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Partial 360 photo / panorama fails to load in web #2235

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opened 2026-02-05 05:49:36 +03:00 by OVERLORD · 5 comments
OVERLORD commented 2026-02-05 05:49:36 +03:00
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Originally created by @OverHash on GitHub (Feb 23, 2024).

The bug

Specific panoramas that are partial 360 photos will fail to load in the Immich web (note: full 360 photos will succeed). This occurs for about 2 out of 50 or so panorama / 360 photos that I have on my gallery.

The OS that Immich Server is running on

Synology

Version of Immich Server

v1.95.1

Version of Immich Mobile App

n/a

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

n/a

Your .env content

n/a

Reproduction steps

1. Import photo provided in Additional Information
2. Attempt to open panorama / partial 360
3. Panorama fails to load with "The panorama can't be loaded" (see Additional Information).

Additional information

Web app after opening the image (note, I believe this is a slightly different image than then the repro. same issue though):
image

Note that the thumbnail preview before I click to open the Panorama is fine.

Zip containing relevant file:
immich-broken-panorama.zip

When visiting console logs I get two errors:

Console errors 
PSVError: Unable to detect system capabilities (photo-sphere-viewer-adapter.0VsU8crC.js:3797:25198)
  Immutable 63
  Immutable 60

Uncaught (in promise) PSVError: Unable to detect system capabilities (photo-sphere-viewer-adapter.0VsU8crC.js:3777:5633)
  Immutable 63
    Immutable 6
    map self-hosted:221
    Immutable 27
    InterpretGeneratorResume self-hosted:1465
    AsyncFunctionNext self-hosted:852
    Immutable 4
    forEach self-hosted:203
    Immutable 23
    InterpretGeneratorResume self-hosted:1465
    AsyncFunctionNext self-hosted:852
Originally created by @OverHash on GitHub (Feb 23, 2024). ### The bug Specific panoramas that are partial 360 photos will fail to load in the Immich web (note: full 360 photos will succeed). This occurs for about 2 out of 50 or so panorama / 360 photos that I have on my gallery. ### The OS that Immich Server is running on Synology ### Version of Immich Server v1.95.1 ### Version of Immich Mobile App n/a ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML n/a ``` ### Your .env content ```Shell n/a ``` ### Reproduction steps ```bash 1. Import photo provided in Additional Information 2. Attempt to open panorama / partial 360 3. Panorama fails to load with "The panorama can't be loaded" (see Additional Information). ``` ### Additional information Web app after opening the image (note, I believe this is a slightly different image than then the repro. same issue though): ![image](https://github.com/immich-app/immich/assets/46231745/a308f07f-5885-407a-a571-bfdfedd57f7d) Note that the thumbnail preview before I click to open the Panorama is fine. Zip containing relevant file: [immich-broken-panorama.zip](https://github.com/immich-app/immich/files/14384504/immich-broken-panorama.zip) When visiting console logs I get two errors: <details> <summary>Console errors</summary> ``` PSVError: Unable to detect system capabilities (photo-sphere-viewer-adapter.0VsU8crC.js:3797:25198) Immutable 63 Immutable 60 Uncaught (in promise) PSVError: Unable to detect system capabilities (photo-sphere-viewer-adapter.0VsU8crC.js:3777:5633) Immutable 63 Immutable 6 map self-hosted:221 Immutable 27 InterpretGeneratorResume self-hosted:1465 AsyncFunctionNext self-hosted:852 Immutable 4 forEach self-hosted:203 Immutable 23 InterpretGeneratorResume self-hosted:1465 AsyncFunctionNext self-hosted:852 ``` </details>
OVERLORD commented 2026-02-05 05:49:45 +03:00
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@Rhyscoch commented on GitHub (Feb 23, 2024):

In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data.

@Rhyscoch commented on GitHub (Feb 23, 2024): In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data.
OVERLORD commented 2026-02-05 05:49:47 +03:00
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@jenda69 commented on GitHub (Feb 23, 2024):

In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data.

If there's no equirectangular exif tag, panorama viewer won't even start and image gets displayed as a plain 2D image. Also the photo is equirectangular and even if it wasn't, it would just get displayed in a wrong projection.

Does it work in a different web browser? I found there used to be the same issue in Brave because of some anti-fingerprinting feature.

@jenda69 commented on GitHub (Feb 23, 2024): > In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data. If there's no equirectangular exif tag, panorama viewer won't even start and image gets displayed as a plain 2D image. Also the photo is equirectangular and even if it wasn't, it would just get displayed in a wrong projection. Does it work in a different web browser? I found there used to be [the same issue](https://github.com/mistic100/Photo-Sphere-Viewer/issues/708) in Brave because of some anti-fingerprinting feature.
OVERLORD commented 2026-02-05 05:49:50 +03:00
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@waclaw66 commented on GitHub (Feb 23, 2024):

It works for me (Win10/FF124)...

obrazek

@waclaw66 commented on GitHub (Feb 23, 2024): It works for me (Win10/FF124)... ![obrazek](https://github.com/immich-app/immich/assets/15554561/29375a68-bcdb-4bbd-957d-81693d898951)
OVERLORD commented 2026-02-05 05:49:57 +03:00
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@OverHash commented on GitHub (Feb 24, 2024):

For clarification I am on Ubuntu 22.04 and using Firefox 124.0.1.

As per @jenda69's comments, I have tried on my phone in the Chrome browser (121.0.6167.180) and it works there. So perhaps this is an issue on Firefox?

In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data.

If this is the issue, then perhaps we should enforce this or display some sort of message? But it is confusing that the image loads on some browsers and not others.

@OverHash commented on GitHub (Feb 24, 2024): For clarification I am on Ubuntu 22.04 and using Firefox 124.0.1. As per @jenda69's comments, I have tried on my phone in the Chrome browser (121.0.6167.180) and it works there. So perhaps this is an issue on Firefox? > In exif wrong pano type - equirectangular. This photo is not equirectangular. Try remove wrong data. If this *is* the issue, then perhaps we should enforce this or display some sort of message? But it is confusing that the image loads on some browsers and not others.
OVERLORD commented 2026-02-05 05:50:01 +03:00
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@OverHash commented on GitHub (Feb 24, 2024):

I just tried again on my Firefox browser and the image loads fine now. Strange. The only difference I can think of is that I re-ran all jobs manually -- perhaps that fixed it.

Thanks all for your comments and suggestions -- appreciate the time taken!

@OverHash commented on GitHub (Feb 24, 2024): I just tried again on my Firefox browser and the image loads fine now. Strange. The only difference I can think of is that I re-ran all jobs manually -- perhaps that fixed it. Thanks all for your comments and suggestions -- appreciate the time taken!
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Reference: immich-app/immich#2235
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