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[BUG] iPhone 14 - 4K HDR videos do not load in Safari on MacOS #521

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opened 2026-02-04 21:02:56 +03:00 by OVERLORD · 12 comments
OVERLORD commented 2026-02-04 21:02:56 +03:00
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Originally created by @brent7320 on GitHub (Dec 28, 2022).

Describe the bug
I synced the entire photo library on my iPhone to Immich (32,000+ photos and videos), everything went great for photos. However most larger videos do not load in the webUI within Safari on MacOS. I have verified that all adblockers and content blockers are disabled. This behavior does NOT exist when opening the site in Microsoft Edge on the same device, this only happens in Safari on a MacBook. You can look in webInspector in safari and see numerous "206 - Partial Content" errors when hovering over and clicking on larger video files. A preview image of these videos shows correctly, but the video will not play when hovered over or clicked on.

  • Does NOT work on Safari in MacOS
  • DOES work in Microsoft Edge (chromium) in MacOS
  • DOES work in Safari on IOS

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'Photos'
  2. Click on 'Video Thumbnail'
  3. See that the video does not load

Expected behavior
Video files should play within Safari

Screenshots
The error below is returned for these videos when the video is hover
Summary
URL: http://192.168.1.12:2283/api/asset/file/c5a89655-74bc-447f-93b1-166661ee9172?isThumb=false&isWeb=true
Status: 206 Partial Content
Source: Network

Request
Range: bytes=0-25244180
Accept: /
Referer: http://192.168.1.12:2283/photos
Accept-Encoding: identity
Connection: Keep-Alive
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.2 Safari/605.1.15
X-Playback-Session-Id: 39019A1D-7368-4E59-84C6-CB83A01E377D

Response
Content-Type: video/mp4
Content-Range: bytes 0-25244180/25244181
Date: Wed, 28 Dec 2022 10:46:50 GMT
Content-Length: 25244181
Cache-Control: max-age=31536000
Connection: keep-alive
Server: nginx/1.23.3
X-Powered-By: Express

Query String Parameters
isThumb: false
isWeb: true

System

  • Phone OS [iOS, Android]: <version>
  • Server Version: 1.40
  • Mobile App Version: 1.40
Originally created by @brent7320 on GitHub (Dec 28, 2022). **Describe the bug** I synced the entire photo library on my iPhone to Immich (32,000+ photos and videos), everything went great for photos. However most larger videos do not load in the webUI within Safari on MacOS. I have verified that all adblockers and content blockers are disabled. This behavior does NOT exist when opening the site in Microsoft Edge on the same device, this only happens in Safari on a MacBook. You can look in webInspector in safari and see numerous "206 - Partial Content" errors when hovering over and clicking on larger video files. A preview image of these videos shows correctly, but the video will not play when hovered over or clicked on. - Does NOT work on Safari in MacOS - DOES work in Microsoft Edge (chromium) in MacOS - DOES work in Safari on IOS **To Reproduce** Steps to reproduce the behavior: 1. Go to 'Photos' 2. Click on 'Video Thumbnail' 4. See that the video does not load **Expected behavior** Video files should play within Safari **Screenshots** The error below is returned for these videos when the video is hover Summary URL: http://192.168.1.12:2283/api/asset/file/c5a89655-74bc-447f-93b1-166661ee9172?isThumb=false&isWeb=true Status: 206 Partial Content Source: Network Request Range: bytes=0-25244180 Accept: */* Referer: http://192.168.1.12:2283/photos Accept-Encoding: identity Connection: Keep-Alive User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.2 Safari/605.1.15 X-Playback-Session-Id: 39019A1D-7368-4E59-84C6-CB83A01E377D Response Content-Type: video/mp4 Content-Range: bytes 0-25244180/25244181 Date: Wed, 28 Dec 2022 10:46:50 GMT Content-Length: 25244181 Cache-Control: max-age=31536000 Connection: keep-alive Server: nginx/1.23.3 X-Powered-By: Express Query String Parameters isThumb: false isWeb: true **System** - Phone OS [iOS, Android]: `<version>` - Server Version: `1.40` - Mobile App Version: `1.40`
OVERLORD commented 2026-02-04 21:03:06 +03:00
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@alextran1502 commented on GitHub (Dec 28, 2022):

I cannot reproduce the issue. Is there a specific video that you can share for testing?

@alextran1502 commented on GitHub (Dec 28, 2022): I cannot reproduce the issue. Is there a specific video that you can share for testing?
OVERLORD commented 2026-02-04 21:03:18 +03:00
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@brent7320 commented on GitHub (Dec 28, 2022):

Sure, what method do you prefer to share over. I tested this again in a inPrivate window to eliminate cache issues and you can see the numerous 206's

image

@brent7320 commented on GitHub (Dec 28, 2022): Sure, what method do you prefer to share over. I tested this again in a inPrivate window to eliminate cache issues and you can see the numerous 206's ![image](https://user-images.githubusercontent.com/789482/209848252-75d443c5-4b3e-4355-b03c-12319fd899f3.png)
OVERLORD commented 2026-02-04 21:03:21 +03:00
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@alextran1502 commented on GitHub (Dec 28, 2022):

