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Immich app says 0 files are backed up #7682

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opened 2026-02-05 13:13:39 +03:00 by OVERLORD · 10 comments
OVERLORD commented 2026-02-05 13:13:39 +03:00
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Originally created by @binnichtaktiv on GitHub (Oct 31, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

After I updated to 2.2.0 the immich app on iOS says that 0 files are backed up even tho all except a few were uploaded recently. It’s a bug with the immich (iOS) app because when I go to the website on the same phone or on my pc it shows all the photos and videos I uploaded.

They are uploaded but doesn’t show as uploaded in the app for some reason.

All images have the cloud icon with a line trough it so the app really thinks it’s not uploaded. (What I’m trying to say is that it’s not just in the backup view)

App:

Image

Image

Website:

Image

The OS that Immich Server is running on

Linux Mint 22.2 x86_64

Version of Immich Server

2.2.1

Version of Immich Mobile App

2.2.0

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

iPhone 15 Pro iOS 26.0.1

Your docker-compose.yml content

Not modified. Directly from immich docs

Your .env content

Not modified. Directly from immich docs

Reproduction steps

  1. Update app to latest version
  2. open it and let it sync
  3. go to backup at the top right
  4. it will show 0 backed up items

Relevant log output

Additional information

No response

Originally created by @binnichtaktiv on GitHub (Oct 31, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug After I updated to 2.2.0 the immich app on iOS says that 0 files are backed up even tho all except a few were uploaded recently. It’s a bug with the immich (iOS) app because when I go to the website on the same phone or on my pc it shows all the photos and videos I uploaded. They are uploaded but doesn’t show as uploaded in the app for some reason. All images have the cloud icon with a line trough it so the app really thinks it’s not uploaded. (What I’m trying to say is that it’s not just in the backup view) App: ![Image](https://github.com/user-attachments/assets/9087b5bf-f005-4648-ac6b-461c76fc2c54) <img width="590" height="1278" alt="Image" src="https://github.com/user-attachments/assets/a9e33751-747d-4ffd-bd51-26a9d2bd5bc1" /> Website: <img width="590" height="1278" alt="Image" src="https://github.com/user-attachments/assets/f6387242-7343-4160-ae6e-6391950e1ebd" /> ### The OS that Immich Server is running on Linux Mint 22.2 x86_64 ### Version of Immich Server 2.2.1 ### Version of Immich Mobile App 2.2.0 ### Platform with the issue - [ ] Server - [ ] Web - [x] Mobile ### Device make and model iPhone 15 Pro iOS 26.0.1 ### Your docker-compose.yml content ```YAML Not modified. Directly from immich docs ``` ### Your .env content ```Shell Not modified. Directly from immich docs ``` ### Reproduction steps 1. Update app to latest version 2. open it and let it sync 3. go to backup at the top right 4. it will show 0 backed up items ### Relevant log output ```shell ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 13:13:41 +03:00
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@alextran1502 commented on GitHub (Oct 31, 2025):

Can you post the mobile app logs?

@alextran1502 commented on GitHub (Oct 31, 2025): Can you post the mobile app logs?
OVERLORD commented 2026-02-05 13:13:41 +03:00
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@binnichtaktiv commented on GitHub (Oct 31, 2025):

Can you post the mobile app logs?

Sure my bad. Btw I disabled auto backup. I always select the images I want to upload because I don’t want to upload random screenshots I only need for a day. I don’t think its relevant but just wanted to add this info

Immich_log_2025-10-31T20:02:37.909335.log

@binnichtaktiv commented on GitHub (Oct 31, 2025): > Can you post the mobile app logs? Sure my bad. Btw I disabled auto backup. I always select the images I want to upload because I don’t want to upload random screenshots I only need for a day. I don’t think its relevant but just wanted to add this info [Immich_log_2025-10-31T20:02:37.909335.log](https://github.com/user-attachments/files/23268391/Immich_log_2025-10-31T20.02.37.909335.log)
OVERLORD commented 2026-02-05 13:13:43 +03:00
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@alexaecho commented on GitHub (Oct 31, 2025):

I had the exact same issue. After logging out on the mobile app and logging in again everything went back to normal...

