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[BUG] failed to convert video #818

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opened 2026-02-04 22:49:38 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-04 22:49:38 +03:00
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Originally created by @alexlyee on GitHub (Apr 18, 2023).

The bug

Wondering if this is an expected issue?

The OS that Immich Server is running on

Ubuntu

Version of Immich Server

latest

Version of Immich Mobile App

latest

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

pretty much default

Your .env content

pretty much default

Reproduction steps

1. turn on immich
2. connect, begin backup

Additional information

immich_microservices     | [Nest] 1  - 04/18/2023, 3:29:54 AM   ERROR [MediaService] Failed to handle video conversion for asset: 5c43a8cc-5e38-41e4-b301-07503f94f4cb
immich_microservices     | Error: ffprobe exited with code 1
immich_microservices     | ffprobe version 4.4.1 Copyright (c) 2007-2021 the FFmpeg developers
immich_microservices     |   built with gcc 10.3.1 (Alpine 10.3.1_git20210424) 20210424
immich_microservices     |   configuration: --prefix=/usr --enable-avresample --enable-avfilter --enable-gnutls --enable-gpl --enable-libass --enable-libmp3lame --enable-libvorbis --enable-libvpx --enable-libxvid --enable-libx264 --enable-libx265 --enable-libtheora --enable-libv4l2 --enable-libdav1d --enable-postproc --enable-pic --enable-pthreads --enable-shared --enable-libxcb --enable-libsrt --enable-libssh --enable-libvidstab --disable-stripping --disable-static --disable-librtmp --enable-vaapi --enable-vdpau --enable-libopus --enable-vulkan --enable-libsoxr --enable-libwebp --enable-libaom --disable-debug
immich_microservices     |   libavutil      56. 70.100 / 56. 70.100
immich_microservices     |   libavcodec     58.134.100 / 58.134.100
immich_microservices     |   libavformat    58. 76.100 / 58. 76.100
immich_microservices     |   libavdevice    58. 13.100 / 58. 13.100
immich_microservices     |   libavfilter     7.110.100 /  7.110.100
immich_microservices     |   libavresample   4.  0.  0 /  4.  0.  0
immich_microservices     |   libswscale      5.  9.100 /  5.  9.100
immich_microservices     |   libswresample   3.  9.100 /  3.  9.100
immich_microservices     |   libpostproc    55.  9.100 / 55.  9.100
immich_microservices     | upload/upload/0efda8c8-3813-4d13-a139-c0f84fc80709/54166fa1-405d-45ef-80c9-d8d2e5c18c0c.mov: No such file or directory
immich_microservices     |
immich_microservices     |     at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22)
immich_microservices     |     at ChildProcess.emit (node:events:527:28)
immich_microservices     |     at Process.ChildProcess._handle.onexit (node:internal/child_process:291:12)
Originally created by @alexlyee on GitHub (Apr 18, 2023). ### The bug Wondering if this is an expected issue? ### The OS that Immich Server is running on Ubuntu ### Version of Immich Server latest ### Version of Immich Mobile App latest ### Platform with the issue - [X] Server - [ ] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML pretty much default ``` ### Your .env content ```Shell pretty much default ``` ### Reproduction steps ```bash 1. turn on immich 2. connect, begin backup ``` ### Additional information ``` immich_microservices | [Nest] 1 - 04/18/2023, 3:29:54 AM ERROR [MediaService] Failed to handle video conversion for asset: 5c43a8cc-5e38-41e4-b301-07503f94f4cb immich_microservices | Error: ffprobe exited with code 1 immich_microservices | ffprobe version 4.4.1 Copyright (c) 2007-2021 the FFmpeg developers immich_microservices | built with gcc 10.3.1 (Alpine 10.3.1_git20210424) 20210424 immich_microservices | configuration: --prefix=/usr --enable-avresample --enable-avfilter --enable-gnutls --enable-gpl --enable-libass --enable-libmp3lame --enable-libvorbis --enable-libvpx --enable-libxvid --enable-libx264 --enable-libx265 --enable-libtheora --enable-libv4l2 --enable-libdav1d --enable-postproc --enable-pic --enable-pthreads --enable-shared --enable-libxcb --enable-libsrt --enable-libssh --enable-libvidstab --disable-stripping --disable-static --disable-librtmp --enable-vaapi --enable-vdpau --enable-libopus --enable-vulkan --enable-libsoxr --enable-libwebp --enable-libaom --disable-debug immich_microservices | libavutil 56. 70.100 / 56. 70.100 immich_microservices | libavcodec 58.134.100 / 58.134.100 immich_microservices | libavformat 58. 76.100 / 58. 76.100 immich_microservices | libavdevice 58. 13.100 / 58. 13.100 immich_microservices | libavfilter 7.110.100 / 7.110.100 immich_microservices | libavresample 4. 0. 0 / 4. 0. 0 immich_microservices | libswscale 5. 9.100 / 5. 9.100 immich_microservices | libswresample 3. 9.100 / 3. 9.100 immich_microservices | libpostproc 55. 9.100 / 55. 9.100 immich_microservices | upload/upload/0efda8c8-3813-4d13-a139-c0f84fc80709/54166fa1-405d-45ef-80c9-d8d2e5c18c0c.mov: No such file or directory immich_microservices | immich_microservices | at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22) immich_microservices | at ChildProcess.emit (node:events:527:28) immich_microservices | at Process.ChildProcess._handle.onexit (node:internal/child_process:291:12) ```
OVERLORD commented 2026-02-04 22:49:46 +03:00
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@bo0tzz commented on GitHub (Apr 18, 2023):

