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Error loading thumbs #4372

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opened 2026-02-05 10:15:44 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-05 10:15:44 +03:00
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Originally created by @dodg3r on GitHub (Sep 20, 2024).

The bug

When backing up my iphone photos sometimes no thumbs is generated

The OS that Immich Server is running on

Ubuntu 22.04

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - pictures:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:84882e87b54734154586e5f8abd4dce69fe7311315e2fc6d67c29614c8de2672
    restart: always

  database:
    container_name: immich_postgres
    image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:
  pictures:
    driver_opts:
      type: nfs
      o: addr=X.X.X.X,nfsvers=3
      device: X.X.X.X:/mnt/Backup/Immich_pictures

Your .env content

# The location where your uploaded files are stored
# UPLOAD_LOCATION=./library

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release
TZ=Europe/Stockholm

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=***

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
DB_DATA_LOCATION=./postgres

REDIS_HOSTNAME=immich_redis

Reproduction steps

  1. Backup photo with iphone

...

Relevant log output

[Nest] 7  - 09/20/2024, 7:58:28 AM    WARN [Microservices:MetadataService] Asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a has no valid date (undefined), falling back to asset.fileCreatedAt
[Nest] 7  - 09/20/2024, 7:58:28 AM   ERROR [Microservices:JobService] Unable to run job handler (metadataExtraction/metadata-extraction): TypeError: exifTags.ModifyDate?.toDate is not a function
[Nest] 7  - 09/20/2024, 7:58:28 AM   ERROR [Microservices:JobService] TypeError: exifTags.ModifyDate?.toDate is not a function
    at MetadataService.getDates (/usr/src/app/dist/services/metadata.service.js:508:46)
    at MetadataService.handleMetadataExtraction (/usr/src/app/dist/services/metadata.service.js:194:80)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async /usr/src/app/dist/services/job.service.js:148:36
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 7  - 09/20/2024, 7:58:28 AM   ERROR [Microservices:JobService] Object:
{
  "id": "cfcbb89d-6e49-49e5-9715-7f80ad4eab3a",
  "source": "upload"
}

Additional information

When I press resfresh thumbnail it works.

[Nest] 7  - 09/20/2024, 11:20:32 AM     LOG [Microservices:MediaService] Successfully generated JPEG video preview for asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a
[Nest] 7  - 09/20/2024, 11:20:33 AM     LOG [Microservices:MediaService] Successfully generated WEBP video thumbnail for asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a
Originally created by @dodg3r on GitHub (Sep 20, 2024). ### The bug When backing up my iphone photos sometimes no thumbs is generated ### The OS that Immich Server is running on Ubuntu 22.04 ### Version of Immich Server v1.115.0 ### Version of Immich Mobile App v1.115.0 ### Platform with the issue - [X] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} volumes: - pictures:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always redis: container_name: immich_redis image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:84882e87b54734154586e5f8abd4dce69fe7311315e2fc6d67c29614c8de2672 restart: always database: container_name: immich_postgres image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - ${DB_DATA_LOCATION}:/var/lib/postgresql/data restart: always volumes: model-cache: pictures: driver_opts: type: nfs o: addr=X.X.X.X,nfsvers=3 device: X.X.X.X:/mnt/Backup/Immich_pictures ``` ### Your .env content ```Shell # The location where your uploaded files are stored # UPLOAD_LOCATION=./library # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release TZ=Europe/Stockholm # Connection secret for postgres. You should change it to a random password DB_PASSWORD=*** # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich DB_DATA_LOCATION=./postgres REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps 1. Backup photo with iphone 2. 3. ... ### Relevant log output ```shell [Nest] 7 - 09/20/2024, 7:58:28 AM WARN [Microservices:MetadataService] Asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a has no valid date (undefined), falling back to asset.fileCreatedAt [Nest] 7 - 09/20/2024, 7:58:28 AM ERROR [Microservices:JobService] Unable to run job handler (metadataExtraction/metadata-extraction): TypeError: exifTags.ModifyDate?.toDate is not a function [Nest] 7 - 09/20/2024, 7:58:28 AM ERROR [Microservices:JobService] TypeError: exifTags.ModifyDate?.toDate is not a function at MetadataService.getDates (/usr/src/app/dist/services/metadata.service.js:508:46) at MetadataService.handleMetadataExtraction (/usr/src/app/dist/services/metadata.service.js:194:80) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async /usr/src/app/dist/services/job.service.js:148:36 at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28) at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24) [Nest] 7 - 09/20/2024, 7:58:28 AM ERROR [Microservices:JobService] Object: { "id": "cfcbb89d-6e49-49e5-9715-7f80ad4eab3a", "source": "upload" } ``` ### Additional information When I press resfresh thumbnail it works. ``` [Nest] 7 - 09/20/2024, 11:20:32 AM LOG [Microservices:MediaService] Successfully generated JPEG video preview for asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a [Nest] 7 - 09/20/2024, 11:20:33 AM LOG [Microservices:MediaService] Successfully generated WEBP video thumbnail for asset cfcbb89d-6e49-49e5-9715-7f80ad4eab3a ```
OVERLORD commented 2026-02-05 10:15:51 +03:00
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@bo0tzz commented on GitHub (Sep 20, 2024):

#12634

@bo0tzz commented on GitHub (Sep 20, 2024): #12634
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Reference: immich-app/immich#4372
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