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Code Issues 28 Packages Projects Releases 10 Wiki Activity

Mobile app throws an error when playing remote videos #2876

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opened 2026-02-05 07:08:37 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 07:08:37 +03:00
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Originally created by @LauriKem on GitHub (Apr 12, 2024).

The bug

When trying to play a remote video on my Immich mobile application (Android 14, Pixel 8), the application throws an error.

In the UI side, when opening a video, the thumbnail, buffering icon and controls are shown for 1-2 seconds, after which the screen goes gray (with the controls still visible). No audio or video is played.

This happens only when playing videos which are located at the server, not when playing videos existing locally on the phone (even though they are backed up to the server, too).

This also happens only when using the app - by accessing the videos with the mobile browser (Chrome) the videos play OK. The videos play fine also on my computer (Firefox).

I have experienced this issue also with previous Immich server and app versions. The encoding of the video files has not helped with the issue.

From the application logs I can get these details:

  • Message:

FlutterError - Catch all

  • Details:

Exception: PlatformException(VideoError, Video player had error z2.r: Source error, null, null)
Library: widgets library
Context: building Widget-[<{
"id": 24355,
"remoteId": "5efc8cef-5675-47c8-9f26-2c1d468f217a",
"localId": "N/A",
"checksum": "qgNk8YV8kZUO+NZlMrRNxz2cdTQ=",
"ownerId": -7469303263042594039,
"livePhotoVideoId": "N/A",
"stackCount": "null",
"stackParentId": "N/A",
"fileCreatedAt": "2022-08-21 04:00:00.000",
"fileModifiedAt": "2024-01-02 12:32:28.000",
"updatedAt": "2024-01-02 13:20:53.200",
"durationInSeconds": 23,
"type": "AssetType.video",
"fileName": "WhatsApp Video 2022-08-20 at 9.35.44 PM.mp4",
"isFavorite": false,
"isRemote": true,
"storage": "AssetState.remote",
"width": 640,
"height": 352,
"isArchived": false,
"isTrashed": false,
"isReadOnly": false,
"isOffline": false,
}>]

  • From:

#1 AsyncError.value (package:riverpod/src/common.dart:494:0)
#2 VideoViewerPage.build (package:immich_mobile/modules/asset_viewer/views/video_viewer_page.dart:37:0)
#3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
#4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5592:0)
#5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
#6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5480:0)
#8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5643:0)
#9 Element.rebuild (package:flutter/src/widgets/framework.dart:5196:0)
#10 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2904:0)
#11 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:989:0)
#12 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:448:0)
#13 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1386:0)
#14 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1311:0)
#15 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1169:0)
#16 _invoke (dart:ui/hooks.dart:312:0)
#17 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:399:0)
#18 _drawFrame (dart:ui/hooks.dart:283:0)

The OS that Immich Server is running on

Ubuntu Server 22.04.2 LTS

Version of Immich Server

v1.101.0

Version of Immich Mobile App

v1.101.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

########################### SECRETS
secrets:
  postgres_immich_password:
    file: $SECRETSDIR/postgres_immich_password
  postgres_immich_user:
    file: $SECRETSDIR/postgres_immich_user
  postgres_immich_db:
    file: $SECRETSDIR/postgres_immich_db

########################### SERVICES
services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:v1.101.0
    restart: unless-stopped
    security_opt:
      - no-new-privileges:true
    command: [ "start.sh", "immich" ]
    volumes:
      - /mnt/immich_share/library:/usr/src/app/upload/library
      - /mnt/immich_share/upload:/usr/src/app/upload/upload
      - /mnt/immich_share/profile:/usr/src/app/upload/profile
      - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video
      - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs
      - /etc/localtime:/etc/localtime:ro
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    environment:
      - PUID=$PUID
      - PGID=$PGID
      - TZ=$TZ
      - DB_USERNAME=$IMMICH_POSTGRES_USER
      - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD
      - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB
      - DB_HOSTNAME=immich_postgres
      - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY
      - REDIS_HOSTNAME=immich_redis
      - IMMICH_VERSION=v1.101.0
      - UPLOAD_LOCATION=/mnt/immich_share


  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:v1.101.0
    restart: unless-stopped
    security_opt:
      - no-new-privileges:true
    command: [ "start.sh", "microservices" ]
    volumes:
      - /mnt/immich_share/library:/usr/src/app/upload/library
      - /mnt/immich_share/upload:/usr/src/app/upload/upload
      - /mnt/immich_share/profile:/usr/src/app/upload/profile
      - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video
      - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs
      - $APPDATADIR/immich_microservices:/usr/src/app/.reverse-geocoding-dump
      - /etc/localtime:/etc/localtime:ro
    depends_on:
      - redis
      - database
    environment:
      - PUID=$PUID
      - PGID=$PGID
      - TZ=$TZ
      - DB_USERNAME=$IMMICH_POSTGRES_USER
      - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD
      - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB
      - DB_HOSTNAME=immich_postgres
      - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY
      - REDIS_HOSTNAME=immich_redis
      - IMMICH_VERSION=v1.101.0
      - UPLOAD_LOCATION=/mnt/immich_share

