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[BUG] Images & thumbnails are not loading #399
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opened 2026-02-04 20:16:20 +03:00 by OVERLORD
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Reference: immich-app/immich#399
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Originally created by @palitu on GitHub (Oct 31, 2022).
Describe the bug
After an update to the latest version (via docker-compose pull & docker-compose up), i can no longer view images or thumbnails.
Task List
Please complete the task list below. We need this information to help us reproduce the bug or point out problems in your setup. You are not providing enough info may delay our effort to help you.
docker-composefile..envfile.To Reproduce
Steps to reproduce the behavior:
Some logs when accessing images/thumbnails
Expected behavior
I expect that the images will load.
Screenshots

System
<version>v1.33.1(Docker, Ubuntu 18.04)1.33.0 b52Additional context
Has been working flawlessly until now. no breaking changes since last update.
compose
.env
@alextran1502 commented on GitHub (Oct 31, 2022):
Can you try to bring down all the containers and start them backup? I updated mine without any problem 🤔
@palitu commented on GitHub (Oct 31, 2022):
Looks like the photos backed up since upgrading work, but anything prior doesn't.
The restart has not helped.
@alextran1502 commented on GitHub (Oct 31, 2022):
Can you try to attach to the
immich-servercontainer and performls -laI want to check the user and group of theuploaddirectory.Just for the sake of trying, can you try to remove the
immich-servercontainer and recreate it?@palitu commented on GitHub (Oct 31, 2022):
that did not help. Note that i have volumne binds to the local disk, not a docker volume. the the local user has access to the upload directory. and it also has access to only the most recent uploads, since the upgrade.
@palitu commented on GitHub (Oct 31, 2022):
recreating the container has not fixed it.
@palitu commented on GitHub (Oct 31, 2022):
interesting... it seems like all of the original and thumbnails have been deleted/removed.
from inside the container, it can only see a few assets in the upload folder.
but there seems to be a lot of assets in the DB:
@palitu commented on GitHub (Oct 31, 2022):
uurrgh... i think i have the answer... and it is a terrible case of timing.
Looks like my NAS got assigned a different IP address (how!?!?) after a power outage. so the NFS never remounted properly....
Let me correct it and i will get back to you.
@alextran1502 commented on GitHub (Oct 31, 2022):
Ah, this would explain why the assets weren't found
@palitu commented on GitHub (Nov 1, 2022):
yeah...
Is there a way to look for 'unbacked up' assets? i now have a predicament where it has some assets that were backed up whilst the NFS share was down, and are not available.
i believe that they are registered in the DB, but now the files are in a different location.
Can i get into the DB and remove some of the assets so that they are re-uploaded?
(PS - sorry for the run around!)
@alextran1502 commented on GitHub (Nov 1, 2022):
If the files are in different locations, can you pull out the "recently" uploaded files and put them into their respective directories? Since the filename is generated and registered in the database, once you out them in the correct directory, you shouldn't have any problem displaying them