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Code Issues 783 Packages Projects Releases 22 Wiki Activity

Web - Large downloads of album hang on IOS, Chrome and Safari #6876

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opened 2026-02-05 12:36:19 +03:00 by OVERLORD · 2 comments
OVERLORD commented 2026-02-05 12:36:19 +03:00
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Originally created by @bbrospo on GitHub (Aug 17, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

When downloading an entire album via WEB ~1GB (211 items) on IOS (both Chrome and Safari, remote and LAN), the download bar will go partially, like ~30%, then stop. Then never resume. v1.138.0 and 1.137 both have this issue. Android does not have this problem on the same networks, LAN and remote. I'm not sure what's stopping the download. This happens on multiple iPhones of different ages. Multiple Android phones have no issues.

The OS that Immich Server is running on

Docker on Synology

Version of Immich Server

v1.138.0

Version of Immich Mobile App

N/A - Using Web

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: To install Immich, follow our guide: https://immich.app/docs/install/docker-compose
#
# Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:facc1d2c3462975c34e10fccb167bfa92b0e0dbd992fc282c29a61c3243afb11
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      # DB_STORAGE_TYPE: 'HDD'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/volume1/immich_ul/

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=America/Los_Angeles

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=v1.138.0

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

  1. Create Album on Web, with ~1GB of pictures
  2. Download that full album via Web on iPhone.
  3. Mine hangs every time
    ...

Relevant log output

Additional information

No response

Originally created by @bbrospo on GitHub (Aug 17, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug When downloading an entire album via WEB ~1GB (211 items) on IOS (both Chrome and Safari, remote and LAN), the download bar will go partially, like ~30%, then stop. Then never resume. v1.138.0 and 1.137 both have this issue. Android does not have this problem on the same networks, LAN and remote. I'm not sure what's stopping the download. This happens on multiple iPhones of different ages. Multiple Android phones have no issues. ### The OS that Immich Server is running on Docker on Synology ### Version of Immich Server v1.138.0 ### Version of Immich Mobile App N/A - Using Web ### Platform with the issue - [ ] Server - [x] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: To install Immich, follow our guide: https://immich.app/docs/install/docker-compose # # Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/data - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, rocm, openvino, rknn] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, rocm, openvino, openvino-wsl, rknn] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/valkey/valkey:8-bookworm@sha256:facc1d2c3462975c34e10fccb167bfa92b0e0dbd992fc282c29a61c3243afb11 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs # DB_STORAGE_TYPE: 'HDD' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data shm_size: 128mb restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/volume1/immich_ul/ # The location where your database files are stored. Network shares are not supported for the database DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=America/Los_Angeles # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=v1.138.0 # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD= # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1. Create Album on Web, with ~1GB of pictures 2. Download that full album via Web on iPhone. 3. Mine hangs every time ... ### Relevant log output ```shell ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 12:36:21 +03:00
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@aneeshsoni commented on GitHub (Dec 28, 2025):

Not sure if this has been resolved but this I'm still encountering this issue when trying to download the entire album via Web (safari) on an iOS device. The album I have is 70 images (~850 MB) and it fails to download in entirety every single time. This makes immich effectively unusable for sharing images if your friends/family primarily use iOS devices.

@aneeshsoni commented on GitHub (Dec 28, 2025): Not sure if this has been resolved but this I'm still encountering this issue when trying to download the entire album via Web (safari) on an iOS device. The album I have is 70 images (~850 MB) and it fails to download in entirety every single time. This makes immich effectively unusable for sharing images if your friends/family primarily use iOS devices.
OVERLORD commented 2026-02-05 12:36:23 +03:00
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@StrausFuenf commented on GitHub (Dec 29, 2025):

Not sure if this has been resolved but this I'm still encountering this issue when trying to download the entire album via Web (safari) on an iOS device. The album I have is 70 images (~850 MB) and it fails to download in entirety every single time. This makes immich effectively unusable for sharing images if your friends/family primarily use iOS devices.

Im using Immich Public Proxy as a workaround right now. But thats only a workaround and you need to let Safari open while it downloads.

@StrausFuenf commented on GitHub (Dec 29, 2025): > Not sure if this has been resolved but this I'm still encountering this issue when trying to download the entire album via Web (safari) on an iOS device. The album I have is 70 images (~850 MB) and it fails to download in entirety every single time. This makes immich effectively unusable for sharing images if your friends/family primarily use iOS devices. Im using Immich Public Proxy as a workaround right now. But thats only a workaround and you need to let Safari open while it downloads.
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Reference: immich-app/immich#6876
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