It can't find the file. Have you changed anything about the mounts, or manually played around in the upload folder?

@bo0tzz commented on GitHub (Apr 18, 2023): It can't find the file. Have you changed anything about the mounts, or manually played around in the upload folder?
OVERLORD commented 2026-02-04 22:49:56 +03:00
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@alextran1502 commented on GitHub (Apr 18, 2023):

This should be fixed in the upcoming release. This is related to the stale file location when it is moved after metadata extraction is done. #2233

@alextran1502 commented on GitHub (Apr 18, 2023): This should be fixed in the upcoming release. This is related to the stale file location when it is moved after metadata extraction is done. #2233
OVERLORD commented 2026-02-04 22:50:01 +03:00
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@ddshd commented on GitHub (Jul 5, 2023):

[Nest] 1  - 07/05/2023, 3:08:43 AM   ERROR [JobService] Error: ffprobe exited with code 1
ffprobe version 6.0 Copyright (c) 2007-2023 the FFmpeg developers
  built with gcc 12.2.1 (Alpine 12.2.1_git20220924-r10) 20220924
  configuration: --prefix=/usr --disable-librtmp --disable-lzma --disable-static --disable-stripping --enable-avfilter --enable-gnutls --enable-gpl --enable-libaom --enable-libass --enable-libbluray --enable-libdav1d --enable-libdrm --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopenmpt --enable-libopus --enable-libplacebo --enable-libpulse --enable-librist --enable-libsoxr --enable-libsrt --enable-libssh --enable-libtheora --enable-libv4l2 --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxcb --enable-libxml2 --enable-libxvid --enable-libzimg --enable-libzmq --enable-lto --enable-pic --enable-postproc --enable-pthreads --enable-shared --enable-vaapi --enable-vdpau --enable-vulkan --optflags=-O3 --enable-libjxl --enable-libsvtav1 --enable-libvpl
  libavutil      58.  2.100 / 58.  2.100
  libavcodec     60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter     9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample   5.  0.100 /  5.  0.100
  libpostproc    57.  1.100 / 57.  1.100
upload/upload/9fdd6612-60dc-4e0f-af05-bb1f48b6ae5e/f5515de1-f86e-44b3-b649-2800b2694540.mov: No such file or directory

    at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22)
    at ChildProcess.emit (node:events:513:28)
    at ChildProcess._handle.onexit (node:internal/child_process:291:12)

This issue appeared again for me on the latest version... I've checked, the file exists.

@ddshd commented on GitHub (Jul 5, 2023): ``` [Nest] 1 - 07/05/2023, 3:08:43 AM ERROR [JobService] Error: ffprobe exited with code 1 ffprobe version 6.0 Copyright (c) 2007-2023 the FFmpeg developers built with gcc 12.2.1 (Alpine 12.2.1_git20220924-r10) 20220924 configuration: --prefix=/usr --disable-librtmp --disable-lzma --disable-static --disable-stripping --enable-avfilter --enable-gnutls --enable-gpl --enable-libaom --enable-libass --enable-libbluray --enable-libdav1d --enable-libdrm --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopenmpt --enable-libopus --enable-libplacebo --enable-libpulse --enable-librist --enable-libsoxr --enable-libsrt --enable-libssh --enable-libtheora --enable-libv4l2 --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxcb --enable-libxml2 --enable-libxvid --enable-libzimg --enable-libzmq --enable-lto --enable-pic --enable-postproc --enable-pthreads --enable-shared --enable-vaapi --enable-vdpau --enable-vulkan --optflags=-O3 --enable-libjxl --enable-libsvtav1 --enable-libvpl libavutil 58. 2.100 / 58. 2.100 libavcodec 60. 3.100 / 60. 3.100 libavformat 60. 3.100 / 60. 3.100 libavdevice 60. 1.100 / 60. 1.100 libavfilter 9. 3.100 / 9. 3.100 libswscale 7. 1.100 / 7. 1.100 libswresample 5. 0.100 / 5. 0.100 libpostproc 57. 1.100 / 57. 1.100 upload/upload/9fdd6612-60dc-4e0f-af05-bb1f48b6ae5e/f5515de1-f86e-44b3-b649-2800b2694540.mov: No such file or directory at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22) at ChildProcess.emit (node:events:513:28) at ChildProcess._handle.onexit (node:internal/child_process:291:12) ``` This issue appeared again for me on the latest version... I've checked, the file exists.
OVERLORD commented 2026-02-04 22:50:06 +03:00
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@mertalev commented on GitHub (Jul 12, 2023):

