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Code Issues 783 Packages Projects Releases 12 Wiki Activity

[BUG] Backup gets stuck on Video #83

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opened 2026-02-04 17:24:41 +03:00 by OVERLORD · 15 comments
OVERLORD commented 2026-02-04 17:24:41 +03:00
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Originally created by @Klutronic on GitHub (May 28, 2022).

Describe the bug
When backing up my pictures and videos, it almost finishes and gets stuck. I have seen this on multiple videos. Length doesn't seem to matter. They are all from an iPhone 12 Pro Max, 4K, 3840x2160, Dolby Vision, 60 FPS.

Task List
[x] I have read thoroughly the README setup and installation instructions.
[x] If my setup is different, I have included my docker-compose file.
[x] I have included my redacted .env file.

###################################################################################

Database

###################################################################################

DB_USERNAME=immich
DB_PASSWORD=
DB_DATABASE_NAME=

###################################################################################

Upload File Config

###################################################################################

UPLOAD_LOCATION=/mnt/immich

###################################################################################

JWT SECRET

###################################################################################

JWT_SECRET=

###################################################################################

MAPBOX

####################################################################################

ENABLE_MAPBOX is either true of false -> if true, you have to provide MAPBOX_KEY

ENABLE_MAPBOX=false
MAPBOX_KEY=

###################################################################################

WEB

###################################################################################

This is the URL of your vm/server where you host Immich, so that the web frontend

know where can it make the request to.

For example: If your server IP address is 10.1.11.50, the environment variable will

be VITE_SERVER_ENDPOINT=http://10.1.11.50:2283

VITE_SERVER_ENDPOINT=http://192.168.0.215:2283

[x] I have included information on my machine, and environment.

Docker version 20.10.12, build 20.10.12-0ubuntu2~20.04.1

4GB RAM
2 vCPUs

To Reproduce
Steps to reproduce the behavior:

  1. Open Immich
  2. Tap backup icon
  3. Start Backup
  4. Gets stuck on the first video it tries to upload

Expected behavior
All photos and videos get backed up

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

  • OS: Ubuntu 20.04.1
  • Docker: version 20.10.12, build 20.10.12-0ubuntu2~20.04.1

Smartphone (please complete the following information):

  • Device: iPhone 12 Pro Max
  • OS: 15
  • Version 15.4.1

Additional context
I have removed the files that get stuck a few times to make sure it wasn't certain videos, but all of them end up stuck.

Originally created by @Klutronic on GitHub (May 28, 2022). <!-- Note: Please search to see if an issue already exists for the bug you encountered. --> **Describe the bug** When backing up my pictures and videos, it almost finishes and gets stuck. I have seen this on multiple videos. Length doesn't seem to matter. They are all from an iPhone 12 Pro Max, 4K, 3840x2160, Dolby Vision, 60 FPS. **Task List** [x] I have read thoroughly the README setup and installation instructions. [x] If my setup is different, I have included my docker-compose file. [x] I have included my redacted `.env` file. ################################################################################### # Database ################################################################################### DB_USERNAME=immich DB_PASSWORD=<redacted> DB_DATABASE_NAME=<redacted> ################################################################################### # Upload File Config ################################################################################### UPLOAD_LOCATION=/mnt/immich ################################################################################### # JWT SECRET ################################################################################### JWT_SECRET=<redacted> ################################################################################### # MAPBOX #################################################################################### # ENABLE_MAPBOX is either true of false -> if true, you have to provide MAPBOX_KEY ENABLE_MAPBOX=false MAPBOX_KEY= ################################################################################### # WEB ################################################################################### # This is the URL of your vm/server where you host Immich, so that the web frontend # know where can it make the request to. # For example: If your server IP address is 10.1.11.50, the environment variable will # be VITE_SERVER_ENDPOINT=http://10.1.11.50:2283 VITE_SERVER_ENDPOINT=http://192.168.0.215:2283 [x] I have included information on my machine, and environment. Docker version 20.10.12, build 20.10.12-0ubuntu2~20.04.1 4GB RAM 2 vCPUs **To Reproduce** Steps to reproduce the behavior: 1. Open Immich 2. Tap backup icon 3. Start Backup 4. Gets stuck on the first video it tries to upload **Expected behavior** All photos and videos get backed up **Screenshots** If applicable, add screenshots to help explain your problem. **Desktop (please complete the following information):** - OS: Ubuntu 20.04.1 - Docker: version 20.10.12, build 20.10.12-0ubuntu2~20.04.1 **Smartphone (please complete the following information):** - Device: iPhone 12 Pro Max - OS: 15 - Version 15.4.1 **Additional context** I have removed the files that get stuck a few times to make sure it wasn't certain videos, but all of them end up stuck.
OVERLORD commented 2026-02-04 17:24:48 +03:00
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@alextran1502 commented on GitHub (May 28, 2022):

