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Code Issues 783 Packages Projects Releases 22 Wiki Activity

Videos from Pixel 9 Pro longer than 30 sec are not uploaded #4985

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opened 2026-02-05 11:02:23 +03:00 by OVERLORD · 2 comments
OVERLORD commented 2026-02-05 11:02:23 +03:00
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Originally created by @msch4ever on GitHub (Dec 20, 2024).

The bug

I changed from samsung to Pixel 9 Pro. I quickly saw a bug. Longer videos are not saved in Immich.
Backup goes through all assets that can be uploaded and then the "Remainder" stays the same despite upload indicates that videos are being uploaded.
Happenes after I switched to Pixel. Already 3 major versions of Immich, but I don't think it applies to specific immich version.

The OS that Immich Server is running on

OMV Debian

Version of Immich Server

1.22.3

Version of Immich Mobile App

1.123.0 build.172

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

Default contents
look at your reference documentation

Your .env content

Default contents
look at your reference documentation

Reproduction steps

  1. Get pixel 9 Pro
  2. record at least two videos that is around 200MB in size in mp4 format
  3. Press start backup

Expected:

  • new videos uploaded on server
    Actual:
  • backup is looping infinitely trying to upload video assets, progress bar indicates that assets are processed, but Remainder is not decremented
    photo_1_2024-12-20_11-59-49
    photo_2_2024-12-20_11-59-49

Relevant log output

No response

Additional information

No response

Originally created by @msch4ever on GitHub (Dec 20, 2024). ### The bug I changed from samsung to Pixel 9 Pro. I quickly saw a bug. Longer videos are not saved in Immich. Backup goes through all assets that can be uploaded and then the "Remainder" stays the same despite upload indicates that videos are being uploaded. Happenes after I switched to Pixel. Already 3 major versions of Immich, but I don't think it applies to specific immich version. ### The OS that Immich Server is running on OMV Debian ### Version of Immich Server 1.22.3 ### Version of Immich Mobile App 1.123.0 build.172 ### Platform with the issue - [X] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML Default contents look at your reference documentation ``` ### Your .env content ```Shell Default contents look at your reference documentation ``` ### Reproduction steps 1. Get pixel 9 Pro 2. record at least two videos that is around 200MB in size in mp4 format 3. Press start backup Expected: - new videos uploaded on server Actual: - backup is looping infinitely trying to upload video assets, progress bar indicates that assets are processed, but Remainder is not decremented ![photo_1_2024-12-20_11-59-49](https://github.com/user-attachments/assets/9664efd4-b097-45c1-890d-b88ced266387) ![photo_2_2024-12-20_11-59-49](https://github.com/user-attachments/assets/f5a48dd0-2bf3-4242-97f2-a430f6cb7969) ### Relevant log output _No response_ ### Additional information _No response_
OVERLORD commented 2026-02-05 11:02:24 +03:00
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@bo0tzz commented on GitHub (Dec 20, 2024):

Are you accessing Immich directly on ip:port, or using something inbetween such as a reverse proxy?

@bo0tzz commented on GitHub (Dec 20, 2024): Are you accessing Immich directly on ip:port, or using something inbetween such as a reverse proxy?
OVERLORD commented 2026-02-05 11:02:25 +03:00
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@msch4ever commented on GitHub (Dec 20, 2024):

My App is exposed with Cloudflare secure tunnel.
I can try doing the backup via local network.

@msch4ever commented on GitHub (Dec 20, 2024): My App is exposed with Cloudflare secure tunnel. I can try doing the backup via local network.
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Reference: immich-app/immich#4985
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