABASE_NAME" is required. "TYPESENSE_API_KEY" is required

@megapearl commented on GitHub (May 20, 2023): Wow you're fast replying... You're right, I think I set the environment variables to the wrong docker, will read the install portainer link you mentioned. ` Error: Config validation error: "DB_USERNAME" is required. "DB_PASSWORD" is required. "DB_DATABASE_NAME" is required. "TYPESENSE_API_KEY" is required`
OVERLORD commented 2026-02-04 23:09:10 +03:00
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@azais-corentin commented on GitHub (May 20, 2023):

I have the same issue with a fresh installl, following the docker compose + .env given here.
The only thing changed is that I use Caddy as a reverse proxy.

Chrome console gives me a HTTP POST 404 error when I click the register button: (address blurred)
00147_chrome_Ruy196Zal2

Could it be a misconfiguration of the IMMICH_*_URL environment variables?

Edit: Got it to work! I now see that it was a misconfiguration of the reverse proxy, as written in the documentation.
For future reference, here's my Caddy configuration:

immich.mydomain.com {
    route /api/* {
        uri strip_prefix /api
        reverse_proxy immich-server:3001
    }

    reverse_proxy immich-web:3000
}
@azais-corentin commented on GitHub (May 20, 2023): I have the same issue with a fresh installl, following the docker compose + .env given [here](https://immich.app/docs/install/docker-compose). The only thing changed is that I use Caddy as a reverse proxy. Chrome console gives me a HTTP POST 404 error when I click the register button: (address blurred) ![00147_chrome_Ruy196Zal2](https://github.com/immich-app/immich/assets/4028423/26ca1aa8-8e73-44b3-a6be-293ab2c6116c) Could it be a misconfiguration of the IMMICH_*_URL environment variables? Edit: Got it to work! I now see that it was a misconfiguration of the reverse proxy, as written in [the documentation](https://immich.app/docs/administration/reverse-proxy). For future reference, here's my Caddy configuration: ``` immich.mydomain.com { route /api/* { uri strip_prefix /api reverse_proxy immich-server:3001 } reverse_proxy immich-web:3000 } ```
OVERLORD commented 2026-02-04 23:09:17 +03:00
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@bo0tzz commented on GitHub (May 21, 2023):

@megapearl you've configured this:

    environment:
      - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006
      - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007
      - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008

Unless you have a very custom setup and those services are indeed reachable at those URLs, that is probably incorrect. The default values should work :)

@bo0tzz commented on GitHub (May 21, 2023): @megapearl you've configured this: ``` environment: - IMMICH_WEB_URL=http://photo.mydomainhere.com:3006 - IMMICH_SERVER_URL=http://photo.mydomainhere.com:3007 - IMMICH_MACHINE_LEARNING_URL=http://photo.mydomainhere.com:3008 ``` Unless you have a very custom setup and those services are indeed reachable at those URLs, that is probably incorrect. The default values should work :)
OVERLORD commented 2026-02-04 23:09:21 +03:00
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@megapearl commented on GitHub (May 21, 2023):

@bo0tzz Yes, I have a custom setup, because other services are already running at the standard immich ports (3000 to 3003) and I already have postgresql redis and a reverse proxy (nginx via swag) running for some other dockers and want to minimize the load of the server which is too high at the moment.
At the moment I'm configuring immich using the https://immich.app/docs/install/portainer which I somehow missed.

@megapearl commented on GitHub (May 21, 2023): @bo0tzz Yes, I have a custom setup, because other services are already running at the standard immich ports (3000 to 3003) and I already have postgresql redis and a reverse proxy (nginx via swag) running for some other dockers and want to minimize the load of the server which is too high at the moment. At the moment I'm configuring immich using the https://immich.app/docs/install/portainer which I somehow missed.
OVERLORD commented 2026-02-04 23:09:24 +03:00
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@bo0tzz commented on GitHub (May 21, 2023):

Immich's ports are internal except for the 2283 port on the proxy, so you shouldn't need to change anything about that.

@bo0tzz commented on GitHub (May 21, 2023): Immich's ports are internal except for the 2283 port on the proxy, so you shouldn't need to change anything about that.
OVERLORD commented 2026-02-04 23:09:28 +03:00
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@megapearl commented on GitHub (May 21, 2023):

Yes, internal, but I have other services running (compreface and frigate for example) which are also running on that ports, so I mapped it to another port as I'm not using the 'host' mode in the docker-compose.
And I'm not using the proxy of immich because I already have a proxy running doing the same thing.

@megapearl commented on GitHub (May 21, 2023): Yes, internal, but I have other services running (compreface and frigate for example) which are also running on that ports, so I mapped it to another port as I'm not using the 'host' mode in the docker-compose. And I'm not using the proxy of immich because I already have a proxy running doing the same thing.
OVERLORD commented 2026-02-04 23:09:32 +03:00
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@jrasm91 commented on GitHub (May 21, 2023):

It is obviously misconfigured and we're trying to tell you those envs are probably wrong. There is no need to change any ports if you're using a bridge network for the stack.

@jrasm91 commented on GitHub (May 21, 2023): It is obviously misconfigured and we're trying to tell you those envs are probably wrong. There is no need to change any ports if you're using a bridge network for the stack.
OVERLORD commented 2026-02-04 23:09:40 +03:00
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@megapearl commented on GitHub (May 21, 2023):

Yes, your comments are valued, that's why I'm starting over using https://immich.app/docs/install/portainer which I mentioned earlier.
With some slight modifications using the already running redis postgresql and swag/nginx reverse proxy to minimize the load of the server.

@megapearl commented on GitHub (May 21, 2023): Yes, your comments are valued, that's why I'm starting over using https://immich.app/docs/install/portainer which I mentioned earlier. With some slight modifications using the already running redis postgresql and swag/nginx reverse proxy to minimize the load of the server.
OVERLORD commented 2026-02-04 23:09:45 +03:00
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@jrasm91 commented on GitHub (May 21, 2023):

Perfect, sounds good!

@jrasm91 commented on GitHub (May 21, 2023): Perfect, sounds good!
OVERLORD commented 2026-02-04 23:09:49 +03:00
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@megapearl commented on GitHub (May 21, 2023):

Used the instructions that I missed on https://immich.app/docs/install/portainer and https://immich.app/docs/administration/reverse-proxy and adjusted the urls to redis and postgresql and Immich is up and running now.
Thanks for all feedback!

@megapearl commented on GitHub (May 21, 2023): Used the instructions that I missed on https://immich.app/docs/install/portainer and https://immich.app/docs/administration/reverse-proxy and adjusted the urls to redis and postgresql and Immich is up and running now. Thanks for all feedback!
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