@Klutronic Can you help
Me take a screenshot of the video setting Setting > Camera > Video? I realized that I've never recorded the video in 4K 60fps so there was no test on that. I will dig into this

@alextran1502 commented on GitHub (May 28, 2022): @Klutronic Can you help Me take a screenshot of the video setting **Setting > Camera > Video**? I realized that I've never recorded the video in 4K 60fps so there was no test on that. I will dig into this
OVERLORD commented 2026-02-04 17:24:54 +03:00
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@Klutronic commented on GitHub (May 28, 2022):

Hey @alextran1502, sure thing:

2022-05-28 11-26-12-0

@Klutronic commented on GitHub (May 28, 2022): Hey @alextran1502, sure thing: ![2022-05-28 11-26-12-0](https://user-images.githubusercontent.com/11844408/170832082-35f10a9f-4623-4503-9365-f43b8f8b2436.png)
OVERLORD commented 2026-02-04 17:25:18 +03:00
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@alextran1502 commented on GitHub (May 29, 2022):

@Klutronic I haven't been able to reproduce this issue on my end (iPhone 12 Pro). I used the same setting and record a 4K Dolby Vision 60fps footage and was able to upload the file.

Is there any short footage from your phone that you can share so I can put it on my phone to try uploading?

@alextran1502 commented on GitHub (May 29, 2022): @Klutronic I haven't been able to reproduce this issue on my end (iPhone 12 Pro). I used the same setting and record a 4K Dolby Vision 60fps footage and was able to upload the file. Is there any short footage from your phone that you can share so I can put it on my phone to try uploading?
OVERLORD commented 2026-02-04 17:25:27 +03:00
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@boffnoff commented on GitHub (May 30, 2022):

@Klutronic if you checked the other open bugs you’d notice this is a duplicate of #54
Could we close/merge these issues for simplicity?

@alextran1502 I know you struggled to load my 7Gb video but I have the same iOS video settings applied

@boffnoff commented on GitHub (May 30, 2022): @Klutronic if you checked the other open bugs you’d notice this is a duplicate of #54 Could we close/merge these issues for simplicity? @alextran1502 I know you struggled to load my 7Gb video but I have the same iOS video settings applied
OVERLORD commented 2026-02-04 17:25:33 +03:00
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@alextran1502 commented on GitHub (May 30, 2022):

@boffnoff @Klutronic Do you guys use the Nginx setting in the repo or do you have your own Nginx setting?

Do you have the ability to get the log file from Xcode when uploading the video for me?

Edit: wording

@alextran1502 commented on GitHub (May 30, 2022): @boffnoff @Klutronic Do you guys use the Nginx setting in the repo or do you have your own Nginx setting? Do you have the ability to get the log file from Xcode when uploading the video for me? Edit: wording
OVERLORD commented 2026-02-04 17:25:56 +03:00
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@Klutronic commented on GitHub (May 30, 2022):

@alextran1502 I use whatever is in the repo. If you tell me how to get the Xcode logs Ill grab whatever you need.

Edit: I think I have the logs. Is there anything specific I should be looking for for you?

@Klutronic commented on GitHub (May 30, 2022): @alextran1502 I use whatever is in the repo. If you tell me how to get the Xcode logs Ill grab whatever you need. Edit: I think I have the logs. Is there anything specific I should be looking for for you?
OVERLORD commented 2026-02-04 17:26:06 +03:00
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@alextran1502 commented on GitHub (May 30, 2022):

@Klutronic Can you paste the log to the text file and post it here, I will scan through it. Try to grab it before/during/after the upload process of the video.

@alextran1502 commented on GitHub (May 30, 2022): @Klutronic Can you paste the log to the text file and post it here, I will scan through it. Try to grab it before/during/after the upload process of the video.
OVERLORD commented 2026-02-04 17:26:14 +03:00
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@Klutronic commented on GitHub (May 30, 2022):

I have gotten the videos to upload successfully. I wasn't connecting locally (I used Nginx Proxy Manager so I can could access/backup my immich instance from outside my network), but as soon as I used the local IP address of my server it uploaded just fine. So I guess for now I can only backup on my local network. Let me know if you want to test outside the local network at some point!