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:v1.101.0
    restart: unless-stopped
    security_opt:
      - no-new-privileges:true
    volumes:
      - /mnt/immich_share/library:/usr/src/app/upload/library
      - /mnt/immich_share/upload:/usr/src/app/upload/upload
      - /mnt/immich_share/profile:/usr/src/app/upload/profile
      - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video
      - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs
      - $APPDATADIR/immich_machine_learning:/cache
    environment:
      - PUID=$PUID
      - PGID=$PGID
      - TZ=$TZ
      - DB_USERNAME=$IMMICH_POSTGRES_USER
      - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD
      - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB
      - DB_HOSTNAME=immich_postgres
      - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY
      - REDIS_HOSTNAME=immich_redis
      - IMMICH_VERSION=v1.101.0
      - UPLOAD_LOCATION=/mnt/immich_share

  redis:
    container_name: immich_redis
    image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5
    restart: unless-stopped
    security_opt:
      - no-new-privileges:true
    environment:
      - PUID=$PUID
      - PGID=$PGID
      - TZ=$TZ

  database:
    container_name: immich_postgres
    image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    restart: unless-stopped
    security_opt:
      - no-new-privileges:true
    environment:
      - PUID=$PUID
      - PGID=$PGID
      - TZ=$TZ
      - POSTGRES_PASSWORD=$IMMICH_POSTGRES_PASSWORD
      - POSTGRES_USER=$IMMICH_POSTGRES_USER
      - POSTGRES_DB=$IMMICH_POSTGRES_DB
      - DB_USERNAME=$IMMICH_POSTGRES_USER
      - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD
      - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB
      - DB_HOSTNAME=immich_postgres
      - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY
      - REDIS_HOSTNAME=immich_redis
      - IMMICH_VERSION=v1.101.0
      - UPLOAD_LOCATION=/mnt/immich_share
    volumes:
      - $APPDATADIR/immich_db:/var/lib/postgresql/data

Your .env content

.env contains only the variables (like $PUID), otherwise all information and data is in the docker-compose above.

Reproduction steps

1. Open the Immich app on mobile
2. Open a video which is available only remotely (cloud icon)
3. Video does not play and the error above is thrown in the logs

