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Code Issues 783 Packages Projects Releases 22 Wiki Activity

"Error loading image" - loads okay when you click 'Refresh Thumbnails' #3661

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opened 2026-02-05 09:09:04 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 09:09:04 +03:00
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Originally created by @sharmalakshay on GitHub (Jun 23, 2024).

The bug

A lot of images show as blur and when you click to open, you get the message "Error loading image".
image
image
But if then you click 'Refresh Thumbnails', close the image and re-open, it opens fine!
image

Also can't load the thumnails for the People n Places!
image

The OS that Immich Server is running on

Debian

Version of Immich Server

v1.106.4

Version of Immich Mobile App

v1.106.3

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - stack.env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always



  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - stack.env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:afb290a0a0d0b2bd7537b62ebff1eb84d045c757c1c31ca2ca48c79536c0de82
    restart: always

  database:
    container_name: immich_postgres

    image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    env_file:
      - stack.env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

UPLOAD_LOCATION=/mnt/immich_disk/all1
IMMICH_VERSION=release
DB_PASSWORD=postgres
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
REDIS_HOSTNAME=immich_redis
THUMB_LOCATION=/immich_thumbs

Reproduction steps

1. Open Immich web
2. Scroll down a little to see old images (2-3 weeks)
3. Lots of images with blur

Relevant log output

No response

Additional information

The disk I use for backups is an HDD and I have recently chosen to store the thumnails on the sd card with hopes of better load-times when searching for images of people or things.
I have deleted the old thumbnails and have re-created them on the sd card.
This issue existed BEFORE I did all that but it wasn't that bad. Now more than half of the images show up like that.
Also, I use both an iPhone and an Android to upload.

Originally created by @sharmalakshay on GitHub (Jun 23, 2024). ### The bug A lot of images show as blur and when you click to open, you get the message "Error loading image". ![image](https://github.com/immich-app/immich/assets/33317879/4236df21-005c-4272-9807-fba7c4a1452e) ![image](https://github.com/immich-app/immich/assets/33317879/07501c60-f866-4914-ba76-267bb8790bca) But if then you click 'Refresh Thumbnails', close the image and re-open, it opens fine! ![image](https://github.com/immich-app/immich/assets/33317879/a081cf75-2473-4eec-a271-03b3b01ff5c2) Also can't load the thumnails for the People n Places! ![image](https://github.com/immich-app/immich/assets/33317879/c48fafe7-0b03-464f-989e-2c0e44687d77) ### The OS that Immich Server is running on Debian ### Version of Immich Server v1.106.4 ### Version of Immich Mobile App v1.106.3 ### Platform with the issue - [ ] Server - [X] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs - /etc/localtime:/etc/localtime:ro env_file: - stack.env ports: - 2283:3001 depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - stack.env restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:afb290a0a0d0b2bd7537b62ebff1eb84d045c757c1c31ca2ca48c79536c0de82 restart: always database: container_name: immich_postgres image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 env_file: - stack.env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always volumes: pgdata: model-cache: ``` ### Your .env content ```Shell UPLOAD_LOCATION=/mnt/immich_disk/all1 IMMICH_VERSION=release DB_PASSWORD=postgres DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis THUMB_LOCATION=/immich_thumbs ``` ### Reproduction steps ```bash 1. Open Immich web 2. Scroll down a little to see old images (2-3 weeks) 3. Lots of images with blur ``` ### Relevant log output _No response_ ### Additional information The disk I use for backups is an HDD and I have recently chosen to store the thumnails on the sd card with hopes of better load-times when searching for images of people or things. I have deleted the old thumbnails and have re-created them on the sd card. This issue existed BEFORE I did all that but it wasn't that bad. Now more than half of the images show up like that. Also, I use both an iPhone and an Android to upload.
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Reference: immich-app/immich#3661
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