You can zip it and share it here

@alextran1502 commented on GitHub (Dec 28, 2022): You can zip it and share it here
OVERLORD commented 2026-02-04 21:03:27 +03:00
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@brent7320 commented on GitHub (Dec 28, 2022):

Here you go, this is actually downloaded from Immich, so the file is definitely there. I also tried playing it through the WebUI on another Mac in our house with the same result. The majority of my videos are like this.
IMG_0676.mov.zip

@brent7320 commented on GitHub (Dec 28, 2022): Here you go, this is actually downloaded from Immich, so the file is definitely there. I also tried playing it through the WebUI on another Mac in our house with the same result. The majority of my videos are like this. [IMG_0676.mov.zip](https://github.com/immich-app/immich/files/10315937/IMG_0676.mov.zip)
OVERLORD commented 2026-02-04 21:03:32 +03:00
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@alextran1502 commented on GitHub (Dec 28, 2022):

Confirmed that I cannot play this video on Safari as well. Do you know of the device you used to capture this video? Might be some encoding that Safari doesn't like.

Safari is the new Internet Explorer 😛 . Nice capture of B17 BTW

@alextran1502 commented on GitHub (Dec 28, 2022): Confirmed that I cannot play this video on Safari as well. Do you know of the device you used to capture this video? Might be some encoding that Safari doesn't like. Safari is the new Internet Explorer 😛 . Nice capture of B17 BTW
OVERLORD commented 2026-02-04 21:03:39 +03:00
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@brent7320 commented on GitHub (Dec 28, 2022):

it was captured on an iPhone 14, 4K - 30FPS, HDR. I can drag the file into safari and it plays it fine with QuickTime.

Thanks, I was on vacation and saw it. I was not sure what it was when I saw it flying along the beach until I went back and did some research, but I knew it had to be something special.

@brent7320 commented on GitHub (Dec 28, 2022): it was captured on an iPhone 14, 4K - 30FPS, HDR. I can drag the file into safari and it plays it fine with QuickTime. Thanks, I was on vacation and saw it. I was not sure what it was when I saw it flying along the beach until I went back and did some research, but I knew it had to be something special.
OVERLORD commented 2026-02-04 21:03:44 +03:00
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@ZabejAga commented on GitHub (Mar 16, 2023):

I can confirm the issue with safari.
Whenever HDR is ON video won't play on Safari MacOSX.
Tested with 4k and 1080p, 30fps, 60fps, HDR on/off.
SW ver 1.50.1

@ZabejAga commented on GitHub (Mar 16, 2023): I can confirm the issue with safari. Whenever HDR is ON video won't play on Safari MacOSX. Tested with 4k and 1080p, 30fps, 60fps, HDR on/off. SW ver 1.50.1
OVERLORD commented 2026-02-04 21:03:52 +03:00
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@ghost commented on GitHub (Mar 31, 2023):

I'm having the same issue and am happy to help test if needed.

@ghost commented on GitHub (Mar 31, 2023): I'm having the same issue and am happy to help test if needed.
OVERLORD commented 2026-02-04 21:04:00 +03:00
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@maxbraun91 commented on GitHub (Jun 1, 2023):

I was about to file a new bug but this seems to be more or less the same thing. When hovering over 4K HDR files from my iPhone 14 Pro, Immich Web shows a red exclamation mark on the top right corner of the thumbnail and preview does not start (on macOS, Server version 1.59.1).
However, Google Chrome shows the preview fine (in HDR on MBP 14").
I set up immich from scratch yesterday and had all assets be transcoded again - without success.
Further examples, logs etc. can be provided upon request - happy to help :)

@maxbraun91 commented on GitHub (Jun 1, 2023): I was about to file a new bug but this seems to be more or less the same thing. When hovering over 4K HDR files from my iPhone 14 Pro, Immich Web shows a red exclamation mark on the top right corner of the thumbnail and preview does not start (on macOS, Server version 1.59.1). However, Google Chrome shows the preview fine (in HDR on MBP 14"). I set up immich from scratch yesterday and had all assets be transcoded again - without success. Further examples, logs etc. can be provided upon request - happy to help :)
OVERLORD commented 2026-02-04 21:04:06 +03:00
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@alextran1502 commented on GitHub (Jun 1, 2023):

@maxbraun91 I believe this is an issue with Codec on Safari since it works on Chrome but not on Safari, correct?

@alextran1502 commented on GitHub (Jun 1, 2023): @maxbraun91 I believe this is an issue with Codec on Safari since it works on Chrome but not on Safari, correct?
OVERLORD commented 2026-02-04 21:04:15 +03:00
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@maxbraun91 commented on GitHub (Jun 1, 2023):

@alextran1502 yes, might be due to the Codec. Other videos (e.g. Timelapse or TikTok-Downloads) work fine.

@maxbraun91 commented on GitHub (Jun 1, 2023): @alextran1502 yes, might be due to the Codec. Other videos (e.g. Timelapse or TikTok-Downloads) work fine.
OVERLORD commented 2026-02-04 21:04:27 +03:00
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@mertalev commented on GitHub (Aug 16, 2023):

This should be fixed as HDR videos are now tone-mapped for compatibility.

@mertalev commented on GitHub (Aug 16, 2023): This should be fixed as HDR videos are now tone-mapped for compatibility.
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Reference: immich-app/immich#521
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