Additional information

No response

Originally created by @LauriKem on GitHub (Apr 12, 2024). ### The bug When trying to play a remote video on my Immich mobile application (Android 14, Pixel 8), the application throws an error. In the UI side, when opening a video, the thumbnail, buffering icon and controls are shown for 1-2 seconds, after which the screen goes gray (with the controls still visible). No audio or video is played. This happens only when playing videos which are located at the server, not when playing videos existing locally on the phone (even though they are backed up to the server, too). This also happens only when using the app - by accessing the videos with the mobile browser (Chrome) the videos play OK. The videos play fine also on my computer (Firefox). I have experienced this issue also with previous Immich server and app versions. The encoding of the video files has not helped with the issue. From the application logs I can get these details: - Message: > FlutterError - Catch all - Details: > Exception: PlatformException(VideoError, Video player had error z2.r: Source error, null, null) > Library: widgets library > Context: building Widget-[<{ > "id": 24355, > "remoteId": "5efc8cef-5675-47c8-9f26-2c1d468f217a", > "localId": "N/A", > "checksum": "qgNk8YV8kZUO+NZlMrRNxz2cdTQ=", > "ownerId": -7469303263042594039, > "livePhotoVideoId": "N/A", > "stackCount": "null", > "stackParentId": "N/A", > "fileCreatedAt": "2022-08-21 04:00:00.000", > "fileModifiedAt": "2024-01-02 12:32:28.000", > "updatedAt": "2024-01-02 13:20:53.200", > "durationInSeconds": 23, > "type": "AssetType.video", > "fileName": "WhatsApp Video 2022-08-20 at 9.35.44 PM.mp4", > "isFavorite": false, > "isRemote": true, > "storage": "AssetState.remote", > "width": 640, > "height": 352, > "isArchived": false, > "isTrashed": false, > "isReadOnly": false, > "isOffline": false, > }>] - From: > > #1 AsyncError.value (package:riverpod/src/common.dart:494:0) > #2 VideoViewerPage.build (package:immich_mobile/modules/asset_viewer/views/video_viewer_page.dart:37:0) \ > #3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0) > #4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5592:0) > #5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0) > #6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0) > #7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5480:0) > #8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5643:0) > #9 Element.rebuild (package:flutter/src/widgets/framework.dart:5196:0) > #10 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2904:0) > #11 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:989:0) > #12 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:448:0) > #13 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1386:0) > #14 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1311:0) > #15 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1169:0) > #16 _invoke (dart:ui/hooks.dart:312:0) > #17 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:399:0) > #18 _drawFrame (dart:ui/hooks.dart:283:0) ### The OS that Immich Server is running on Ubuntu Server 22.04.2 LTS ### Version of Immich Server v1.101.0 ### Version of Immich Mobile App v1.101.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" ########################### SECRETS secrets: postgres_immich_password: file: $SECRETSDIR/postgres_immich_password postgres_immich_user: file: $SECRETSDIR/postgres_immich_user postgres_immich_db: file: $SECRETSDIR/postgres_immich_db ########################### SERVICES services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:v1.101.0 restart: unless-stopped security_opt: - no-new-privileges:true command: [ "start.sh", "immich" ] volumes: - /mnt/immich_share/library:/usr/src/app/upload/library - /mnt/immich_share/upload:/usr/src/app/upload/upload - /mnt/immich_share/profile:/usr/src/app/upload/profile - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs - /etc/localtime:/etc/localtime:ro ports: - 2283:3001 depends_on: - redis - database environment: - PUID=$PUID - PGID=$PGID - TZ=$TZ - DB_USERNAME=$IMMICH_POSTGRES_USER - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB - DB_HOSTNAME=immich_postgres - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY - REDIS_HOSTNAME=immich_redis - IMMICH_VERSION=v1.101.0 - UPLOAD_LOCATION=/mnt/immich_share immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:v1.101.0 restart: unless-stopped security_opt: - no-new-privileges:true command: [ "start.sh", "microservices" ] volumes: - /mnt/immich_share/library:/usr/src/app/upload/library - /mnt/immich_share/upload:/usr/src/app/upload/upload - /mnt/immich_share/profile:/usr/src/app/upload/profile - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs - $APPDATADIR/immich_microservices:/usr/src/app/.reverse-geocoding-dump - /etc/localtime:/etc/localtime:ro depends_on: - redis - database environment: - PUID=$PUID - PGID=$PGID - TZ=$TZ - DB_USERNAME=$IMMICH_POSTGRES_USER - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB - DB_HOSTNAME=immich_postgres - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY - REDIS_HOSTNAME=immich_redis - IMMICH_VERSION=v1.101.0 - UPLOAD_LOCATION=/mnt/immich_share immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:v1.101.0 restart: unless-stopped security_opt: - no-new-privileges:true volumes: - /mnt/immich_share/library:/usr/src/app/upload/library - /mnt/immich_share/upload:/usr/src/app/upload/upload - /mnt/immich_share/profile:/usr/src/app/upload/profile - $APPDATADIR/immich_data/encoded-video:/usr/src/app/upload/encoded-video - $APPDATADIR/immich_data/thumbs:/usr/src/app/upload/thumbs - $APPDATADIR/immich_machine_learning:/cache environment: - PUID=$PUID - PGID=$PGID - TZ=$TZ - DB_USERNAME=$IMMICH_POSTGRES_USER - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB - DB_HOSTNAME=immich_postgres - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY - REDIS_HOSTNAME=immich_redis - IMMICH_VERSION=v1.101.0 - UPLOAD_LOCATION=/mnt/immich_share redis: container_name: immich_redis image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5 restart: unless-stopped security_opt: - no-new-privileges:true environment: - PUID=$PUID - PGID=$PGID - TZ=$TZ database: container_name: immich_postgres image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 restart: unless-stopped security_opt: - no-new-privileges:true environment: - PUID=$PUID - PGID=$PGID - TZ=$TZ - POSTGRES_PASSWORD=$IMMICH_POSTGRES_PASSWORD - POSTGRES_USER=$IMMICH_POSTGRES_USER - POSTGRES_DB=$IMMICH_POSTGRES_DB - DB_USERNAME=$IMMICH_POSTGRES_USER - DB_PASSWORD=$IMMICH_POSTGRES_PASSWORD - DB_DATABASE_NAME=$IMMICH_POSTGRES_DB - DB_HOSTNAME=immich_postgres - TYPESENSE_API_KEY=$IMMICH_TYPESENSE_API_KEY - REDIS_HOSTNAME=immich_redis - IMMICH_VERSION=v1.101.0 - UPLOAD_LOCATION=/mnt/immich_share volumes: - $APPDATADIR/immich_db:/var/lib/postgresql/data ``` ### Your .env content ```Shell .env contains only the variables (like $PUID), otherwise all information and data is in the docker-compose above. ``` ### Reproduction steps ```bash 1. Open the Immich app on mobile 2. Open a video which is available only remotely (cloud icon) 3. Video does not play and the error above is thrown in the logs ``` ### Additional information _No response_
OVERLORD added the 📱mobile label 2026-02-05 07:08:37 +03:00
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Reference: immich-app/immich#2876
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