@Klutronic commented on GitHub (May 30, 2022): I have gotten the videos to upload successfully. I wasn't connecting locally (I used Nginx Proxy Manager so I can could access/backup my immich instance from outside my network), but as soon as I used the local IP address of my server it uploaded just fine. So I guess for now I can only backup on my local network. Let me know if you want to test outside the local network at some point!
OVERLORD commented 2026-02-04 17:26:20 +03:00
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@alextran1502 commented on GitHub (May 30, 2022):

I have gotten the videos to upload successfully. I wasn't connecting locally (I used Nginx Proxy Manager so I can could access/backup my immich instance from outside my network), but as soon as I used the local IP address of my server it uploaded just fine. So I guess for now I can only backup on my local network. Let me know if you want to test outside the local network at some point!

@Klutronic Thank you, this is an infrastructure issue, let's open a new one to focus on that.

@boffnoff Did you also use the same setup as the comment above when backing up the video?

@alextran1502 commented on GitHub (May 30, 2022): > I have gotten the videos to upload successfully. I wasn't connecting locally (I used Nginx Proxy Manager so I can could access/backup my immich instance from outside my network), but as soon as I used the local IP address of my server it uploaded just fine. So I guess for now I can only backup on my local network. Let me know if you want to test outside the local network at some point! @Klutronic Thank you, this is an infrastructure issue, let's open a new one to focus on that. @boffnoff Did you also use the same setup as the comment above when backing up the video?
OVERLORD commented 2026-02-04 17:26:28 +03:00
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@boffnoff commented on GitHub (May 30, 2022):

@alextran1502 I used the default Nginx included with your docker-compose. I dont have a mac so can't grab Xcode logs sorry😞

I've tried uploading the file I previously sent you whilst I'm on the local network and remotely (via portforwarding) and the app crashes regardless
EDIT: spelling

@boffnoff commented on GitHub (May 30, 2022): @alextran1502 I used the default Nginx included with your docker-compose. I dont have a mac so can't grab Xcode logs sorry😞 I've tried uploading the file I previously sent you whilst I'm on the local network and remotely (via portforwarding) and the app crashes regardless EDIT: spelling
OVERLORD commented 2026-02-04 17:26:35 +03:00
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@alextran1502 commented on GitHub (May 30, 2022):

@boffnoff I will try to record a video with the same length and upload it to see if this is an issue with a large video file.

@alextran1502 commented on GitHub (May 30, 2022): @boffnoff I will try to record a video with the same length and upload it to see if this is an issue with a large video file.
OVERLORD commented 2026-02-04 17:26:48 +03:00
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@Klutronic commented on GitHub (May 30, 2022):

@boffnoff You can actually grab logs from your iPhone if you connect to a Windows machine through USB and use a took called iTools. The trial worked just fine for me to grab the logs.

@Klutronic commented on GitHub (May 30, 2022): @boffnoff You can actually grab logs from your iPhone if you connect to a Windows machine through USB and use a took called [iTools](https://www.hexnode.com/mobile-device-management/help/obtain-ios-device-logs-using-mac-and-windows/). The trial worked just fine for me to grab the logs.
OVERLORD commented 2026-02-04 17:26:52 +03:00
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@boffnoff commented on GitHub (May 31, 2022):

Thanks @Klutronic for the headsup, the log file is pretty long and couldn't see a way to filter out all the background rubbish... @alextran1502 checkout the log here: immich iTools log.txt

@boffnoff commented on GitHub (May 31, 2022): Thanks @Klutronic for the headsup, the log file is pretty long and couldn't see a way to filter out all the background rubbish... @alextran1502 checkout the log here: [immich iTools log.txt](https://github.com/alextran1502/immich/files/8803222/immich.iTools.log.txt)
OVERLORD commented 2026-02-04 17:26:55 +03:00
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@Klutronic commented on GitHub (Jun 1, 2022):

@Klutronic Thank you, this is an infrastructure issue, let's open a new one to focus on that.

Are you ready to work on the "through a reverse proxy off the network" issue or is that something you want to wait on? I can create the issue if you want me to.

@Klutronic commented on GitHub (Jun 1, 2022): > @Klutronic Thank you, this is an infrastructure issue, let's open a new one to focus on that. Are you ready to work on the "through a reverse proxy off the network" issue or is that something you want to wait on? I can create the issue if you want me to.
OVERLORD commented 2026-02-04 17:27:00 +03:00
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@alextran1502 commented on GitHub (Jun 13, 2022):

Some update on this issue, this is probably a memory error when the app tries to read a large file into RAM. I will update once I've come up with a solution

@alextran1502 commented on GitHub (Jun 13, 2022): Some update on this issue, this is probably a memory error when the app tries to read a large file into RAM. I will update once I've come up with a solution
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