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Code Issues 783 Packages Projects Releases 22 Wiki Activity

Some videos are unable to play both in Android app and web browser #4225

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opened 2026-02-05 09:54:07 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 09:54:07 +03:00
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Originally created by @Hotwill on GitHub (Sep 5, 2024).

The bug

Some videos of my immich are unable to play both in Android and web browser.
The videos are in external library. When a video is added to the external library, immich can discover the video, but sometimes can't play.

The OS that Immich Server is running on

Docker

Version of Immich Server

v1.113.0

Version of Immich Mobile App

v1.113.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:e3b17ba9479deec4b7d1eeec1548a253acc5374d68d3b27937fcfe4df8d18c7e
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/volume1/backups/immich_library
# The location where your database files are stored
DB_DATA_LOCATION=/volume1/backups/server/immich/postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Asia/Shanghai

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=4t5t4trtrtr7aH6

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

HF_ENDPOINT=https://hf-mirror.com

Reproduction steps

  1. Add a video to external library
  2. Play the video that was just added.
  3. Sometimes the videos can play normally, and sometimes they cannot.

Relevant log output

log of immich server when add a video to external library:

[Nest] 7  - 09/04/2024, 9:17:13 PM     LOG [Microservices:MediaService] Successfully generated JPEG image preview for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Screenshots/2024/09/Screenshot_2024-09-04-14-59-18-779_com.tencent.mm.jpg
|stdout|2024-09-04T13:17:13.507352283Z
[Nest] 7  - 09/04/2024, 9:17:15 PM     LOG [Microservices:MediaService] Successfully generated WEBP image thumbnail for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Screenshots/2024/09/Screenshot_2024-09-04-14-59-18-779_com.tencent.mm.jpg
|stdout|2024-09-04T13:17:15.142957660Z
[Nest] 7  - 09/04/2024, 9:17:26 PM     LOG [Microservices:MediaService] Started encoding video 3cf87d3f-7783-48c4-b8cb-dead8d34c71a {"inputOptions":[],"outputOptions":["-c:v h264","-c:a copy","-movflags faststart","-fps_mode passthrough","-map 0:0","-map 0:1","-v verbose","-vf scale=720:-2,format=yuv420p","-preset ultrafast","-crf 23","-maxrate 4500000","-bufsize 9000000"],"twoPass":false}
|stdout|2024-09-04T13:17:26.159126206Z
[Nest] 7  - 09/04/2024, 9:17:31 PM     LOG [Microservices:MediaService] Successfully generated JPEG video preview for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Camera/2024/09/VID_20240904_201011.mp4
|stdout|2024-09-04T13:17:31.605999412Z
[Nest] 7  - 09/04/2024, 9:17:32 PM     LOG [Microservices:MediaService] Started encoding video 3cf87d3f-7783-48c4-b8cb-dead8d34c71a {"inputOptions":[],"outputOptions":["-c:v h264","-c:a copy","-movflags faststart","-fps_mode passthrough","-map 0:0","-map 0:1","-v verbose","-vf scale=720:-2,format=yuv420p","-preset ultrafast","-crf 23","-maxrate 4500000","-bufsize 9000000"],"twoPass":false}
|stdout|2024-09-04T13:17:32.178436540Z
[Nest] 7  - 09/04/2024, 9:17:36 PM     LOG [Microservices:MediaService] Successfully generated WEBP video thumbnail for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Camera/2024/09/VID_20240904_201011.mp4
|stdout|2024-09-04T13:17:36.505687290Z
[Nest] 7  - 09/04/2024, 9:17:40 PM     LOG [Microservices:MediaService] Successfully encoded 3cf87d3f-7783-48c4-b8cb-dead8d34c71a
|stdout|2024-09-04T13:17:40.825533375Z
[Nest] 7  - 09/04/2024, 9:17:43 PM     LOG [Microservices:MediaService] Successfully encoded 3cf87d3f-7783-48c4-b8cb-dead8d34c71a

