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Mobile App Issues: Crashing on video playback and Media refresh issue post deletion from mobile #4995
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opened 2026-02-05 11:03:20 +03:00 by OVERLORD
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Reference: immich-app/immich#4995
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Originally created by @schizovivek on GitHub (Dec 21, 2024).
The bug
So there are two issues I'm currently observing. Have two phones; S22+ and LG v30. The issues are persistent on both phones.
What I'm currently doing is backing up the pics from our phones into immich. Once I do that I move the backed up files into another folder on my NAS thereby deleting it from the phone.
First Issue:
App crashes on playing a video not on the phone.
If I play any video that's no longer on the phone the app just straight up crashes. No error no nothing. Just closes.
Second Issue:
Thumbnails don't refresh for media moved out of phone.
Once I've moved all the media out of the phone (post backup) the app just shows blurred out images for all the media that's been deleted. On clicking the actual image doesn't seem to load.
The only way I found to resolve this was to sign out and sign back in. That's the only time the data seems to refresh on the app. I tried a pull down to refresh and that did nothing.
The OS that Immich Server is running on
Ubuntu 23.04
Version of Immich Server
v1.123.0
Version of Immich Mobile App
v1.123.0 build.172
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Relevant log output
No response
Additional information
No response
@schizovivek commented on GitHub (Dec 21, 2024):
Just realized something. The App crashes even if I swipe into a video from an image.
@alextran1502 commented on GitHub (Dec 21, 2024):
How did you remove the media from the phone? is it through the file explorer or the native photos app?
@schizovivek commented on GitHub (Dec 21, 2024):
Yeh. Used the file explorer .. X-plore to be precise
@alextran1502 commented on GitHub (Dec 21, 2024):
That is probably why the app does not get notified why files are deleted
@schizovivek commented on GitHub (Dec 21, 2024):
Just wondering. Is there a better way to refresh the cache other than signing out and signing back in?
The first issue is a bit more concerning for me. We have a lot of videos and app crashing makes the app basically unusable. I have a feeling this issue is not recent and has been an issue since the version with the rendering issue.
@alextran1502 commented on GitHub (Dec 21, 2024):
@schizovivek it was not designed with that action in mind so we will have to look at the implementation on how to clear the cache that way
@schizovivek commented on GitHub (Dec 21, 2024):
The caching isn't the biggest concern honestly. For the app crashing on the video is there something I can provide that could help debug the issue?
@alextran1502 commented on GitHub (Dec 21, 2024):
@schizovivek Yes, the video as well as your video transcoding settings
@schizovivek commented on GitHub (Dec 21, 2024):
Haven't changed any of the default settings.
The video issue is with any video. I'm just attaching here a video that I was sent and that I uploaded to immich.
Note:
These same videos cause no issues when already present on the mobile device. They only cause an issue when they have to load from the server.
Another side note; on the same devices the videos play seamlessly when played via the browser. I use Firefox on my LG while on the S22+ we use Chrome.
Transcoding settings

Video:
https://github.com/user-attachments/assets/97137939-6c2d-4079-afde-94456be01d60
@alextran1502 commented on GitHub (Dec 22, 2024):
Hmm, settings looks fine, do you see any button to reset to default on the bottom of the transcoding settings section?
FWIW, I uploaded the video to my instance and it was playing fine as a remote asset on both Pixel 8 and Samsung S23
Does it crash on the APK you installed? And which method did you use to install the latest version, is it from the Play Store?
@schizovivek commented on GitHub (Dec 22, 2024):
Just did the following
These are the logs I see in my immich docker server
@schizovivek commented on GitHub (Dec 22, 2024):
Looks like they're older logs. Don't see anything in the most recent logs
This is all I see
@alextran1502 commented on GitHub (Dec 22, 2024):
How did you install Immich on your instance?
@schizovivek commented on GitHub (Dec 22, 2024):
docker compose
.env file
compose.yaml
@alextran1502 commented on GitHub (Dec 22, 2024):
Do you mind trying to create a test instance with the stock docker-compose and .env file, then try uploading the video and see if it works? If it is, then some custom setup in your instance might have been causing the issue.
@schizovivek commented on GitHub (Dec 22, 2024):
Think I've found the issue. It seems to be happening since i'm using a local certificate for https (caddy). I just connected to my server using http and it worked
my https server: https://immich.machine-name.local
my http server: http://tailscale-server-name:9006
How I found out. I just tried to pull the adb logs using
adb logcatand saw an error pop up when I launched the video. This is the error.I hope the below is useful and my assumptions are correct :-D
@schizovivek commented on GitHub (Dec 22, 2024):
I have the 'Allow self-signed SSL certificates' checkbox enabled in my app. Without which I cannot login using https
@hzxa21 commented on GitHub (Dec 24, 2024):
I have the exact video and live photo playback issue. I am also using self signed cert.
@schizovivek commented on GitHub (Dec 25, 2024):
Phew.. Glad i'm not the only one.
@GitMastic commented on GitHub (Dec 25, 2024):
I confirm exact same issue when using a self-signed certificate. Issue disappears when using HTTP or a public SSL certificate.
On Samsung S21. I was not able to log the problem but the app just closes immediately.
Issue is easy to replicate, use a self signed certificate, allow self signed but do not provide a certificate file (didn't test providing one)
@matsicking commented on GitHub (Dec 25, 2024):
Here is my app log from Nothing Phone 1:
Hope that helps somehow!
@nonewbie commented on GitHub (Dec 25, 2024):
the same .looks like https with ssl problem,but app not support websocket ssl,Hope it can be supported quickly @alextran1502
@alextran1502 commented on GitHub (Dec 25, 2024):
@nonewbie This only affect users who use self sign cert.
@nonewbie commented on GitHub (Dec 25, 2024):
sorry i was wrong. i used self signed cert too
@APTX commented on GitHub (Dec 27, 2024):
I also get the a when trying to play video:
I am using a client certificate. This should be very similar to the self-signed cases. Really the error message makes it look like the crash is caused by a video playback error (which is caused by the player having some network issue).
@mmomjian commented on GitHub (Jan 10, 2025):
#15230
@rovo89 commented on GitHub (Jan 10, 2025):
@mmomjian Requesting you reopen at least this (or a similar) issue. Regardless of the priority for making things work nicely with those "experimental" network setups, the app should never crash. Even if the screen would just stay black as it was with the old video player, that's a lot better than crashing. I could imagine that even with standard setups, edge cases like a temporary connection loss might not be caught properly.
@bo0tzz commented on GitHub (Jan 10, 2025):
We've decided to consolidate all issues like this into the linked meta issue for now.