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[BUG] iOS 16 - app won't load images or videos #298

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opened 2026-02-04 19:27:40 +03:00 by OVERLORD · 23 comments
OVERLORD commented 2026-02-04 19:27:40 +03:00
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Originally created by @Sid-Sun on GitHub (Sep 13, 2022).

iOS and iPadOS apps won't load images and videos ever since I did bulk upload of images and videos using CLI

The app is working fine on android and web

Server details:
i7 7700HQ
16 GB Memory
Data is saved on HDD

iPad 8th Gen
iPhone 13
App version: 1.28.3 build.56
Server version: 1.28.3

  • I have read thoroughly the README setup and installation instructions.
  • I have included my docker-compose file.
  • I have included my redacted .env file.
  • I have included information on my machine, and environment.

To Reproduce
Steps to reproduce the behavior:

  1. Set up service
  2. Use CLI to bulk upload Google Photos Takeout photos and videos to server
  3. iOS App won't load images and videos anymore

Expected behavior
Apps continue to work, showing new images and videos

Screenshots
image
image

System

  • Phone OS [iOS, Android]: iOS 16, Android 12
  • Server Version: 1.28.3
  • Mobile App Version: 1.28.3

Additional context
Since the initial symptom, iOS App also sometimes complains about invalid credentials (might be related to network - connected over Tailscale), re-install does not seem to fix the problem

Originally created by @Sid-Sun on GitHub (Sep 13, 2022). iOS and iPadOS apps won't load images and videos ever since I did bulk upload of images and videos using CLI The app is working fine on android and web Server details: i7 7700HQ 16 GB Memory Data is saved on HDD iPad 8th Gen iPhone 13 App version: 1.28.3 build.56 Server version: 1.28.3 - [x] I have read thoroughly the README setup and installation instructions. - [x] I have included my `docker-compose` file. - [x] I have included my redacted `.env` file. - [x] I have included information on my machine, and environment. **To Reproduce** Steps to reproduce the behavior: 1. Set up service 2. Use CLI to bulk upload Google Photos Takeout photos and videos to server 3. iOS App won't load images and videos anymore **Expected behavior** Apps continue to work, showing new images and videos **Screenshots** ![image](https://user-images.githubusercontent.com/22845347/189972925-ff1b8b29-0b96-4680-9793-94245aadbd34.png) ![image](https://user-images.githubusercontent.com/22845347/189972987-be6d0641-0f29-4471-8172-3b63c3b92552.png) **System** - Phone OS [iOS, Android]: iOS 16, Android 12 - Server Version: 1.28.3 - Mobile App Version: 1.28.3 **Additional context** Since the initial symptom, iOS App also sometimes complains about invalid credentials (might be related to network - connected over Tailscale), re-install does not seem to fix the problem
OVERLORD commented 2026-02-04 19:27:48 +03:00
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@alextran1502 commented on GitHub (Sep 13, 2022):

Can you try the two things here?

  1. Clear the cache in the cache setting in the app.
  2. Try using local IP to access the instance.

Let me know how it goes.

@alextran1502 commented on GitHub (Sep 13, 2022): Can you try the two things here? 1. Clear the cache in the cache setting in the app. 2. Try using local IP to access the instance. Let me know how it goes.
OVERLORD commented 2026-02-04 19:27:59 +03:00
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@alextran1502 commented on GitHub (Sep 13, 2022):

Also, have you tried restart the server? Please include the server log when you are browsing the file if you can.

Did you change any user permission in your docker-compose file?

@alextran1502 commented on GitHub (Sep 13, 2022): Also, have you tried restart the server? Please include the server log when you are browsing the file if you can. Did you change any user permission in your docker-compose file?
OVERLORD commented 2026-02-04 19:28:05 +03:00
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@Sid-Sun commented on GitHub (Sep 13, 2022):

Hi!

