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[BUG] <title> Unable to login using Android and iOS phones #2009

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opened 2026-02-05 04:43:51 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 04:43:51 +03:00
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Originally created by @cheese-melted on GitHub (Jan 18, 2024).

The bug

Cannot login to app on either Android or iOS. Works on Chrome + Windows.

The OS that Immich Server is running on

macOS Monterey Version 12.6 (M1)

Version of Immich Server

2.0.6 / 3.8 (docker-compose.yml gives 3.8, immich --version gives 2.0.6)

Version of Immich Mobile App

1.92.0

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - ${SYNC_PATH}:/usr/src/app/external:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - ${SYNC_PATH}:/usr/src/app/external:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:c5a607fb6e1bb15d32bbcf14db22787d19e428d59e31a5da67511b49bb0f1ccc
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=../immich-data

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=postgres

SYNC_PATH=/Sync/

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

1. docker compose up -d 
2. Attempt to login on iPhone / Android -> "There was an Handshake Exception with the server. Enable self-signed certificate support in the settings if you are using a self-signed certificate. 
3. Login on Windows -> no problemo.

Additional information

Relatively new to home set ups. Not sure how certificates play into this.
Just got external libraries working (very cool).

Originally created by @cheese-melted on GitHub (Jan 18, 2024). ### The bug Cannot login to app on either Android or iOS. Works on Chrome + Windows. ### The OS that Immich Server is running on macOS Monterey Version 12.6 (M1) ### Version of Immich Server 2.0.6 / 3.8 (docker-compose.yml gives 3.8, immich --version gives 2.0.6) ### Version of Immich Mobile App 1.92.0 ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro - ${SYNC_PATH}:/usr/src/app/external:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro - ${SYNC_PATH}:/usr/src/app/external:ro env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:c5a607fb6e1bb15d32bbcf14db22787d19e428d59e31a5da67511b49bb0f1ccc restart: always database: container_name: immich_postgres image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always volumes: pgdata: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=../immich-data # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password DB_PASSWORD=postgres SYNC_PATH=/Sync/ # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. docker compose up -d 2. Attempt to login on iPhone / Android -> "There was an Handshake Exception with the server. Enable self-signed certificate support in the settings if you are using a self-signed certificate. 3. Login on Windows -> no problemo. ``` ### Additional information Relatively new to home set ups. Not sure how certificates play into this. Just got external libraries working (very cool).
OVERLORD commented 2026-02-05 04:43:57 +03:00
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@bo0tzz commented on GitHub (Jan 18, 2024):

You listed the versions of the docker-compose file and of the immich upload cli. Please share the version of immich-server instead, you can find it in the bottom-left of the web UI and in the Immich startup logs.

@bo0tzz commented on GitHub (Jan 18, 2024): You listed the versions of the docker-compose file and of the immich upload cli. Please share the version of immich-server instead, you can find it in the bottom-left of the web UI and in the Immich startup logs.
OVERLORD commented 2026-02-05 04:44:01 +03:00
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@bo0tzz commented on GitHub (Jan 18, 2024):

There was an Handshake Exception with the server. Enable self-signed certificate support in the settings if you are using a self-signed certificate.

Are you using a reverse proxy? If so please set it up to have valid certificate (or change the setting as mentioned).
If not, you'll need to use http:// rather than https:// in the app.

@bo0tzz commented on GitHub (Jan 18, 2024): > There was an Handshake Exception with the server. Enable self-signed certificate support in the settings if you are using a self-signed certificate. Are you using a reverse proxy? If so please set it up to have valid certificate (or change the setting as mentioned). If not, you'll need to use `http://` rather than `https://` in the app.
OVERLORD commented 2026-02-05 04:44:07 +03:00
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@cheese-melted commented on GitHub (Jan 18, 2024):

Hey thanks for the prompt reply to a kinda dumb question!

Using http:// works! (I was not using a reverse proxy though I look to soon hopefully :))

Thanks again!

@cheese-melted commented on GitHub (Jan 18, 2024): Hey thanks for the prompt reply to a kinda dumb question! Using http:// works! (I was not using a reverse proxy though I look to soon hopefully :)) Thanks again!
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Reference: immich-app/immich#2009
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