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Code Issues 783 Packages Projects Releases 12 Wiki Activity

Iphone App Backup always stalls at 2337 assets remaining #6972

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opened 2026-02-05 12:41:21 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-05 12:41:21 +03:00
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Originally created by @sovereignalmida on GitHub (Aug 25, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

I am connected to my lAN via Ethernet and trying to back up my iPhone. It backs up fine until it hits 2337 items remaining and then it freezes. every time same number. Hit cancel start back up file hits 100% AND freexe.

The OS that Immich Server is running on

Ubuntu 24.04 LTS

Version of Immich Server

v1.138.1

Version of Immich Mobile App

v1.139.2 build .216

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

Iphone 12 Pro Max

Your docker-compose.yml content

IMMICH SNIPPET:

  immich-server:
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    container_name: CASA_IMMICH_SERVER
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /urphotos:/URPhotos
      - /immichPhotos/f1/chris:/immichPhotos/f1/chris
      - /immichPhotos/f2/deedee:/immichPhotos/f2/deedee
      - /immichPhotos/f3/micah:/immichPhotos/f3/micah
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    #restart: always
    healthcheck:
      disable: false
    networks:
      - casaproxy
    labels:
      - homepage.group=Media Players
      - homepage.name=Immich
      - homepage.icon=immich.png
      - homepage.href=https://immich.casaalmida.com 
      - homepage.description=Photo Library Manager
      - homepage.widget.type=immich
      - homepage.widget.url=http://192.168.1.94:2283
      - homepage.widget.key=REDACTED
      - homepage.widget.version=2
      - traefik.enable=true
      - traefik.http.routers.immich.rule=Host(`immich.REDACTED.com`)
      - traefik.http.routers.immich.entrypoints=websecure
      - traefik.http.routers.immich.tls=true

  immich-machine-learning:
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    container_name: CASA_IMMICH_MACHINE_LEARNING
    volumes:
      - immich_model-cache:/cache
    env_file:
      - .env
    #restart: always
    healthcheck:
      disable: false
    networks:
      - casaproxy

  redis:
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    container_name: CASA_IMMICH_REDIS
    healthcheck:
      test: redis-cli ping || exit 1
    #restart: always
    networks:
      - casaproxy

  database:
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    container_name: CASA_IMMICH_POSTGRES
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
     # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      DB_STORAGE_TYPE: 'HDD'      
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
 
    #restart: always
    networks:
      - casaproxy

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/casamedia/photos/uploads
# The location where your database files are stored
DB_DATA_LOCATION=/home/casaroot/apps/mediaserver/immdock/postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Europe/Lisbon

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=REDACTED

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

#immich powertoys
IMMICH_API_KEY= REDACTED
IMMICH_URL = "http://192.168.1.94:2283" # Your immich instace ip address and port
EXTERNAL_IMMICH_URL = "https://immich.casaalmida.com" # External address of immich
DB_HOST= "database"
DB_PORT= "5432"

Reproduction steps

...

Relevant log output

Additional information

No response

Originally created by @sovereignalmida on GitHub (Aug 25, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug I am connected to my lAN via Ethernet and trying to back up my iPhone. It backs up fine until it hits 2337 items remaining and then it freezes. every time same number. Hit cancel start back up file hits 100% AND freexe. ### The OS that Immich Server is running on Ubuntu 24.04 LTS ### Version of Immich Server v1.138.1 ### Version of Immich Mobile App v1.139.2 build .216 ### Platform with the issue - [ ] Server - [ ] Web - [x] Mobile ### Device make and model Iphone 12 Pro Max ### Your docker-compose.yml content ```YAML IMMICH SNIPPET: immich-server: image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} container_name: CASA_IMMICH_SERVER volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /urphotos:/URPhotos - /immichPhotos/f1/chris:/immichPhotos/f1/chris - /immichPhotos/f2/deedee:/immichPhotos/f2/deedee - /immichPhotos/f3/micah:/immichPhotos/f3/micah - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database #restart: always healthcheck: disable: false networks: - casaproxy labels: - homepage.group=Media Players - homepage.name=Immich - homepage.icon=immich.png - homepage.href=https://immich.casaalmida.com - homepage.description=Photo Library Manager - homepage.widget.type=immich - homepage.widget.url=http://192.168.1.94:2283 - homepage.widget.key=REDACTED - homepage.widget.version=2 - traefik.enable=true - traefik.http.routers.immich.rule=Host(`immich.REDACTED.com`) - traefik.http.routers.immich.entrypoints=websecure - traefik.http.routers.immich.tls=true immich-machine-learning: image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} container_name: CASA_IMMICH_MACHINE_LEARNING volumes: - immich_model-cache:/cache env_file: - .env #restart: always healthcheck: disable: false networks: - casaproxy redis: image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8 container_name: CASA_IMMICH_REDIS healthcheck: test: redis-cli ping || exit 1 #restart: always networks: - casaproxy database: image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0 container_name: CASA_IMMICH_POSTGRES environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs DB_STORAGE_TYPE: 'HDD' volumes: - ${DB_DATA_LOCATION}:/var/lib/postgresql/data #restart: always networks: - casaproxy ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/casamedia/photos/uploads # The location where your database files are stored DB_DATA_LOCATION=/home/casaroot/apps/mediaserver/immdock/postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=Europe/Lisbon # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=REDACTED # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich #immich powertoys IMMICH_API_KEY= REDACTED IMMICH_URL = "http://192.168.1.94:2283" # Your immich instace ip address and port EXTERNAL_IMMICH_URL = "https://immich.casaalmida.com" # External address of immich DB_HOST= "database" DB_PORT= "5432" ``` ### Reproduction steps 1. 2. 3. ... ### Relevant log output ```shell ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 12:41:24 +03:00
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@alextran1502 commented on GitHub (Aug 25, 2025):

Can you please switch to the beta timeline and run the upload?

@alextran1502 commented on GitHub (Aug 25, 2025): Can you please switch to the beta timeline and run the upload?
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Reference: immich-app/immich#6972
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