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certian videos wont back up on pixel #2770

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opened 2026-02-05 07:01:25 +03:00 by OVERLORD · 6 comments
OVERLORD commented 2026-02-05 07:01:25 +03:00
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Originally created by @bathtubfulloftoast on GitHub (Apr 6, 2024).

The bug

whenever the size of the metadata is too large in a video recorded on a pixel phone immich is continuously unable to process it leaving it consistently looping trying to upload and process it.

The OS that Immich Server is running on

Ubuntu 22.04.4 LTS x86_64

Version of Immich Server

v1.100.0

Version of Immich Mobile App

v1.100.0 build.130

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: ['start.sh', 'immich']
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - ${EXTERNAL_PATH}:/home/nova/DCIM
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/hardware-transcoding
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    command: ['start.sh', 'microservices']
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - ${EXTERNAL_PATH}:/home/nova/DCIM
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5
    restart: always

  database:
    container_name: immich_postgres
    image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
EXTERNAL_PATH=/home/nova/DCIM

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

1. record video (slow motion videos most consistently recreate the issue however it can be done with normal videos)
2. upload video to immich server
3. video itself uploads fine
4. server gets stuck uploading file info

Additional information

im not sure if its entirely metadata
however when i looked into it the metadata of the failed video was 80 mb

this could also be because my server is a tad under powered
being a HP Pavilion Notebook
with a 4 core Intel i3-5020U
no GPU
and 8gb of ram

Originally created by @bathtubfulloftoast on GitHub (Apr 6, 2024). ### The bug whenever the size of the metadata is too large in a video recorded on a pixel phone immich is continuously unable to process it leaving it consistently looping trying to upload and process it. ### The OS that Immich Server is running on Ubuntu 22.04.4 LTS x86_64 ### Version of Immich Server v1.100.0 ### Version of Immich Mobile App v1.100.0 build.130 ### Platform with the issue - [X] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: ['start.sh', 'immich'] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro - ${EXTERNAL_PATH}:/home/nova/DCIM env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/hardware-transcoding # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding command: ['start.sh', 'microservices'] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro - ${EXTERNAL_PATH}:/home/nova/DCIM env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always redis: container_name: immich_redis image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5 restart: always database: container_name: immich_postgres image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always volumes: pgdata: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=./library EXTERNAL_PATH=/home/nova/DCIM # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password DB_PASSWORD=postgres # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. record video (slow motion videos most consistently recreate the issue however it can be done with normal videos) 2. upload video to immich server 3. video itself uploads fine 4. server gets stuck uploading file info ``` ### Additional information im not sure if its entirely metadata however when i looked into it the metadata of the failed video was 80 mb this could also be because my server is a tad under powered being a HP Pavilion Notebook with a 4 core Intel i3-5020U no GPU and 8gb of ram
OVERLORD commented 2026-02-05 07:01:29 +03:00
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@mmomjian commented on GitHub (Apr 6, 2024):

How are you connecting to Immich? HTTP, HTTPS, reverse proxy, cloudflare, etc?

Are you sure it is having a problem? It is normal for the bar to show "uploading file info" when it is done backing up. Does the video not appear on the Immich website?

@mmomjian commented on GitHub (Apr 6, 2024): How are you connecting to Immich? HTTP, HTTPS, reverse proxy, cloudflare, etc? Are you sure it is having a problem? It is normal for the bar to show "uploading file info" when it is done backing up. Does the video not appear on the Immich website?
OVERLORD commented 2026-02-05 07:01:35 +03:00
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@bo0tzz commented on GitHub (Apr 6, 2024):

Are you using a reverse proxy of any kind? Those often have a POST body size limit by default.

@bo0tzz commented on GitHub (Apr 6, 2024): Are you using a reverse proxy of any kind? Those often have a POST body size limit by default.
OVERLORD commented 2026-02-05 07:01:38 +03:00
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@bathtubfulloftoast commented on GitHub (Apr 6, 2024):

How are you connecting to Immich? HTTP, HTTPS, reverse proxy, cloudflare, etc?

Are you sure it is having a problem? It is normal for the bar to show "uploading file info" when it is done backing up. Does the video not appear on the Immich website?

i do have a reverse proxy with nginx and cloudflare settup
however when i do it directly to immich without any proxies the issue still remains

@bathtubfulloftoast commented on GitHub (Apr 6, 2024): > How are you connecting to Immich? HTTP, HTTPS, reverse proxy, cloudflare, etc? > > Are you sure it is having a problem? It is normal for the bar to show "uploading file info" when it is done backing up. Does the video not appear on the Immich website? i do have a reverse proxy with nginx and cloudflare settup however when i do it directly to immich without any proxies the issue still remains
OVERLORD commented 2026-02-05 07:01:44 +03:00
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@mmomjian commented on GitHub (Apr 6, 2024):

Please be more specific with the issue. Does the video in question not appear on the website, but all your other files do? Are there errors in the app logs?

@mmomjian commented on GitHub (Apr 6, 2024): Please be more specific with the issue. Does the video in question not appear on the website, but all your other files do? Are there errors in the app logs?
OVERLORD commented 2026-02-05 07:01:47 +03:00
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@bathtubfulloftoast commented on GitHub (Apr 6, 2024):

i just uploaded 2 slow motion videos directly and they did work (whoops)
however the first time i encountered this issue
it would continuously get stuck uploading the video and never actually upload
it wouldn't show up in the site no matter where i tried to access it or upload from

sadly i gave up and deleted the original problem video
plus this was a week ago

@bathtubfulloftoast commented on GitHub (Apr 6, 2024): i just uploaded 2 slow motion videos directly and they did work (whoops) however the first time i encountered this issue it would continuously get stuck uploading the video and never actually upload it wouldn't show up in the site no matter where i tried to access it or upload from sadly i gave up and deleted the original problem video plus this was a week ago
OVERLORD commented 2026-02-05 07:01:52 +03:00
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@mmomjian commented on GitHub (Apr 6, 2024):

Makes sense. Please feel free to open a new issue if you can reproduce it again.

@mmomjian commented on GitHub (Apr 6, 2024): Makes sense. Please feel free to open a new issue if you can reproduce it again.
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Reference: immich-app/immich#2770
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