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[BUG] Panoramic images do not appear properly #357

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opened 2026-02-04 19:58:57 +03:00 by OVERLORD · 7 comments
OVERLORD commented 2026-02-04 19:58:57 +03:00
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Originally created by @finickyFalcon5 on GitHub (Oct 11, 2022).

When uploading images from my computer, using the web interface, panoramic image thumbnails appear as a grey box with the image filename (generated by Immich). The images do not open when clicked.

2022-10-10_15-14

Originally created by @finickyFalcon5 on GitHub (Oct 11, 2022). When uploading images from my computer, using the web interface, panoramic image thumbnails appear as a grey box with the image filename (generated by Immich). The images do not open when clicked. ![2022-10-10_15-14](https://user-images.githubusercontent.com/115508507/194960591-2f82ca80-45ce-4277-9750-9cef6240b5ae.png)
OVERLORD commented 2026-02-04 19:59:17 +03:00
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@alextran1502 commented on GitHub (Oct 11, 2022):

Can you include a picture for testing and debugging?

@alextran1502 commented on GitHub (Oct 11, 2022): Can you include a picture for testing and debugging?
OVERLORD commented 2026-02-04 19:59:25 +03:00
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@finickyFalcon5 commented on GitHub (Oct 11, 2022):

I just tried to upload a sample image here and got a warning that the file is too big. So I resampled the image to 25% and uploaded it to Immich and it worked. So the issue is not panoramic images but image size.
I uploaded the original image here: https://filen.io/d/6e5a00d5-8825-4d61-81fc-34b7ccae2b83#!4sdyQgfOIyYkXJRMmRpzjUAW3fKph8oX
It is 15.1 MB.

@finickyFalcon5 commented on GitHub (Oct 11, 2022): I just tried to upload a sample image here and got a warning that the file is too big. So I resampled the image to 25% and uploaded it to Immich and it worked. So the issue is not panoramic images but image size. I uploaded the original image here: https://filen.io/d/6e5a00d5-8825-4d61-81fc-34b7ccae2b83#!4sdyQgfOIyYkXJRMmRpzjUAW3fKph8oX It is 15.1 MB.
OVERLORD commented 2026-02-04 19:59:47 +03:00
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@alextran1502 commented on GitHub (Oct 11, 2022):

Do you have file size limiting on your reverse proxy?
On Mon, Oct 10, 2022 at 8:01 PM finickyFalcon5 @.***>
wrote:

I just tried to upload a sample image here and got a warning that the file
is too big. So I resampled the image to 25% and uploaded it to Immich and
it worked. So the issue is not panoramic images but image size.
I uploaded the original image here:
https://filen.io/d/6e5a00d5-8825-4d61-81fc-34b7ccae2b83#!4sdyQgfOIyYkXJRMmRpzjUAW3fKph8oX
http://url
It is 15.1 MB.

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@alextran1502 commented on GitHub (Oct 11, 2022): Do you have file size limiting on your reverse proxy? On Mon, Oct 10, 2022 at 8:01 PM finickyFalcon5 ***@***.***> wrote: > I just tried to upload a sample image here and got a warning that the file > is too big. So I resampled the image to 25% and uploaded it to Immich and > it worked. So the issue is not panoramic images but image size. > I uploaded the original image here: > https://filen.io/d/6e5a00d5-8825-4d61-81fc-34b7ccae2b83#!4sdyQgfOIyYkXJRMmRpzjUAW3fKph8oX > <http://url> > It is 15.1 MB. > > — > Reply to this email directly, view it on GitHub > <https://github.com/immich-app/immich/issues/806#issuecomment-1273958150>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AGONL7Q6IGHG3U54BBPSPP3WCS34ZANCNFSM6AAAAAARBXADRE> > . > You are receiving this because you commented.Message ID: > ***@***.***> >
OVERLORD commented 2026-02-04 19:59:54 +03:00
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@finickyFalcon5 commented on GitHub (Oct 11, 2022):

I don't know. I downloaded the docker-compose and env files and other than setting the backup location, I just ran the docker-compose file as is.

@finickyFalcon5 commented on GitHub (Oct 11, 2022): I don't know. I downloaded the docker-compose and env files and other than setting the backup location, I just ran the docker-compose file as is.
OVERLORD commented 2026-02-04 20:00:03 +03:00
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@raisinbear commented on GitHub (Oct 11, 2022):

Hi, maybe let me add a note here, too. I noticed the same but only when uploading a folder (edit: via CLI app) containing many images, including several quite large (> 11 MB) panoric images, all at once. On the server side, I saw that the microservices container would restart every few minutes afterwards. All I could get out of the logs was a segmentation fault reported by the microservices container. After all in all 8 restarts, immich ran stable again and all thumbnails for other images had appeared, but not for the largest panoramic images.
Deleting them and readding them one by one worked fine, so I'm still trying to figure out how to reproduce this properly.

@raisinbear commented on GitHub (Oct 11, 2022): Hi, maybe let me add a note here, too. I noticed the same but only when uploading a folder (edit: via CLI app) containing many images, including several quite large (> 11 MB) panoric images, all at once. On the server side, I saw that the microservices container would restart every few minutes afterwards. All I could get out of the logs was a segmentation fault reported by the microservices container. After all in all 8 restarts, immich ran stable again and all thumbnails for other images had appeared, but not for the largest panoramic images. Deleting them and readding them one by one worked fine, so I'm still trying to figure out how to reproduce this properly.
OVERLORD commented 2026-02-04 20:00:13 +03:00
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@zackpollard commented on GitHub (Oct 11, 2022):

I tried uploading this image to my instance and got this error in the microservices
image

@zackpollard commented on GitHub (Oct 11, 2022): I tried uploading this image to my instance and got this error in the microservices ![image](https://user-images.githubusercontent.com/1313578/195102843-9b848fa0-60ca-462e-8801-8acbec67a853.png)
OVERLORD commented 2026-02-04 20:00:32 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2022):

Fixed in #847

@alextran1502 commented on GitHub (Oct 24, 2022): Fixed in #847
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Reference: immich-app/immich#357
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