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[BUG] Missing thumbnails (even jobs has run multiple times) #665

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opened 2026-02-04 21:46:28 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-04 21:46:28 +03:00
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Originally created by @MichaelBui on GitHub (Feb 6, 2023).

I've just bulk-uploaded my photos via the CLI but I don't see them on the clients (web, mobile) even though the files are created on the server side

Describe the bug
After doing some checks, I realized that there are no thumbnails for those files even though I've tried to run the GENERATE THUMBNAILS job multiple times (wait until it is completed). Only those 6 files that have thumbnails can appear in the client UI:
image

Not sure what was missing and caused that issue, is there any cli or logs to debug?

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Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.

  • I have read thoroughly the README setup and installation instructions.
  • I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
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  3. Scroll down to '....'
  4. See error

Expected behavior
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System

  • Phone OS [iOS, Android]: <version>
  • Server Version: 1.42.0
  • Mobile App Version: <version>

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Originally created by @MichaelBui on GitHub (Feb 6, 2023). <!-- Note: Please search to see if an issue already exists for the bug you encountered. --> I've just bulk-uploaded my photos via the CLI but I don't see them on the clients (web, mobile) even though the files are created on the server side **Describe the bug** After doing some checks, I realized that there are no thumbnails for those files even though I've tried to run the `GENERATE THUMBNAILS` job multiple times (wait until it is completed). Only those 6 files that have thumbnails can appear in the client UI: <img width="1345" alt="image" src="https://user-images.githubusercontent.com/1146708/216889752-6a9371e6-a732-4e81-89f6-1b18df93d6f4.png"> Not sure what was missing and caused that issue, is there any cli or logs to debug? **Task List** *Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.* - [x] I have read thoroughly the README setup and installation instructions. - [ ] I have included my `docker-compose` file. - [ ] I have included my redacted `.env` file. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Go to '...' 2. Click on '....' 3. Scroll down to '....' 4. See error **Expected behavior** A clear and concise description of what you expected to happen. **Screenshots** If applicable, add screenshots to help explain your problem. **System** - Phone OS [iOS, Android]: `<version>` - Server Version: `1.42.0` - Mobile App Version: `<version>` **Additional context** Add any other context about the problem here.
OVERLORD commented 2026-02-04 21:46:36 +03:00
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@alextran1502 commented on GitHub (Feb 6, 2023):

I believe those are the LivePhoto motion part, please confirm those files have column isVisible as false.

I see that they are jpeg, can you please check the microservice and server log to see if there is any error.

@alextran1502 commented on GitHub (Feb 6, 2023): ~I believe those are the LivePhoto motion part, please confirm those files have column `isVisible` as `false`.~ I see that they are jpeg, can you please check the microservice and server log to see if there is any error.
OVERLORD commented 2026-02-04 21:46:38 +03:00
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@MichaelBui commented on GitHub (Feb 6, 2023):

All files are Visible:
image

Upload happened at 12:16pm (SGT):
image

Logs from the pod around that time (seems not related to the uploaded files, the ones in 2014/03-10 are from previous run):
image

In the pod, /var/logs/ is empty. Not sure where else I can check...

@MichaelBui commented on GitHub (Feb 6, 2023): All files are Visible: <img width="1372" alt="image" src="https://user-images.githubusercontent.com/1146708/216891095-f3c74998-840d-435c-9c9f-f22410b17f48.png"> Upload happened at 12:16pm (SGT): ![image](https://user-images.githubusercontent.com/1146708/216891738-8ead153c-d57c-4a5e-93cc-79deec076eb5.png) Logs from the pod around that time (seems not related to the uploaded files, the ones in `2014/03-10` are from previous run): <img width="720" alt="image" src="https://user-images.githubusercontent.com/1146708/216892002-9f10e2ce-dfd7-4277-86c6-3f85337d7224.png"> In the pod, `/var/logs/` is empty. Not sure where else I can check...
OVERLORD commented 2026-02-04 21:46:43 +03:00
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@alextran1502 commented on GitHub (Feb 6, 2023):

Can you check the log of microservice container? it handles thumbnail generation

@alextran1502 commented on GitHub (Feb 6, 2023): Can you check the log of `microservice` container? it handles thumbnail generation
OVERLORD commented 2026-02-04 21:46:53 +03:00
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@MichaelBui commented on GitHub (Feb 6, 2023):

It has this error message at the upload time & repeated every time with the job: Error: Input file is missing
image

@MichaelBui commented on GitHub (Feb 6, 2023): It has this error message at the upload time & repeated every time with the job: `Error: Input file is missing` <img width="1440" alt="image" src="https://user-images.githubusercontent.com/1146708/216894419-e074013a-757b-452a-833f-303d0ac1bb3c.png">
OVERLORD commented 2026-02-04 21:46:56 +03:00
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@alextran1502 commented on GitHub (Feb 6, 2023):

Hmm interesting, I suspect the mount has a problem. What happens if you drop that file to upload from the web?

@alextran1502 commented on GitHub (Feb 6, 2023): Hmm interesting, I suspect the mount has a problem. What happens if you drop that file to upload from the web?
OVERLORD commented 2026-02-04 21:46:57 +03:00
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@MichaelBui commented on GitHub (Feb 6, 2023):

@alextran1502 you’re right! I’ve just found out that for some reason the Helm chart for TrueNAS (TrueCharts) support additional host mount only for the main container (immich), not microservices so it can’t access the original files to generate the thumbnails. After I re-organize the structure with no additional mount, the thumbnail generator job has run fine & I can see the photos on the client UI.
However, should the UI should the assets with blank thumbnails instead of not showing the assets at all?

@MichaelBui commented on GitHub (Feb 6, 2023): @alextran1502 you’re right! I’ve just found out that for some reason the Helm chart for TrueNAS (TrueCharts) support additional host mount only for the main container (`immich`), not `microservices` so it can’t access the original files to generate the thumbnails. After I re-organize the structure with no additional mount, the thumbnail generator job has run fine & I can see the photos on the client UI. However, should the UI should the assets with blank thumbnails instead of not showing the assets at all?
OVERLORD commented 2026-02-04 21:47:06 +03:00
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@alextran1502 commented on GitHub (Feb 6, 2023):

Not showing at all would probably better user experience imo 😀

@alextran1502 commented on GitHub (Feb 6, 2023): Not showing at all would probably better user experience imo 😀
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Reference: immich-app/immich#665
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