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Preview banner does no show up correctly on Album page if load original image was enabled #7415

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opened 2026-02-05 13:01:32 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-05 13:01:32 +03:00
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Originally created by @kao-byte on GitHub (Oct 3, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

  • Set up a album full of videos (The bug only show up if all assets are videos in the album)

In settings -> Asset Viewer

Loading preview image Loading original image Result(Reopening the app is needed after changing settings)
Disable Disable No issues observed
Enable Disable No issues observed
Disable Enable The error thumbnail appears 99 % of the time, showing correctly for less than 1 second before the error is displayed
Enable Enable About  95 % of the time the thumbnail shows an error, only a few thumbnails display correctly, and the majority appear correctly for roughly one second before the error appears

I’ve tested this issue extensively; the bug can appear on any iOS or iPadOS version and on any device model.

Image

The OS that Immich Server is running on

Ubuntu

Version of Immich Server

v2.0.0

Version of Immich Mobile App

v2.0.0

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

No response

Your docker-compose.yml content

.

Your .env content

.

Reproduction steps

  1. Set up a album full of videos
  2. Edit options in settings -> Asset Viewer
  3. Reopening the app is needed after changing settings in order to see the effect

Relevant log output

Additional information

No response

Originally created by @kao-byte on GitHub (Oct 3, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug - Set up a album full of videos **(The bug only show up if all assets are videos in the album)** In settings -> Asset Viewer | Loading preview image | Loading original image | Result(Reopening the app is needed after changing settings) | |----------|----------|----------| | Disable | Disable | No issues observed | | Enable | Disable | No issues observed | | Disable | Enable | The error thumbnail appears 99 % of the time, showing correctly for less than 1 second before the error is displayed | | Enable | Enable | About  95 % of the time the thumbnail shows an error, only a few thumbnails display correctly, and the majority appear correctly for roughly one second before the error appears | I’ve tested this issue extensively; the bug can appear on any iOS or iPadOS version and on any device model. <img width="190" height="778" alt="Image" src="https://github.com/user-attachments/assets/ecda9099-5430-4701-99f4-f9151d105c79" /> ### The OS that Immich Server is running on Ubuntu ### Version of Immich Server v2.0.0 ### Version of Immich Mobile App v2.0.0 ### Platform with the issue - [ ] Server - [ ] Web - [x] Mobile ### Device make and model _No response_ ### Your docker-compose.yml content ```YAML . ``` ### Your .env content ```Shell . ``` ### Reproduction steps 1. Set up a album full of videos 2. Edit options in settings -> Asset Viewer 3. Reopening the app is needed after changing settings in order to see the effect ### Relevant log output ```shell ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-05 13:01:32 +03:00
OVERLORD commented 2026-02-05 13:01:33 +03:00
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@bo0tzz commented on GitHub (Oct 3, 2025):

Didn't you already open #22567 about this yesterday?

@bo0tzz commented on GitHub (Oct 3, 2025): Didn't you already open #22567 about this yesterday?
OVERLORD commented 2026-02-05 13:01:34 +03:00
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@kao-byte commented on GitHub (Oct 3, 2025):

@bo0tzz That issue was closed, the description is not very accurate, reinstalling mobile app does not help if load original image option was enabled

@kao-byte commented on GitHub (Oct 3, 2025): @bo0tzz That issue was closed, the description is not very accurate, reinstalling mobile app does not help if load original image option was enabled
OVERLORD commented 2026-02-05 13:01:34 +03:00
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@YarosMallorca commented on GitHub (Dec 8, 2025):

@kao-byte Can you confirm if this is solved in new versions of the app?
I cannot reproduce with latest

@YarosMallorca commented on GitHub (Dec 8, 2025): @kao-byte Can you confirm if this is solved in new versions of the app? I cannot reproduce with latest
OVERLORD commented 2026-02-05 13:01:35 +03:00
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@kao-byte commented on GitHub (Dec 8, 2025):

@kao-byte Can you confirm if this is solved in new versions of the app? I cannot reproduce with latest

I’m not sure which version of the app you’re using but I’m using the latest version from the App Store and I’m still experiencing this issue.

@kao-byte commented on GitHub (Dec 8, 2025): > [@kao-byte](https://github.com/kao-byte) Can you confirm if this is solved in new versions of the app? I cannot reproduce with latest I’m not sure which version of the app you’re using but I’m using the latest version from the App Store and I’m still experiencing this issue.
OVERLORD commented 2026-02-05 13:01:35 +03:00
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@kao-byte commented on GitHub (Dec 8, 2025):

@kao-byte Can you confirm if this is solved in new versions of the app? I cannot reproduce with latest

Can you try reopening the app, I found sometimes this issue do not appear at first, but then appear after you reopen the app.

@kao-byte commented on GitHub (Dec 8, 2025): > [@kao-byte](https://github.com/kao-byte) Can you confirm if this is solved in new versions of the app? I cannot reproduce with latest Can you try reopening the app, I found sometimes this issue do not appear at first, but then appear after you reopen the app.
OVERLORD commented 2026-02-05 13:01:36 +03:00
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@meesfrensel commented on GitHub (Dec 19, 2025):

(on Android) I can't exactly reproduce this, but something similar, I tried:

  1. enable loading preview, enable loading originals
  2. disable loading preview, enable loading originals
  3. disable loading preview, disable loading originals. Only in this case, I was able to get the error thumbnail, but only if it tried to load one of the two video thumbnails in the album. The thumbnail of the second video loads fine...

then, switching to enable loading originals, I could 'reproduce' the issue. When I then switched on loading previews again, the app loads and maybe somehow caches the thumbnail, as then switching it off again, doesn't result in the error anymore.

@meesfrensel commented on GitHub (Dec 19, 2025): (on Android) I can't exactly reproduce this, but something similar, I tried: 1. enable loading preview, enable loading originals 2. disable loading preview, enable loading originals 3. disable loading preview, disable loading originals. Only in this case, I was able to get the error thumbnail, but only if it tried to load one of the two video thumbnails in the album. The thumbnail of the second video loads fine... then, switching to enable loading originals, I could 'reproduce' the issue. When I then switched on loading previews again, the app loads and maybe somehow caches the thumbnail, as then switching it off again, doesn't result in the error anymore.
OVERLORD commented 2026-02-05 13:01:37 +03:00
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@kao-byte commented on GitHub (Dec 19, 2025):

Reopening the app is needed after changing settings in order to see the effect

In the latest version on iOS, I found

Loading preview Loading originals Result
Disable Disable No issues observed
Enable Disable No issues observed
Disable Enable The error thumbnail appears 99 % of the time, showing correctly for less than 1 second before the error is displayed
Enable Enable About  95 % of the time the thumbnail shows an error, only a few thumbnails display correctly, and the majority appear correctly for roughly one second before the error appears
@kao-byte commented on GitHub (Dec 19, 2025): **Reopening the app is needed after changing settings in order to see the effect** In the latest version on iOS, I found | Loading preview | Loading originals | Result | |----------|----------|----------| | Disable | Disable | No issues observed | | Enable | Disable | No issues observed | | Disable | Enable | The error thumbnail appears 99 % of the time, showing correctly for less than 1 second before the error is displayed | | Enable | Enable | About  95 % of the time the thumbnail shows an error, only a few thumbnails display correctly, and the majority appear correctly for roughly one second before the error appears |
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Reference: immich-app/immich#7415
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