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Live photos don't work when uploaded via browser #5346

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opened 2026-02-05 11:22:10 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 11:22:10 +03:00
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Originally created by @gietece on GitHub (Feb 9, 2025).

The bug

Hi, I have a problem uploading a photo archive from my computer (originals, in HEIC format) - the live photo function doesn't work but the server generates mp4 files (and previews).

When I use the immich app everything is fine but when I want to upload the archive via browser the live photo function is not active.

Best regards.

The OS that Immich Server is running on

CentOS 9 Stream, Podman, docker-compose plugin

Version of Immich Server

1.125.3 build 191

Version of Immich Mobile App

1.125.7

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - library:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - postgres:/var/lib/postgresql/data
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
#      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always

volumes:
  model-cache:
  library:
  postgres:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
#UPLOAD_LOCATION=library
# The location where your database files are stored
#DB_DATA_LOCATION=postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=secret

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

1 - I took a live photo
2 - I uploaded it via the immich app on my phone - everything works, the live photo too
3 - I downloaded this file via browser (original, *.HEIC)
4 - I deleted it from immich
5 - I uploaded it again but this time via browser
The live photo doesn't work this time. Interestingly, the mp4 file is generated (in library/transcoded-videos) but it can't be played in either the browser or the app.

Relevant log output

Additional information

Iphone 13 mini
PC Firefox, 135, Fedora 41

Storage template: {{y}}/{{MM}}/{{filename}} (UPLOAD_LOCATION/admin/2022/02/IMAGE_56437.jpg)

Originally created by @gietece on GitHub (Feb 9, 2025). ### The bug Hi, I have a problem uploading a photo archive from my computer (originals, in HEIC format) - the live photo function doesn't work but the server generates mp4 files (and previews). When I use the immich app everything is fine but when I want to upload the archive via browser the live photo function is not active. Best regards. ### The OS that Immich Server is running on CentOS 9 Stream, Podman, docker-compose plugin ### Version of Immich Server 1.125.3 build 191 ### Version of Immich Mobile App 1.125.7 ### Platform with the issue - [ ] Server - [x] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - library:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - postgres:/var/lib/postgresql/data healthcheck: test: >- pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1; Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m # start_interval: 30s start_period: 5m command: >- postgres -c shared_preload_libraries=vectors.so -c 'search_path="$$user", public, vectors' -c logging_collector=on -c max_wal_size=2GB -c shared_buffers=512MB -c wal_compression=on restart: always volumes: model-cache: library: postgres: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored #UPLOAD_LOCATION=library # The location where your database files are stored #DB_DATA_LOCATION=postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List # TZ=Etc/UTC # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=secret # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1 - I took a live photo 2 - I uploaded it via the immich app on my phone - everything works, the live photo too 3 - I downloaded this file via browser (original, *.HEIC) 4 - I deleted it from immich 5 - I uploaded it again but this time via browser The live photo doesn't work this time. Interestingly, the mp4 file is generated (in library/transcoded-videos) but it can't be played in either the browser or the app. ### Relevant log output ```shell ``` ### Additional information Iphone 13 mini PC Firefox, 135, Fedora 41 Storage template: {{y}}/{{MM}}/{{filename}} (UPLOAD_LOCATION/admin/2022/02/IMAGE_56437.jpg)
OVERLORD commented 2026-02-05 11:22:12 +03:00
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@WLammert commented on GitHub (Mar 26, 2025):

I have the same issue with the current version for gogle live photos:

@WLammert commented on GitHub (Mar 26, 2025): I have the same issue with the current version for gogle live photos: <!-- Uploading "Bildschirmfoto 2025-03-26 um 10.02.41.png"... —>
OVERLORD commented 2026-02-05 11:22:13 +03:00
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@joeydubs commented on GitHub (Apr 1, 2025):

Same/similar issue. In the web app, if I click upload and select a Live Photo from my photo library it uploads as .heif but it is not live when the upload completes.

Edit, additional details:
Mine is a brand new setup, never used Immich before. I am hosting on a Raspberry Pi with docker and Nginx reverse proxy. The Immich app does appear to upload Live Photos successfully, which I can play back. As OP mentioned, it is specifically web upload I’m tryin to use that is not working.

@joeydubs commented on GitHub (Apr 1, 2025): Same/similar issue. In the web app, if I click upload and select a Live Photo from my photo library it uploads as `.heif` but it is not live when the upload completes. Edit, additional details: Mine is a brand new setup, never used Immich before. I am hosting on a Raspberry Pi with docker and Nginx reverse proxy. The Immich app does appear to upload Live Photos successfully, which I can play back. As OP mentioned, it is specifically web upload I’m tryin to use that is not working.
OVERLORD commented 2026-02-05 11:22:14 +03:00
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@jrasm91 commented on GitHub (Sep 19, 2025):

I just tested and live photo uploads work correctly on the web. Here's a few more details:

  • Live photos from an iPhone are explicitly linked together, during upload
  • Live photos parts can be separately uploaded and automatically linked based on some metadata IDs that are included in each file
  • Sometimes LivePhotos don't contain the correct identifiers (I think sometimes this happens when the file is edited), in this case there is an option in the web-ui to manually link a still photo and a motion video together.
  • There have been some prior bugs related to race conditions during upload/linking that would sometimes skip/miss valid photo pairs. These issues have been resolved.
@jrasm91 commented on GitHub (Sep 19, 2025): I just tested and live photo uploads work correctly on the web. Here's a few more details: - Live photos from an iPhone are explicitly linked together, during upload - Live photos parts can be separately uploaded and automatically linked based on some metadata IDs that are included in each file - Sometimes LivePhotos don't contain the correct identifiers (I think sometimes this happens when the file is edited), in this case there is an option in the web-ui to manually link a still photo and a motion video together. - There have been some prior bugs related to race conditions during upload/linking that would sometimes skip/miss valid photo pairs. These issues have been resolved.
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