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HEVC videos still image when playing on immich web #4873

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opened 2026-02-05 10:56:59 +03:00 by OVERLORD · 5 comments
OVERLORD commented 2026-02-05 10:56:59 +03:00
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Originally created by @leriak on GitHub (Dec 6, 2024).

The bug

I switched the phone (Galaxy S24) to use HEVC for videos instead of H.264.
Videos made in HEVC show either a still or black image on immich web (Chromium browser) both in the timeline and when opened. Video progress bar works and sound is played, however the image is still.
Videos play fine on the android app.
Videos seem to transcode fine, I tried uploading the transcoded video generated by immich back into immich and plays fine on immich web.

Here is a sample video:
https://github.com/user-attachments/assets/1ab5688f-bec1-4173-b94d-d7261d0af221

The OS that Immich Server is running on

Debian 12 (LXC container over proxmox)

Version of Immich Server

v1.122.1

Version of Immich Mobile App

v1.121.1

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    extends:
      file: hwaccel.transcoding.yml
      service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/immich
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=<my TZ>

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<my_db_password>

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

  1. Record a video with phone
  2. Upload to immich
  3. Try to watch the video on the web interface

Relevant log output

immich_server_test       | [Nest] 7  - 12/06/2024, 4:55:06 PM   ERROR [Microservices:MediaService] mov,mp4,m4a,3gp,3g2,mj2
immich_server_test       | [Nest] 7  - 12/06/2024, 4:55:08 PM     LOG [Microservices:MediaService] Encoding video f1673ac3-c841-4497-b05f-58a592c344af without hardware acceleration
immich_server_test       | [Nest] 7  - 12/06/2024, 4:55:47 PM     LOG [Microservices:MediaService] Successfully encoded f1673ac3-c841-4497-b05f-58a592c344af

Additional information

No response

Originally created by @leriak on GitHub (Dec 6, 2024). ### The bug I switched the phone (Galaxy S24) to use HEVC for videos instead of H.264. Videos made in HEVC show either a still or black image on immich web (Chromium browser) both in the timeline and when opened. Video progress bar works and sound is played, however the image is still. Videos play fine on the android app. Videos seem to transcode fine, I tried uploading the transcoded video generated by immich back into immich and plays fine on immich web. Here is a sample video: https://github.com/user-attachments/assets/1ab5688f-bec1-4173-b94d-d7261d0af221 ### The OS that Immich Server is running on Debian 12 (LXC container over proxmox) ### Version of Immich Server v1.122.1 ### Version of Immich Mobile App v1.121.1 ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} extends: file: hwaccel.transcoding.yml service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:2283 depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:2d1463258f2764328496376f5d965f20c6a67f66ea2b06dc42af351f75248792 healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"] restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/immich # The location where your database files are stored DB_DATA_LOCATION=./postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=<my TZ> # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password # Please use only the characters `A-Za-z0-9`, without special characters or spaces DB_PASSWORD=<my_db_password> # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1. Record a video with phone 2. Upload to immich 3. Try to watch the video on the web interface ### Relevant log output ```shell immich_server_test | [Nest] 7 - 12/06/2024, 4:55:06 PM ERROR [Microservices:MediaService] mov,mp4,m4a,3gp,3g2,mj2 immich_server_test | [Nest] 7 - 12/06/2024, 4:55:08 PM LOG [Microservices:MediaService] Encoding video f1673ac3-c841-4497-b05f-58a592c344af without hardware acceleration immich_server_test | [Nest] 7 - 12/06/2024, 4:55:47 PM LOG [Microservices:MediaService] Successfully encoded f1673ac3-c841-4497-b05f-58a592c344af ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 10:57:01 +03:00
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@alextran1502 commented on GitHub (Dec 6, 2024):

Can you capture the transcoding settings on your instance?

@alextran1502 commented on GitHub (Dec 6, 2024): Can you capture the transcoding settings on your instance?
OVERLORD commented 2026-02-05 10:57:02 +03:00
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@leriak commented on GitHub (Dec 7, 2024):

These are my transcoding settings:
transcoding_settings

To test this, I also have built a new immich instance (v1.122.1) and the same happens with this video on default settings. Here is an attempt at a video recording to show the issue.

https://github.com/user-attachments/assets/00ff0185-fd0e-443a-a13a-214e4a09e8ea

@leriak commented on GitHub (Dec 7, 2024): These are my transcoding settings: ![transcoding_settings](https://github.com/user-attachments/assets/413a51e4-344d-41ce-aafa-1bafb1f00d51) To test this, I also have built a new immich instance (v1.122.1) and the same happens with this video on default settings. Here is an attempt at a video recording to show the issue. https://github.com/user-attachments/assets/00ff0185-fd0e-443a-a13a-214e4a09e8ea
OVERLORD commented 2026-02-05 10:57:03 +03:00
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@alextran1502 commented on GitHub (Dec 7, 2024):

Looks like browser issue. I tested the video on Chrome/Firefox and it can be played fine

@alextran1502 commented on GitHub (Dec 7, 2024): Looks like browser issue. I tested the video on Chrome/Firefox and it can be played fine
OVERLORD commented 2026-02-05 10:57:04 +03:00
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@leriak commented on GitHub (Dec 7, 2024):

Yes!, you are totally right!, works on Firefox but not Chromium.
There must be something weird with the Chromium package from Linux Mint, because I have installed now the flatpak version of Chromium and it also works.
Sorry to have bothered you with such a trivial issue

@leriak commented on GitHub (Dec 7, 2024): Yes!, you are totally right!, works on Firefox but not Chromium. There must be something weird with the Chromium package from Linux Mint, because I have installed now the flatpak version of Chromium and it also works. Sorry to have bothered you with such a trivial issue
OVERLORD commented 2026-02-05 10:57:05 +03:00
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@kiwijunglist commented on GitHub (Jun 9, 2025):

I have this problem too. X265 Samsung videos just really misbehave with immich :(

There seems to be some kind of strange issue where videos don't play properly in immich, but if i download the video file in immich and play inside the same browser it works fine.

@kiwijunglist commented on GitHub (Jun 9, 2025): I have this problem too. X265 Samsung videos just really misbehave with immich :( There seems to be some kind of strange issue where videos don't play properly in immich, but if i download the video file in immich and play inside the same browser it works fine.
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Reference: immich-app/immich#4873
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