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Uploaded video not processed #4357

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opened 2026-02-05 10:14:13 +03:00 by OVERLORD · 1 comment
OVERLORD commented 2026-02-05 10:14:13 +03:00
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Originally created by @AFumi39 on GitHub (Sep 18, 2024).

The bug

I noticed that with version v1.115.0: if I upload a video file that does not need to be transcoded (H264), it seems that Immich server does not process it.
So, if I upload it using the web interface, no thumbnail is generated, the video remains in upload/upload folder with hash as name, no metadata information are displayed (the date remains blank), the video length in the timeline is 0:00, etc.
But the video is playable without problem if I open it in the detailed view.

If I upload it from mobile app, it's all the same, but the video duration in the timeline view is displayed correctly.

If I force the thumbnail generation, or the storage template migration, these 2 aspects fix itself (thumbnail is displayed and storage location change correctly), but other else issues remain unchanged (no date displayed, ecc.).

I attach an example of a video file that give this problem.

https://github.com/user-attachments/assets/c5185075-834f-4307-a070-a337ba25eab9

The OS that Immich Server is running on

Docker

Version of Immich Server

V1.115.0

Version of Immich Mobile App

1.115.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload:rw
      - /etc/localtime:/etc/localtime:ro
      - /volume1/docker/immich-app/ext-library:/mnt/media/ext-library:rw
    env_file:
      - stack.env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false
    labels:
      - 'wud.tag.include=v^([0-9]\d*)\.([0-9]\d*)\.([0-9]\d*)$$'
      - 'wud.watch.digest=true'
      - 'wud.link.template=https://github.com/immich-app/immich/releases/tag/$${raw}'
      - 'wud.display.name=Immich server'
      - 'wud.display.icon=mdi:image-multiple-outline'

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache:rw
    env_file:
      - stack.env
    restart: always
    healthcheck:
      disable: false
    labels:
      - 'wud.watch=false'

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:e3b17ba9479deec4b7d1eeec1548a253acc5374d68d3b27937fcfe4df8d18c7e
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always
    labels:
      - 'wud.watch=false'

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data:rw
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      #start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always
    labels:
      - 'wud.watch=false'

  backup:
    container_name: immich_db_dumper
    image: prodrigestivill/postgres-backup-local:14
    restart: always
    env_file:
      - stack.env
    environment:
      POSTGRES_HOST: database
      POSTGRES_CLUSTER: 'TRUE'
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      SCHEDULE: "@daily"
      POSTGRES_EXTRA_OPTS: '--clean --if-exists'
      BACKUP_DIR: /db_dumps
    volumes:
      - /volume1/backup/immich_db_backup:/db_dumps:rw
    depends_on:
      - database
    labels:
      - 'wud.watch=false'

volumes:
  model-cache:

Your .env content

UPLOAD_LOCATION=/volume1/docker/immich-app/library
DB_DATA_LOCATION=/volume1/docker/immich-app/postgres
TZ=Europe/Rome
IMMICH_VERSION=v1.115.0
DB_PASSWORD=***
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

...

Relevant log output

No response

Additional information

No response

Originally created by @AFumi39 on GitHub (Sep 18, 2024). ### The bug I noticed that with version v1.115.0: if I upload a video file that does not need to be transcoded (H264), it seems that Immich server does not process it. So, if I upload it using the web interface, no thumbnail is generated, the video remains in upload/upload folder with hash as name, no metadata information are displayed (the date remains blank), the video length in the timeline is 0:00, etc. But the video is playable without problem if I open it in the detailed view. If I upload it from mobile app, it's all the same, but the video duration in the timeline view is displayed correctly. If I force the thumbnail generation, or the storage template migration, these 2 aspects fix itself (thumbnail is displayed and storage location change correctly), but other else issues remain unchanged (no date displayed, ecc.). I attach an example of a video file that give this problem. https://github.com/user-attachments/assets/c5185075-834f-4307-a070-a337ba25eab9 ### The OS that Immich Server is running on Docker ### Version of Immich Server V1.115.0 ### Version of Immich Mobile App 1.115.0 ### Platform with the issue - [X] Server - [ ] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload:rw - /etc/localtime:/etc/localtime:ro - /volume1/docker/immich-app/ext-library:/mnt/media/ext-library:rw env_file: - stack.env ports: - 2283:3001 depends_on: - redis - database restart: always healthcheck: disable: false labels: - 'wud.tag.include=v^([0-9]\d*)\.([0-9]\d*)\.([0-9]\d*)$$' - 'wud.watch.digest=true' - 'wud.link.template=https://github.com/immich-app/immich/releases/tag/$${raw}' - 'wud.display.name=Immich server' - 'wud.display.icon=mdi:image-multiple-outline' immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache:rw env_file: - stack.env restart: always healthcheck: disable: false labels: - 'wud.watch=false' redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:e3b17ba9479deec4b7d1eeec1548a253acc5374d68d3b27937fcfe4df8d18c7e healthcheck: test: redis-cli ping || exit 1 restart: always labels: - 'wud.watch=false' database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data:rw healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m #start_interval: 30s start_period: 5m command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"] restart: always labels: - 'wud.watch=false' backup: container_name: immich_db_dumper image: prodrigestivill/postgres-backup-local:14 restart: always env_file: - stack.env environment: POSTGRES_HOST: database POSTGRES_CLUSTER: 'TRUE' POSTGRES_USER: ${DB_USERNAME} POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_DB: ${DB_DATABASE_NAME} SCHEDULE: "@daily" POSTGRES_EXTRA_OPTS: '--clean --if-exists' BACKUP_DIR: /db_dumps volumes: - /volume1/backup/immich_db_backup:/db_dumps:rw depends_on: - database labels: - 'wud.watch=false' volumes: model-cache: ``` ### Your .env content ```Shell UPLOAD_LOCATION=/volume1/docker/immich-app/library DB_DATA_LOCATION=/volume1/docker/immich-app/postgres TZ=Europe/Rome IMMICH_VERSION=v1.115.0 DB_PASSWORD=*** DB_USERNAME=postgres DB_DATABASE_NAME=immich ``` ### Reproduction steps 1. 2. 3. ... ### Relevant log output _No response_ ### Additional information _No response_
OVERLORD commented 2026-02-05 10:14:23 +03:00
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@jrasm91 commented on GitHub (Sep 18, 2024):

Duplicate of #12634

@jrasm91 commented on GitHub (Sep 18, 2024): Duplicate of #12634
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Reference: immich-app/immich#4357
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