I've tried to clear the cache as well as reinstall the app, it does not help
Tried using local IP directly

I have restarted the server (did it while upgrading today evening and now, images were uploaded before update) here is what i see on immich-immich-server-1:

immich-immich-server-1            | [Nest] 7  - 09/13/2022, 8:02:45 PM     LOG [WebsocketConnectionEvent] New websocket connection: PZ_eZKBt3tQxWhgaAAAB
immich-immich-server-1            | [Nest] 7  - 09/13/2022, 8:03:23 PM     LOG [WebsocketConnectionEvent] Client PZ_eZKBt3tQxWhgaAAAB disconnected from Websocket
immich-immich-server-1            | [Nest] 7  - 09/13/2022, 8:03:28 PM     LOG [createDeviceInfo] Device Info Exist
immich-immich-server-1            | [Nest] 7  - 09/13/2022, 8:03:28 PM     LOG [WebsocketConnectionEvent] New websocket connection: N_XxIYYk5ujCWK3pAAAD

full logs, docker compose and redacted .env

the docker-compose file is unchanged other than enabling logging for proxy container

EDIT: It seems backup from iOS is still working, I can see a few recent videos which were backed up

@Sid-Sun commented on GitHub (Sep 13, 2022): Hi! I've tried to clear the cache as well as reinstall the app, it does not help Tried using local IP directly I have restarted the server (did it while upgrading today evening and now, images were uploaded before update) here is what i see on `immich-immich-server-1`: ``` immich-immich-server-1 | [Nest] 7 - 09/13/2022, 8:02:45 PM LOG [WebsocketConnectionEvent] New websocket connection: PZ_eZKBt3tQxWhgaAAAB immich-immich-server-1 | [Nest] 7 - 09/13/2022, 8:03:23 PM LOG [WebsocketConnectionEvent] Client PZ_eZKBt3tQxWhgaAAAB disconnected from Websocket immich-immich-server-1 | [Nest] 7 - 09/13/2022, 8:03:28 PM LOG [createDeviceInfo] Device Info Exist immich-immich-server-1 | [Nest] 7 - 09/13/2022, 8:03:28 PM LOG [WebsocketConnectionEvent] New websocket connection: N_XxIYYk5ujCWK3pAAAD ``` full logs, docker compose and redacted [.env](https://gist.github.com/Sid-Sun/abf8a6a08564770014e723598687e260) the docker-compose file is unchanged other than enabling logging for proxy container EDIT: It seems backup from iOS is still working, I can see a few recent videos which were backed up
OVERLORD commented 2026-02-04 19:28:16 +03:00
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@alextran1502 commented on GitHub (Sep 13, 2022):

We just got similar report on Discord with iOS16 might be the problem here. I updated to iOS16 as well but didn't see any weirdness along with a few others. This might be a bug in the OS. I will keep my eyes out for the additional info from Apple

@alextran1502 commented on GitHub (Sep 13, 2022): We just got similar report on Discord with iOS16 might be the problem here. I updated to iOS16 as well but didn't see any weirdness along with a few others. This might be a bug in the OS. I will keep my eyes out for the additional info from Apple
OVERLORD commented 2026-02-04 19:28:18 +03:00
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@alextran1502 commented on GitHub (Sep 14, 2022):

Did you also test on your Android and it is not showing up as well?

@alextran1502 commented on GitHub (Sep 14, 2022): Did you also test on your Android and it is not showing up as well?
OVERLORD commented 2026-02-04 19:28:21 +03:00
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@ExcelsiorEyer commented on GitHub (Sep 14, 2022):

Just want to add that this is not a one-off case and I’ve been facing the same issue since upgrading to iOS16. Nothing interesting showing up on the logs.

However in some cases clicking on the failed thumbnails is a hit or miss. It shows the image sometimes and the rest of the time takes you back to the login page where it doesn’t accept credentials with error “Error logging you in. Check user/password/url”.

Wait a bit and then the login works but the thumbnail load is wonky still and the issue still remains with some images loading and some not.

For good measure I tried clearing cache, restarting the entire stack but no luck so far.

@ExcelsiorEyer commented on GitHub (Sep 14, 2022): Just want to add that this is not a one-off case and I’ve been facing the same issue since upgrading to iOS16. Nothing interesting showing up on the logs. However in some cases clicking on the failed thumbnails is a hit or miss. It shows the image sometimes and the rest of the time takes you back to the login page where it doesn’t accept credentials with error “Error logging you in. Check user/password/url”. Wait a bit and then the login works but the thumbnail load is wonky still and the issue still remains with some images loading and some not. For good measure I tried clearing cache, restarting the entire stack but no luck so far.
OVERLORD commented 2026-02-04 19:28:34 +03:00
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@alextran1502 commented on GitHub (Sep 14, 2022):

@ExcelsiorEyer Thank you for the report, iOS16 was just out yesterday so obviously there is something going on.

