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[BUG] MOV type videos not playing in Android after Transcode Video (h264) in both Web and Mobile app #829

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opened 2026-02-04 22:52:29 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-04 22:52:29 +03:00
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Originally created by @w00tlarr on GitHub (Apr 26, 2023).

The bug

After uploading a video (HEVC from an iPhone) via Immich web - video loads fine in Android Web and Mobile app.

After Transcode Video job, somehow some of my MOV videos, not all of them cannot be played via the Web and Mobile app only in Android. Though Windows MS Edge browser is fine. And VLC mobile android app is fine after a long press - save as locally (not the via the download feature).

The OS that Immich Server is running on

Docker (Alpine Linux in Windows Hyper-V)

Version of Immich Server

1.54.1

Version of Immich Mobile App

1.54.1

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

same as default

Your .env content

same as default

Reproduction steps

1. Upload a new MOV video (HEVC h265 from iPhone).
2. Paused the Transcode Job b4 it transcoded it.
3. Verified that MOV is able to be played in Android Web and Mobile App as-is
4. Unpause, let Transcode Job convert it with default Immich FFMpeg settings (h264)
5. Video is now not able to be played via Android Web and Mobile App.

Additional information

No response

Originally created by @w00tlarr on GitHub (Apr 26, 2023). ### The bug After uploading a video (HEVC from an iPhone) via Immich web - video loads fine in Android Web and Mobile app. After Transcode Video job, somehow some of my MOV videos, not all of them cannot be played via the Web and Mobile app only in Android. Though Windows MS Edge browser is fine. And VLC mobile android app is fine after a long press - save as locally (not the via the download feature). ### The OS that Immich Server is running on Docker (Alpine Linux in Windows Hyper-V) ### Version of Immich Server 1.54.1 ### Version of Immich Mobile App 1.54.1 ### Platform with the issue - [ ] Server - [X] Web - [X] Mobile ### Your docker-compose.yml content ```YAML same as default ``` ### Your .env content ```Shell same as default ``` ### Reproduction steps ```bash 1. Upload a new MOV video (HEVC h265 from iPhone). 2. Paused the Transcode Job b4 it transcoded it. 3. Verified that MOV is able to be played in Android Web and Mobile App as-is 4. Unpause, let Transcode Job convert it with default Immich FFMpeg settings (h264) 5. Video is now not able to be played via Android Web and Mobile App. ``` ### Additional information _No response_
OVERLORD commented 2026-02-04 22:52:37 +03:00
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@w00tlarr commented on GitHub (Apr 26, 2023):

https://user-images.githubusercontent.com/126688857/234463172-293a6128-77ab-41e3-9ec7-ae8b48b113be.mp4

@w00tlarr commented on GitHub (Apr 26, 2023): https://user-images.githubusercontent.com/126688857/234463172-293a6128-77ab-41e3-9ec7-ae8b48b113be.mp4
OVERLORD commented 2026-02-04 22:52:43 +03:00
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@w00tlarr commented on GitHub (Apr 26, 2023):

sample encoded video uploaded above

@w00tlarr commented on GitHub (Apr 26, 2023): sample encoded video uploaded above
OVERLORD commented 2026-02-04 22:52:47 +03:00
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@jrasm91 commented on GitHub (Aug 18, 2023):

In recent months several bugs have been fixed related to transcoding. Closing as this is most likely resolved. Feel free to open it if it is still an issue.

@jrasm91 commented on GitHub (Aug 18, 2023): In recent months several bugs have been fixed related to transcoding. Closing as this is most likely resolved. Feel free to open it if it is still an issue.
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Reference: immich-app/immich#829
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