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Code Issues 13 Packages Projects Releases 10 Wiki Activity

[BUG] Portrait images uploaded from iPhone are not intact when downloaded from web UI #580

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opened 2026-02-04 21:24:32 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-04 21:24:32 +03:00
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Originally created by @zkhan93 on GitHub (Jan 13, 2023).

Describe the bug
a portrait image initially uploaded from iPhone, when downloaded via web UI is not intact

Task List

Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.

  • I have read thoroughly the README setup and installation instructions.
  • I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. download a portrait image from web
  2. compare hash of original and downloaded file
  3. they should be same, but you will see a difference

Expected behavior
hash should match/ image should be valid
web UI should that the uploaded portrait image is a .jpg.
The issue seems to be on the uploading side

Screenshots
If applicable, add screenshots to help explain your problem.

System

  • Phone OS [iOS, Android]: iOS
  • Server Version: 1.40
  • Mobile App Version: 1.40

Additional context
Add any other context about the problem here.

Originally created by @zkhan93 on GitHub (Jan 13, 2023). **Describe the bug** a portrait image initially uploaded from iPhone, when downloaded via web UI is not intact **Task List** *Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.* - [x] I have read thoroughly the README setup and installation instructions. - [x] I have included my `docker-compose` file. - [x] I have included my redacted `.env` file. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. download a portrait image from web 2. compare hash of original and downloaded file 3. they should be same, but you will see a difference **Expected behavior** hash should match/ image should be valid web UI should that the uploaded portrait image is a .jpg. The issue seems to be on the uploading side **Screenshots** If applicable, add screenshots to help explain your problem. **System** - Phone OS [iOS, Android]: `iOS` - Server Version: `1.40` - Mobile App Version: `1.40` **Additional context** Add any other context about the problem here.
OVERLORD commented 2026-02-04 21:24:39 +03:00
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@jrasm91 commented on GitHub (Aug 1, 2023):

This bug report is quite old, is this still a current issue?

@jrasm91 commented on GitHub (Aug 1, 2023): This bug report is quite old, is this still a current issue?
OVERLORD commented 2026-02-04 21:24:47 +03:00
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@jrasm91 commented on GitHub (Aug 6, 2023):

Closing stale issue, can be reopened if still a problem.

@jrasm91 commented on GitHub (Aug 6, 2023): Closing stale issue, can be reopened if still a problem.
OVERLORD commented 2026-02-04 21:24:49 +03:00
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@marcelschmidtdev commented on GitHub (Oct 19, 2024):

Can we re-open this? This is still an issue with v1.118.2 and I almost noticed too late losing all the data for portraits.
Repo steps are:

  1. Backup a portrait with the iOS App
  2. Delete the portrait from device
  3. Either re-download the portrait from the app or download via webinterface
  4. Import asset into Photos app

You will see, the downloaded portrait will no longer have the correct portrait data. If you try edit it you can no longer change its aperture

@marcelschmidtdev commented on GitHub (Oct 19, 2024): Can we re-open this? This is still an issue with v1.118.2 and I almost noticed too late losing all the data for portraits. Repo steps are: 1. Backup a portrait with the iOS App 2. Delete the portrait from device 3. Either re-download the portrait from the app or download via webinterface 4. Import asset into Photos app You will see, the downloaded portrait will no longer have the correct portrait data. If you try edit it you can no longer change its aperture
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Reference: immich-app/immich#580
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