@alextran1502 commented on GitHub (Sep 14, 2022): @ExcelsiorEyer Thank you for the report, iOS16 was just out yesterday so obviously there is something going on.
OVERLORD commented 2026-02-04 19:28:39 +03:00
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@alextran1502 commented on GitHub (Sep 14, 2022):

AND I JUST GOT PAWNED AS WELL! GOOD!!! TIME TO DEBUG

@alextran1502 commented on GitHub (Sep 14, 2022): AND I JUST GOT PAWNED AS WELL! GOOD!!! TIME TO DEBUG
OVERLORD commented 2026-02-04 19:28:45 +03:00
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@Sid-Sun commented on GitHub (Sep 14, 2022):

Did you also test on your Android and it is not showing up as well?

It is showing up on Android, I guess only iOS and iPads are impacted

@Sid-Sun commented on GitHub (Sep 14, 2022): > Did you also test on your Android and it is not showing up as well? It is showing up on Android, I guess only iOS and iPads are impacted
OVERLORD commented 2026-02-04 19:28:52 +03:00
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@martabal commented on GitHub (Sep 14, 2022):

Same problem with iOS 16

@martabal commented on GitHub (Sep 14, 2022): Same problem with iOS 16
OVERLORD commented 2026-02-04 19:29:05 +03:00
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@alextran1502 commented on GitHub (Sep 14, 2022):

Update on the matter, I updated XCode 14 and build the new version of the app, when loading an instances with existing asset, there were strange error that the image cannot be decoded and therefore skip displaying those images.

Will keep you guys updated with this issue

@alextran1502 commented on GitHub (Sep 14, 2022): Update on the matter, I updated XCode 14 and build the new version of the app, when loading an instances with existing asset, there were strange error that the image cannot be decoded and therefore skip displaying those images. Will keep you guys updated with this issue
OVERLORD commented 2026-02-04 19:29:14 +03:00
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@alextran1502 commented on GitHub (Sep 14, 2022):

Found the issue, the cache manager somehow cannot open the cache on iOS16 - therefore all the cache images cannot be read/write which lead to the error.

@alextran1502 commented on GitHub (Sep 14, 2022): Found the issue, the cache manager somehow cannot open the cache on iOS16 - therefore all the cache images cannot be read/write which lead to the error.
OVERLORD commented 2026-02-04 19:29:20 +03:00
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@ExcelsiorEyer commented on GitHub (Sep 15, 2022):

This fix didn’t seem to have worked. Thumbnails show up and then starts to disappear. Cache image count keeps fluctuating up and down.

Let me know if you need any specific information to triage this further.

FE1F3FD9-236F-43AE-9760-E313B0755247
5A35DC63-D02C-47EC-8715-E3ACA8D4D11C

@ExcelsiorEyer commented on GitHub (Sep 15, 2022): This fix didn’t seem to have worked. Thumbnails show up and then starts to disappear. Cache image count keeps fluctuating up and down. Let me know if you need any specific information to triage this further. ![FE1F3FD9-236F-43AE-9760-E313B0755247](https://user-images.githubusercontent.com/75917861/190264883-49b07115-0625-45e6-b409-24527c4d0270.jpeg) ![5A35DC63-D02C-47EC-8715-E3ACA8D4D11C](https://user-images.githubusercontent.com/75917861/190264885-33ecb20f-bf44-4c92-8160-0b9305589f89.png)
OVERLORD commented 2026-02-04 19:29:28 +03:00
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@alextran1502 commented on GitHub (Sep 15, 2022):

@ExcelsiorEyer the new version is not out yet, it is still being reviewed by Apple 😅

@alextran1502 commented on GitHub (Sep 15, 2022): @ExcelsiorEyer the new version is not out yet, it is still being reviewed by Apple 😅
OVERLORD commented 2026-02-04 19:29:41 +03:00
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@ExcelsiorEyer commented on GitHub (Sep 15, 2022):

Well isn’t this embarrassing 😳. I didn’t pay attention to the fix to the iOS app and was looking at the server version. Thanks for the quick fix.

