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Code Issues 11 Packages Projects Releases 10 Wiki Activity

[BUG] Uploaded assets do not show in web, android, or data folder #624

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opened 2026-02-04 21:32:50 +03:00 by OVERLORD · 5 comments
OVERLORD commented 2026-02-04 21:32:50 +03:00
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Originally created by @aleyoscar on GitHub (Jan 28, 2023).

Describe the bug
After a fresh install of immich I am unable to upload some assets. It looks like everything uploads fine but the asset never shows either in the web interface, on android, or even in my data folder. Logs do not show any errors except missing 'error' handler on this Redis client for immich_server and immich_microservices. Some images do upload ok.

Task List

Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.

  • I have read thoroughly the README setup and installation instructions.
  • I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. Go to web interface at https://immich.example.com
  2. Click on Upload
  3. Select file from my computer
  4. File is uploaded, message displays Upload success. Refresh the page to see new upload assets
  5. Refresh the page
  6. Some assets show, others do not
  7. Same case on Android

Expected behavior
Expect to see assets, but some do not show. I have tried with png's, jpgs, and jpegs. Some work, some do not

System

  • Android: 8.1.0
  • Server Version: 1.43.0
  • Mobile App Version: 1.42.0 build.65
  • Windows 10 Host running a VirtualBox 7.0.6 client with Ubuntu Server 22.04.1
  • Nginx 1.18.0 reverse proxy
  • Docker 20.10.23

Additional context

  • I have an instance of Nextcloud running on the same vm.
  • I am using an external hard drive connected to the Windows 10 host machine as the data folder.

Uploads correctly
This png uploads

Does not upload
This png does not upload

docker-compose.yml

version: "3.8"

services:
  immich-server:
    container_name: immich_server
    image: altran1502/immich-server:release
    entrypoint: ["/bin/sh", "./start-server.sh"]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    environment:
      - NODE_ENV=production
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: altran1502/immich-server:release
    entrypoint: ["/bin/sh", "./start-microservices.sh"]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    environment:
      - NODE_ENV=production
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: altran1502/immich-machine-learning:release
    entrypoint: ["/bin/sh", "./entrypoint.sh"]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - .env
    environment:
      - NODE_ENV=production
    depends_on:
      - database
    restart: always

  immich-web:
    container_name: immich_web
    image: altran1502/immich-web:release
    entrypoint: ["/bin/sh", "./entrypoint.sh"]
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      PG_DATA: /var/lib/postgresql/data
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: altran1502/immich-proxy:release
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    logging:
      driver: none
    depends_on:
      - immich-server
    restart: always

volumes:
  pgdata:

