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Immich App - Backing up photos may fail to proceed due to an error caused by unsupported ICO format files or some MOV format videos. #4967

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opened 2026-02-05 11:01:42 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 11:01:42 +03:00
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Originally created by @Tinysymphony on GitHub (Dec 18, 2024).

The bug

I was backing up photos in iphone using immich app ( v1.122.0 build.184 ), an error occurred halfway through the backup process.
It indicated that ICO format files are unsupported file type and cannot be backed up. After encountering this error, the entire backup process stopped and cannot continue.

I‘ve tried in different network environments and found that sometimes it is possible to back up normally, but there is still a 50% chance that it will simply pause and not proceed.

Sometimes, when I back up on my home local network, some MOV format videos can cause the same problem.

image

The OS that Immich Server is running on

Synology(Linux)

Version of Immich Server

v1.121.0

Version of Immich Mobile App

v1.122.0 build.184

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - ${CACHE_PATH}:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_period: 5m
    command:
      [
        'postgres',
        '-c',
        'shared_preload_libraries=vectors.so',
        '-c',
        'search_path="$$user", public, vectors',
        '-c',
        'logging_collector=on',
        '-c',
        'max_wal_size=2GB',
        '-c',
        'shared_buffers=512MB',
        '-c',
        'wal_compression=on',
      ]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/volume1/docker/immich/photo
# The location where your database files are stored
DB_DATA_LOCATION=/volume1/docker/immich/db

CACHE_PATH=/volume1/docker/immich/cache

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Asia/Shanghai

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=immich

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

1.backup photos in iPhone using immich app
2.encounter some ico or mov files in the album
3.failed to back up with error: Unsupported file type
4.the entire process stopped

Relevant log output

No response

Additional information

No response

Originally created by @Tinysymphony on GitHub (Dec 18, 2024). ### The bug I was backing up photos in iphone using immich app ( v1.122.0 build.184 ), an error occurred halfway through the backup process. It indicated that ICO format files are unsupported file type and cannot be backed up. After encountering this error, the entire backup process stopped and cannot continue. I‘ve tried in different network environments and found that sometimes it is possible to back up normally, but there is still a 50% chance that it will simply pause and not proceed. Sometimes, when I back up on my home local network, some MOV format videos can cause the same problem. <img width="430" alt="image" src="https://github.com/user-attachments/assets/6bd58696-4ae2-41d6-b40a-a0da2d57aee6"> ### The OS that Immich Server is running on Synology(Linux) ### Version of Immich Server v1.121.0 ### Version of Immich Mobile App v1.122.0 build.184 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - ${CACHE_PATH}:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_period: 5m command: [ 'postgres', '-c', 'shared_preload_libraries=vectors.so', '-c', 'search_path="$$user", public, vectors', '-c', 'logging_collector=on', '-c', 'max_wal_size=2GB', '-c', 'shared_buffers=512MB', '-c', 'wal_compression=on', ] restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/volume1/docker/immich/photo # The location where your database files are stored DB_DATA_LOCATION=/volume1/docker/immich/db CACHE_PATH=/volume1/docker/immich/cache # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=Asia/Shanghai # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=immich # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1.backup photos in iPhone using immich app 2.encounter some ico or mov files in the album 3.failed to back up with error: Unsupported file type 4.the entire process stopped ### Relevant log output _No response_ ### Additional information _No response_
OVERLORD commented 2026-02-05 11:01:44 +03:00
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@bo0tzz commented on GitHub (Dec 18, 2024):

#12191

@bo0tzz commented on GitHub (Dec 18, 2024): #12191
OVERLORD commented 2026-02-05 11:01:46 +03:00
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@frakman1 commented on GitHub (Jan 2, 2025):

@bo0tzz @alextran1502 I am surprised that a simple .ico file can break Immich. Is there a reason they are not supported? I regularly use them for contacts on my phone and usually download them from the web browser on my phone.

image

@frakman1 commented on GitHub (Jan 2, 2025): @bo0tzz @alextran1502 I am surprised that a simple .ico file can break Immich. Is there a reason they are not supported? I regularly use them for contacts on my phone and usually download them from the web browser on my phone. ![image](https://github.com/user-attachments/assets/cf42ed22-0488-4313-9047-8a1fd599f8b8)
OVERLORD commented 2026-02-05 11:01:46 +03:00
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@alextran1502 commented on GitHub (Jan 2, 2025):

@frakman1 probably it is just not get added in the supported list yet

@alextran1502 commented on GitHub (Jan 2, 2025): @frakman1 probably it is just not get added in the supported list yet
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Reference: immich-app/immich#4967
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