@alexaecho commented on GitHub (Oct 31, 2025): I had the exact same issue. After logging out on the mobile app and logging in again everything went back to normal...
OVERLORD commented 2026-02-05 13:13:44 +03:00
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@alextran1502 commented on GitHub (Oct 31, 2025):

Can you please help posting the screenshot of Settings > Sync Status page?

@alextran1502 commented on GitHub (Oct 31, 2025): Can you please help posting the screenshot of Settings > Sync Status page?
OVERLORD commented 2026-02-05 13:13:44 +03:00
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@binnichtaktiv commented on GitHub (Oct 31, 2025):

Can you please help posting the screenshot of Settings > Sync Status page?

Image
@binnichtaktiv commented on GitHub (Oct 31, 2025): > Can you please help posting the screenshot of Settings > Sync Status page? <img width="590" height="1278" alt="Image" src="https://github.com/user-attachments/assets/c1e3db6f-7d36-42d5-9c08-44ee226ae789" />
OVERLORD commented 2026-02-05 13:13:45 +03:00
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@alextran1502 commented on GitHub (Oct 31, 2025):

Thanks, can you help log out and log back in, see if it works, then share the log with me again?

@alextran1502 commented on GitHub (Oct 31, 2025): Thanks, can you help log out and log back in, see if it works, then share the log with me again?
OVERLORD commented 2026-02-05 13:13:46 +03:00
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@binnichtaktiv commented on GitHub (Oct 31, 2025):

Nice it worked. Just wondering what can cause this behavior

Image

Immich_log_2025-10-31T20:34:44.026667.log

@binnichtaktiv commented on GitHub (Oct 31, 2025): Nice it worked. Just wondering what can cause this behavior <img width="590" height="1278" alt="Image" src="https://github.com/user-attachments/assets/158f62b2-134f-4436-a913-42cef26f945f" /> [Immich_log_2025-10-31T20:34:44.026667.log](https://github.com/user-attachments/files/23268760/Immich_log_2025-10-31T20.34.44.026667.log)
OVERLORD commented 2026-02-05 13:13:47 +03:00
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@alextran1502 commented on GitHub (Oct 31, 2025):

I am not sure, from the logs, there is an entry that looks like the app cannot communicate with the server to get the data from the server

Error in runInIsolateGentle  for remote-sync | ClientException with SocketException: Connection refused (OS Error: Connection refused, errno = 61), address = 192.168.178.72, port = 60438, uri=http://192.168.178.72:2283/api/sync/stream |
#0      IOClient.send (package:http/src/io_client.dart:227)
@alextran1502 commented on GitHub (Oct 31, 2025): I am not sure, from the logs, there is an entry that looks like the app cannot communicate with the server to get the data from the server ``` Error in runInIsolateGentle for remote-sync | ClientException with SocketException: Connection refused (OS Error: Connection refused, errno = 61), address = 192.168.178.72, port = 60438, uri=http://192.168.178.72:2283/api/sync/stream | #0 IOClient.send (package:http/src/io_client.dart:227) ```
OVERLORD commented 2026-02-05 13:13:47 +03:00
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@alextran1502 commented on GitHub (Oct 31, 2025):

let's track more info in #23414

@alextran1502 commented on GitHub (Oct 31, 2025): let's track more info in #23414
OVERLORD commented 2026-02-05 13:13:48 +03:00
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@binnichtaktiv commented on GitHub (Oct 31, 2025):

Thank you for your fast help

@binnichtaktiv commented on GitHub (Oct 31, 2025): Thank you for your fast help
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Reference: immich-app/immich#7682
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