@ExcelsiorEyer commented on GitHub (Sep 15, 2022): Well isn’t this embarrassing 😳. I didn’t pay attention to the fix to the iOS app and was looking at the server version. Thanks for the quick fix.
OVERLORD commented 2026-02-04 19:29:45 +03:00
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@alextran1502 commented on GitHub (Sep 15, 2022):

Apple is being a nuisance, they reject the app because the shared with partner button is grayed out... It has been grayed out for the last 30 versions or so. I have to resubmit the app version with the explanation so that it might be delayed a bit, it is probably available later today

@alextran1502 commented on GitHub (Sep 15, 2022): Apple is being a nuisance, they reject the app because the `shared with partner` button is grayed out... It has been grayed out for the last 30 versions or so. I have to resubmit the app version with the explanation so that it might be delayed a bit, it is probably available later today
OVERLORD commented 2026-02-04 19:29:49 +03:00
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@ExcelsiorEyer commented on GitHub (Sep 16, 2022):

Tested with the new app. Can confirm that the issue is resolved. Thank you!

@ExcelsiorEyer commented on GitHub (Sep 16, 2022): Tested with the new app. Can confirm that the issue is resolved. Thank you!
OVERLORD commented 2026-02-04 19:29:54 +03:00
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@pcgirl commented on GitHub (Sep 23, 2023):

IOS 17.0.1 is having a problem with Local Connection. Can connect using the app from outside the local connection. Can connect using a browser on iphone when connected locally. But the app won't connect when connected locally. Gives a "Server is not Reachable". I looked into the Local Network settings under Privacy & Security but immich isn't in there.

@pcgirl commented on GitHub (Sep 23, 2023): IOS 17.0.1 is having a problem with Local Connection. Can connect using the app from outside the local connection. Can connect using a browser on iphone when connected locally. But the app won't connect when connected locally. Gives a "Server is not Reachable". I looked into the Local Network settings under Privacy & Security but immich isn't in there.
OVERLORD commented 2026-02-04 19:30:00 +03:00
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@alextran1502 commented on GitHub (Sep 23, 2023):

@pcgirl when you first use the app to access local instance with local IP, it will ask for permission to access local network, please make sure to allow that. You can restart the app to make sure accepting that permission

@alextran1502 commented on GitHub (Sep 23, 2023): @pcgirl when you first use the app to access local instance with local IP, it will ask for permission to access local network, please make sure to allow that. You can restart the app to make sure accepting that permission
OVERLORD commented 2026-02-04 19:30:09 +03:00
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@pcgirl commented on GitHub (Sep 23, 2023):

I did and I Allowed but it still says server is unreachable. I have tried it both with using the ip address IE: http://192.168.1.100:2238 and also using my dyndns server address. http://domain.dyndns.org:2238

@pcgirl commented on GitHub (Sep 23, 2023): I did and I Allowed but it still says server is unreachable. I have tried it both with using the ip address IE: http://192.168.1.100:2238 and also using my dyndns server address. http://domain.dyndns.org:2238
OVERLORD commented 2026-02-04 19:30:20 +03:00
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@alextran1502 commented on GitHub (Sep 24, 2023):

@pcgirl please try http://192.168.1.100:2238/api

@alextran1502 commented on GitHub (Sep 24, 2023): @pcgirl please try `http://192.168.1.100:2238/api`
OVERLORD commented 2026-02-04 19:30:29 +03:00
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@pcgirl commented on GitHub (Sep 24, 2023):

I did try it that way as well. Still says server unreachable.

@pcgirl commented on GitHub (Sep 24, 2023): I did try it that way as well. Still says server unreachable.
OVERLORD commented 2026-02-04 19:30:44 +03:00
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@alextran1502 commented on GitHub (Sep 24, 2023):

@pcgirl are your phone on the correct network?

@alextran1502 commented on GitHub (Sep 24, 2023): @pcgirl are your phone on the correct network?
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