[Nest] 1  - 07/05/2023, 3:08:43 AM   ERROR [JobService] Error: ffprobe exited with code 1
ffprobe version 6.0 Copyright (c) 2007-2023 the FFmpeg developers
  built with gcc 12.2.1 (Alpine 12.2.1_git20220924-r10) 20220924
  configuration: --prefix=/usr --disable-librtmp --disable-lzma --disable-static --disable-stripping --enable-avfilter --enable-gnutls --enable-gpl --enable-libaom --enable-libass --enable-libbluray --enable-libdav1d --enable-libdrm --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopenmpt --enable-libopus --enable-libplacebo --enable-libpulse --enable-librist --enable-libsoxr --enable-libsrt --enable-libssh --enable-libtheora --enable-libv4l2 --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxcb --enable-libxml2 --enable-libxvid --enable-libzimg --enable-libzmq --enable-lto --enable-pic --enable-postproc --enable-pthreads --enable-shared --enable-vaapi --enable-vdpau --enable-vulkan --optflags=-O3 --enable-libjxl --enable-libsvtav1 --enable-libvpl
  libavutil      58.  2.100 / 58.  2.100
  libavcodec     60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter     9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample   5.  0.100 /  5.  0.100
  libpostproc    57.  1.100 / 57.  1.100
upload/upload/9fdd6612-60dc-4e0f-af05-bb1f48b6ae5e/f5515de1-f86e-44b3-b649-2800b2694540.mov: No such file or directory

    at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22)
    at ChildProcess.emit (node:events:513:28)
    at ChildProcess._handle.onexit (node:internal/child_process:291:12)

This issue appeared again for me on the latest version... I've checked, the file exists.

I believe this is fixed with #3071, so it should be in the next release.

@mertalev commented on GitHub (Jul 12, 2023): > ``` > [Nest] 1 - 07/05/2023, 3:08:43 AM ERROR [JobService] Error: ffprobe exited with code 1 > ffprobe version 6.0 Copyright (c) 2007-2023 the FFmpeg developers > built with gcc 12.2.1 (Alpine 12.2.1_git20220924-r10) 20220924 > configuration: --prefix=/usr --disable-librtmp --disable-lzma --disable-static --disable-stripping --enable-avfilter --enable-gnutls --enable-gpl --enable-libaom --enable-libass --enable-libbluray --enable-libdav1d --enable-libdrm --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopenmpt --enable-libopus --enable-libplacebo --enable-libpulse --enable-librist --enable-libsoxr --enable-libsrt --enable-libssh --enable-libtheora --enable-libv4l2 --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxcb --enable-libxml2 --enable-libxvid --enable-libzimg --enable-libzmq --enable-lto --enable-pic --enable-postproc --enable-pthreads --enable-shared --enable-vaapi --enable-vdpau --enable-vulkan --optflags=-O3 --enable-libjxl --enable-libsvtav1 --enable-libvpl > libavutil 58. 2.100 / 58. 2.100 > libavcodec 60. 3.100 / 60. 3.100 > libavformat 60. 3.100 / 60. 3.100 > libavdevice 60. 1.100 / 60. 1.100 > libavfilter 9. 3.100 / 9. 3.100 > libswscale 7. 1.100 / 7. 1.100 > libswresample 5. 0.100 / 5. 0.100 > libpostproc 57. 1.100 / 57. 1.100 > upload/upload/9fdd6612-60dc-4e0f-af05-bb1f48b6ae5e/f5515de1-f86e-44b3-b649-2800b2694540.mov: No such file or directory > > at ChildProcess.<anonymous> (/usr/src/app/node_modules/fluent-ffmpeg/lib/ffprobe.js:233:22) > at ChildProcess.emit (node:events:513:28) > at ChildProcess._handle.onexit (node:internal/child_process:291:12) > ``` > > This issue appeared again for me on the latest version... I've checked, the file exists. I believe this is fixed with #3071, so it should be in the next release.
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Reference: immich-app/immich#818
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