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Fresh install of Immich Server on an empty NAS and Immich Mobile App on Android does not transfer all photos from phone to NAS #8048

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opened 2026-02-05 13:29:45 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 13:29:45 +03:00
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Originally created by @Jinjinov on GitHub (Dec 13, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

Fresh install of Immich Server on an empty NAS and Immich Mobile App on Android does not transfer all photos from phone to NAS.

Around 1000 out of around 6000 photos are transferred, then the upload stops no matter what I do:

  • force kill and restart the app
  • turn backup off and on again
  • delete the SQLite database

The OS that Immich Server is running on

Synology DS224+

Version of Immich Server

v2.3.1

Version of Immich Mobile App

2.3.0 build.3027

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

Samsung A52s 5G

Your docker-compose.yml content

#
# WARNING: To install Immich, follow our guide: https://docs.immich.app/install/docker-compose
#
# Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://docs.immich.app/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8@sha256:81db6d39e1bba3b3ff32bd3a1b19a6d69690f94a3954ec131277b9a26b95b3aa
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:bcf63357191b76a916ae5eb93464d65c07511da41e3bf7a8416db519b40b1c23
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://docs.immich.app/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=SI

# The Immich version to use. You can pin this to a specific version like "v2.1.0"
IMMICH_VERSION=v2

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

  1. Install Immich on new, empty Synology DS224+
  2. Install Immich on Samsung A52s 5G
  3. Log in to Immich on phone
  4. Select to back up Camera
  5. Backup stuck at 1248 remote assets out of 6224 local assets
  6. Nothing helps:
    • force kill and restart the app
    • turn backup off and on again
    • delete the SQLite database

Relevant log output

Additional information

No response

Originally created by @Jinjinov on GitHub (Dec 13, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug Fresh install of Immich Server on an empty NAS and Immich Mobile App on Android does not transfer all photos from phone to NAS. Around 1000 out of around 6000 photos are transferred, then the upload stops no matter what I do: - force kill and restart the app - turn backup off and on again - delete the SQLite database ### The OS that Immich Server is running on Synology DS224+ ### Version of Immich Server v2.3.1 ### Version of Immich Mobile App 2.3.0 build.3027 ### Platform with the issue - [x] Server - [ ] Web - [x] Mobile ### Device make and model Samsung A52s 5G ### Your docker-compose.yml content ```YAML # # WARNING: To install Immich, follow our guide: https://docs.immich.app/install/docker-compose # # Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/data - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://docs.immich.app/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/valkey/valkey:8@sha256:81db6d39e1bba3b3ff32bd3a1b19a6d69690f94a3954ec131277b9a26b95b3aa healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:bcf63357191b76a916ae5eb93464d65c07511da41e3bf7a8416db519b40b1c23 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs DB_STORAGE_TYPE: 'HDD' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data shm_size: 128mb restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://docs.immich.app/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=./library # The location where your database files are stored. Network shares are not supported for the database DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=SI # The Immich version to use. You can pin this to a specific version like "v2.1.0" IMMICH_VERSION=v2 # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=postgres # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1. Install Immich on new, empty Synology DS224+ 2. Install Immich on Samsung A52s 5G 3. Log in to Immich on phone 4. Select to back up Camera 5. Backup stuck at 1248 remote assets out of 6224 local assets 6. Nothing helps: - force kill and restart the app - turn backup off and on again - delete the SQLite database ### Relevant log output ```shell ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 13:29:47 +03:00
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@alextran1502 commented on GitHub (Dec 13, 2025):

Can you check the server logs?

@alextran1502 commented on GitHub (Dec 13, 2025): Can you check the server logs?
OVERLORD commented 2026-02-05 13:29:48 +03:00
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@Jinjinov commented on GitHub (Dec 13, 2025):

This is from a completely new, empty Synology DS224+

No other files were uploaded before installing Immich Server

immich_server.csv
immich_postgres.csv
immich_machine_learning.csv
immich_redis.csv

@Jinjinov commented on GitHub (Dec 13, 2025): This is from a completely new, empty Synology DS224+ No other files were uploaded before installing Immich Server [immich_server.csv](https://github.com/user-attachments/files/24143389/immich_server.csv) [immich_postgres.csv](https://github.com/user-attachments/files/24143386/immich_postgres.csv) [immich_machine_learning.csv](https://github.com/user-attachments/files/24143387/immich_machine_learning.csv) [immich_redis.csv](https://github.com/user-attachments/files/24143388/immich_redis.csv)
OVERLORD commented 2026-02-05 13:29:49 +03:00
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@darren-harton commented on GitHub (Dec 28, 2025):

If it helps, I had a similar issue where the mobile app was unresponsive while my Synology device was ingesting new images. I think it was running out of memory and ended up disabling the machine learning container to make it responsive again. I also set all of the batch sizes to one.

@darren-harton commented on GitHub (Dec 28, 2025): If it helps, I had a similar issue where the mobile app was unresponsive while my Synology device was ingesting new images. I think it was running out of memory and ended up disabling the machine learning container to make it responsive again. I also set all of the batch sizes to one.
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Reference: immich-app/immich#8048
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