.env

DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_PASSWORD=postgres
DB_DATABASE_NAME=immich
REDIS_HOSTNAME=immich_redis
UPLOAD_LOCATION=/media/oscarale/photos
JWT_SECRET=secret
PUBLIC_LOGIN_PAGE_MESSAGE="My Photos"
IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003
IMMICH_API_URL_EXTERNAL=https://immich.aleyoscar.com
Originally created by @aleyoscar on GitHub (Jan 28, 2023). <!-- Note: Please search to see if an issue already exists for the bug you encountered. --> **Describe the bug** After a fresh install of immich I am unable to upload some assets. It looks like everything uploads fine but the asset never shows either in the web interface, on android, or even in my data folder. Logs do not show any errors except `missing 'error' handler on this Redis client` for immich_server and immich_microservices. Some images do upload ok. **Task List** *Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.* - [x] I have read thoroughly the README setup and installation instructions. - [x] I have included my `docker-compose` file. - [x] I have included my redacted `.env` file. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Go to web interface at https://immich.example.com 2. Click on `Upload` 3. Select file from my computer 4. File is uploaded, message displays `Upload success. Refresh the page to see new upload assets` 5. Refresh the page 6. Some assets show, others do not 7. Same case on Android **Expected behavior** Expect to see assets, but some do not show. I have tried with png's, jpgs, and jpegs. Some work, some do not **System** - Android: `8.1.0` - Server Version: `1.43.0` - Mobile App Version: `1.42.0 build.65` - Windows 10 Host running a VirtualBox `7.0.6` client with Ubuntu Server `22.04.1` - Nginx `1.18.0` reverse proxy - Docker `20.10.23` **Additional context** - I have an instance of Nextcloud running on the same vm. - I am using an external hard drive connected to the Windows 10 host machine as the data folder. Uploads correctly ![This png uploads](https://user-images.githubusercontent.com/94387753/215218177-d5e698fa-7fb4-4db7-948b-8988e60277ab.png) Does not upload ![This png does not upload](https://user-images.githubusercontent.com/94387753/215218259-5664f32d-66f3-4cdf-9419-09f26775e1ef.png) **docker-compose.yml** ``` version: "3.8" services: immich-server: container_name: immich_server image: altran1502/immich-server:release entrypoint: ["/bin/sh", "./start-server.sh"] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env environment: - NODE_ENV=production depends_on: - redis - database restart: always immich-microservices: container_name: immich_microservices image: altran1502/immich-server:release entrypoint: ["/bin/sh", "./start-microservices.sh"] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env environment: - NODE_ENV=production depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning image: altran1502/immich-machine-learning:release entrypoint: ["/bin/sh", "./entrypoint.sh"] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - .env environment: - NODE_ENV=production depends_on: - database restart: always immich-web: container_name: immich_web image: altran1502/immich-web:release entrypoint: ["/bin/sh", "./entrypoint.sh"] env_file: - .env restart: always redis: container_name: immich_redis image: redis:6.2 restart: always database: container_name: immich_postgres image: postgres:14 env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} PG_DATA: /var/lib/postgresql/data volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy image: altran1502/immich-proxy:release environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 logging: driver: none depends_on: - immich-server restart: always volumes: pgdata: ``` **.env** ``` DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_PASSWORD=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis UPLOAD_LOCATION=/media/oscarale/photos JWT_SECRET=secret PUBLIC_LOGIN_PAGE_MESSAGE="My Photos" IMMICH_WEB_URL=http://immich-web:3000 IMMICH_SERVER_URL=http://immich-server:3001 IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003 IMMICH_API_URL_EXTERNAL=https://immich.aleyoscar.com ```
OVERLORD commented 2026-02-04 21:32:59 +03:00
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@samip5 commented on GitHub (Jan 28, 2023):

There was a release not long ago, are you running that version aka 1.43.0?

@samip5 commented on GitHub (Jan 28, 2023): There was a release not long ago, are you running that version aka 1.43.0?
OVERLORD commented 2026-02-04 21:33:05 +03:00
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@aleyoscar commented on GitHub (Jan 28, 2023):

Oh wow 1.43.0 released an hour after I installed 1.42.0, haha. I just updated to 1.43.0 using docker compose pull && docker compose up -d.

I'm able to open the web app and the android app, the assets I was able to successfully upload are there. I think I pinpointed the issue though, any asset bigger than 1.0MB are not uploading, anything smaller is. I have tried with several different assets and my theory seems to check out.

Is there somewhere I need to specify an upload size limit?

@aleyoscar commented on GitHub (Jan 28, 2023): Oh wow 1.43.0 released an hour after I installed 1.42.0, haha. I just updated to 1.43.0 using `docker compose pull && docker compose up -d`. I'm able to open the web app and the android app, the assets I was able to successfully upload are there. I think I pinpointed the issue though, any asset bigger than 1.0MB are not uploading, anything smaller is. I have tried with several different assets and my theory seems to check out. Is there somewhere I need to specify an upload size limit?
OVERLORD commented 2026-02-04 21:33:16 +03:00
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@bo0tzz commented on GitHub (Jan 28, 2023):

You probably need to set client_max_body_size in your proxy.

@bo0tzz commented on GitHub (Jan 28, 2023): You probably need to set client_max_body_size in your proxy.
OVERLORD commented 2026-02-04 21:33:18 +03:00
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@samip5 commented on GitHub (Jan 28, 2023):

And if you're running behind two nginx instances for example, you can encounter weird behavior.

@samip5 commented on GitHub (Jan 28, 2023): And if you're running behind two nginx instances for example, you can encounter weird behavior.
OVERLORD commented 2026-02-04 21:33:24 +03:00
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@aleyoscar commented on GitHub (Jan 28, 2023):

setting client_max_body_size 0 in my proxy fixed the issue. Thanks

@aleyoscar commented on GitHub (Jan 28, 2023): setting `client_max_body_size 0` in my proxy fixed the issue. Thanks
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Reference: immich-app/immich#624
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