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When uploading videos (mp4) with higher file size via browser, upload gets stuck #8288

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opened 2026-02-05 13:38:38 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 13:38:38 +03:00
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Originally created by @chrstmnn on GitHub (Jan 21, 2026).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

Hi,
when I try to upload videos in mp4 format using Chrome or Safari, the upload gets stuck after a few seconds. No error is shown but upload does not continue.

The OS that Immich Server is running on

Debian

Version of Immich Server

v2.4.1

Version of Immich Mobile App

v2.4.1

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

No response

Your docker-compose.yml content

##
# WARNING: To install Immich, follow our guide: https://immich.app/docs/install/docker-compose
#
# Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
#      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false
redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:42cba146593a5ea9a622002c1b7cba5da7be248650cbb64ecb9c6c33d29794b1
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
#UPLOAD_LOCATION=./library
UPLOAD_LOCATION=/mnt/immich/library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=DE

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=(pwd)

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

  1. Open Immich web app
  2. Upload a .mp4 video

Relevant log output

No errors in immich-server logs

Additional information

No response

Originally created by @chrstmnn on GitHub (Jan 21, 2026). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug Hi, when I try to upload videos in mp4 format using Chrome or Safari, the upload gets stuck after a few seconds. No error is shown but upload does not continue. ### The OS that Immich Server is running on Debian ### Version of Immich Server v2.4.1 ### Version of Immich Mobile App v2.4.1 ### Platform with the issue - [x] Server - [x] Web - [ ] Mobile ### Device make and model _No response_ ### Your docker-compose.yml content ```YAML ## # WARNING: To install Immich, follow our guide: https://immich.app/docs/install/docker-compose # # Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file # - ${UPLOAD_LOCATION}:/usr/src/app/upload - ${UPLOAD_LOCATION}:/data - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/valkey/valkey:8-bookworm@sha256:42cba146593a5ea9a622002c1b7cba5da7be248650cbb64ecb9c6c33d29794b1 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored #UPLOAD_LOCATION=./library UPLOAD_LOCATION=/mnt/immich/library # The location where your database files are stored. Network shares are not supported for the database DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=DE # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=(pwd) # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1. Open Immich web app 2. Upload a .mp4 video ### Relevant log output ```shell No errors in immich-server logs ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 13:38:40 +03:00
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@bo0tzz commented on GitHub (Jan 21, 2026):

Are you connecting directly to port 2283, or using a reverse proxy/tunnel/etc?

@bo0tzz commented on GitHub (Jan 21, 2026): Are you connecting directly to port 2283, or using a reverse proxy/tunnel/etc?
OVERLORD commented 2026-02-05 13:38:41 +03:00
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@chrstmnn commented on GitHub (Jan 21, 2026):

Good point, thank you! I did not think of this.
Locally, it works perfectly. Looks like there is an issue with the Cloudflare tunnel.

Do you have any recommendation for this by chance?

Thanks

@chrstmnn commented on GitHub (Jan 21, 2026): Good point, thank you! I did not think of this. Locally, it works perfectly. Looks like there is an issue with the Cloudflare tunnel. Do you have any recommendation for this by chance? Thanks
OVERLORD commented 2026-02-05 13:38:41 +03:00
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@chrstmnn commented on GitHub (Jan 21, 2026):

Just found https://github.com/immich-app/immich/discussions/1674

@chrstmnn commented on GitHub (Jan 21, 2026): Just found https://github.com/immich-app/immich/discussions/1674
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Reference: immich-app/immich#8288
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