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[BUG] Automatic background backup is not working on Android #375

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opened 2026-02-04 20:06:47 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-04 20:06:47 +03:00
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Originally created by @ngugcx on GitHub (Oct 24, 2022).

Describe the bug
After enable "Automatic background service", automatic background backup is still not working.

Task List

  • I have read thoroughly the README setup and installation instructions.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. Turn on "Automatic background service" on the mobile app
  2. Automatic background backup is not working.

Expected behavior
Automatic background backup should be running at background after enable "Automatic background service".

System

  • Phone OS [iOS, Android]: Android 11
  • Server Version: v1.32.1
  • Mobile App Version: v1.32.1
Originally created by @ngugcx on GitHub (Oct 24, 2022). **Describe the bug** After enable "Automatic background service", automatic background backup is still not working. **Task List** - [x] I have read thoroughly the README setup and installation instructions. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Turn on "Automatic background service" on the mobile app 2. Automatic background backup is not working. **Expected behavior** Automatic background backup should be running at background after enable "Automatic background service". **System** - Phone OS [iOS, Android]: Android 11 - Server Version: v1.32.1 - Mobile App Version: v1.32.1
OVERLORD commented 2026-02-04 20:06:52 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2022):

Did you follow the prompt to disable battery optimization on your phone?

What is your phone model? I know the newer version of Samsung phone is very strict on battery optimization.

@alextran1502 commented on GitHub (Oct 24, 2022): Did you follow the prompt to disable battery optimization on your phone? What is your phone model? I know the newer version of Samsung phone is very strict on battery optimization.
OVERLORD commented 2026-02-04 20:07:19 +03:00
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@ngugcx commented on GitHub (Oct 24, 2022):

Did you follow the prompt to disable battery optimization on your phone?

Yes, I put it in the whitelist.

What is your phone model? I know the newer version of Samsung phone is very strict on battery optimization.

Redmi Note 9 Pro.
Actually the backgroud service is not started from the beginning, even when I was using the phone.
5a645e4e5ca9d511f266a8210d9b2f0

@ngugcx commented on GitHub (Oct 24, 2022): > Did you follow the prompt to disable battery optimization on your phone? Yes, I put it in the whitelist. > What is your phone model? I know the newer version of Samsung phone is very strict on battery optimization. Redmi Note 9 Pro. Actually the backgroud service is not started from the beginning, even when I was using the phone. ![5a645e4e5ca9d511f266a8210d9b2f0](https://user-images.githubusercontent.com/44153489/197565443-3ff69053-a913-4a2b-b81f-de503cc9637e.jpg)
OVERLORD commented 2026-02-04 20:07:25 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2022):

Please note that the background backup happen only when you put the app to the background.

It happens under the condition below:

  1. After you enable or re-enable background backup and put the app to the background.
  2. When there is a new photo or video get added to the selected albums for backup.

The UI's asset count won't update right away if it is the first screen you open you put the app to the foreground (due to some interlocking mechanism of the internal storage between foreground and background thread).

Please help me confirm the above mentioned conditions

@alextran1502 commented on GitHub (Oct 24, 2022): Please note that the background backup happen only when you put the app to the background. It happens under the condition below: 1. After you enable or re-enable background backup and put the app to the background. 2. When there is a new photo or video get added to the selected albums for backup. The UI's asset count won't update right away if it is the first screen you open you put the app to the foreground (due to some interlocking mechanism of the internal storage between foreground and background thread). Please help me confirm the above mentioned conditions
OVERLORD commented 2026-02-04 20:07:42 +03:00
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@ngugcx commented on GitHub (Oct 24, 2022):

So It's not working for the initial sync?

@ngugcx commented on GitHub (Oct 24, 2022): So It's not working for the initial sync?
OVERLORD commented 2026-02-04 20:07:44 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2022):

So It's not working for the initial sync?

No, it should work for the initial sync. Try to add new photo to the album you are trying to backup in the background and see if the process starts.

@alextran1502 commented on GitHub (Oct 24, 2022): > So It's not working for the initial sync? No, it should work for the initial sync. Try to add new photo to the album you are trying to backup in the background and see if the process starts.
OVERLORD commented 2026-02-04 20:07:58 +03:00
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@ngugcx commented on GitHub (Oct 24, 2022):

After switch it to background, it's working, though very slow.

@ngugcx commented on GitHub (Oct 24, 2022): After switch it to background, it's working, though very slow.
OVERLORD commented 2026-02-04 20:08:07 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2022):

Slowness can come from multiple factors. If you are observing a different bugs, please help open a new issue.

Thank you for reporting. I will probably need to put the inner working mechanism of background backup to the documentation somewhere.

@alextran1502 commented on GitHub (Oct 24, 2022): Slowness can come from multiple factors. If you are observing a different bugs, please help open a new issue. Thank you for reporting. I will probably need to put the inner working mechanism of background backup to the documentation somewhere.
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Reference: immich-app/immich#375
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