Additional information

No response

Originally created by @Hotwill on GitHub (Sep 5, 2024). ### The bug Some videos of my immich are unable to play both in Android and web browser. The videos are in external library. When a video is added to the external library, immich can discover the video, but sometimes can't play. ### The OS that Immich Server is running on Docker ### Version of Immich Server v1.113.0 ### Version of Immich Mobile App v1.113.0 ### Platform with the issue - [ ] Server - [X] Web - [X] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:e3b17ba9479deec4b7d1eeec1548a253acc5374d68d3b27937fcfe4df8d18c7e healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"] restart: always volumes: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/volume1/backups/immich_library # The location where your database files are stored DB_DATA_LOCATION=/volume1/backups/server/immich/postgres # To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List TZ=Asia/Shanghai # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password DB_PASSWORD=4t5t4trtrtr7aH6 # The values below this line do not need to be changed ################################################################################### DB_USERNAME=postgres DB_DATABASE_NAME=immich HF_ENDPOINT=https://hf-mirror.com ``` ### Reproduction steps 1. Add a video to external library 2. Play the video that was just added. 3. Sometimes the videos can play normally, and sometimes they cannot. ### Relevant log output log of immich server when add a video to external library: ``` [Nest] 7 - 09/04/2024, 9:17:13 PM LOG [Microservices:MediaService] Successfully generated JPEG image preview for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Screenshots/2024/09/Screenshot_2024-09-04-14-59-18-779_com.tencent.mm.jpg |stdout|2024-09-04T13:17:13.507352283Z [Nest] 7 - 09/04/2024, 9:17:15 PM LOG [Microservices:MediaService] Successfully generated WEBP image thumbnail for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Screenshots/2024/09/Screenshot_2024-09-04-14-59-18-779_com.tencent.mm.jpg |stdout|2024-09-04T13:17:15.142957660Z [Nest] 7 - 09/04/2024, 9:17:26 PM LOG [Microservices:MediaService] Started encoding video 3cf87d3f-7783-48c4-b8cb-dead8d34c71a {"inputOptions":[],"outputOptions":["-c:v h264","-c:a copy","-movflags faststart","-fps_mode passthrough","-map 0:0","-map 0:1","-v verbose","-vf scale=720:-2,format=yuv420p","-preset ultrafast","-crf 23","-maxrate 4500000","-bufsize 9000000"],"twoPass":false} |stdout|2024-09-04T13:17:26.159126206Z [Nest] 7 - 09/04/2024, 9:17:31 PM LOG [Microservices:MediaService] Successfully generated JPEG video preview for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Camera/2024/09/VID_20240904_201011.mp4 |stdout|2024-09-04T13:17:31.605999412Z [Nest] 7 - 09/04/2024, 9:17:32 PM LOG [Microservices:MediaService] Started encoding video 3cf87d3f-7783-48c4-b8cb-dead8d34c71a {"inputOptions":[],"outputOptions":["-c:v h264","-c:a copy","-movflags faststart","-fps_mode passthrough","-map 0:0","-map 0:1","-v verbose","-vf scale=720:-2,format=yuv420p","-preset ultrafast","-crf 23","-maxrate 4500000","-bufsize 9000000"],"twoPass":false} |stdout|2024-09-04T13:17:32.178436540Z [Nest] 7 - 09/04/2024, 9:17:36 PM LOG [Microservices:MediaService] Successfully generated WEBP video thumbnail for asset /synology_homes/Photos/MobileBackup/Xiaomi 12/DCIM/Camera/2024/09/VID_20240904_201011.mp4 |stdout|2024-09-04T13:17:36.505687290Z [Nest] 7 - 09/04/2024, 9:17:40 PM LOG [Microservices:MediaService] Successfully encoded 3cf87d3f-7783-48c4-b8cb-dead8d34c71a |stdout|2024-09-04T13:17:40.825533375Z [Nest] 7 - 09/04/2024, 9:17:43 PM LOG [Microservices:MediaService] Successfully encoded 3cf87d3f-7783-48c4-b8cb-dead8d34c71a ``` ### Additional information _No response_
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Reference: immich-app/immich#4225
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