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[BUG] Thumbnail is created and visible on Mobile App but not visible on the Web page #1997

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opened 2026-02-05 04:42:00 +03:00 by OVERLORD · 4 comments
OVERLORD commented 2026-02-05 04:42:00 +03:00
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Originally created by @usikpavel on GitHub (Jan 17, 2024).

The bug

New photo made by Android is uploaded by not visible in Web. Visible only in mobile App.

  1. On Android, make a photo
  2. Immich mobile App immediately uploads asset and shows "cloud uploaded" icon on the photo
  3. immich_microservices container creates thumbnails JPEG and WEBP (I see generated files and logs)
  4. But there is no any new photos in Web :(
  5. (optionally) To see the new photos on the Web the only way is "Admin panel" -> "Generate ALL Thumbnails".

Asset related logs

immich_microservices
[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated JPEG image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0
[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated WEBP image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0

immich_server
[Nest] 7 - 01/17/2024, 12:19:08 AM WARN [AssetService] WebP thumbnail requested but not found for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0, falling back to JPEG

The OS that Immich Server is running on

Ubuntu 23.10 (Xubuntu)

Version of Immich Server

v1.92.1

Version of Immich Mobile App

v1.92.0 build.117

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:c5a607fb6e1bb15d32bbcf14db22787d19e428d59e31a5da67511b49bb0f1ccc
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./photos

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

1. On Android, make a photo
2. Immich mobile App immediately uploads asset and shows "cloud uploaded" icon on the photo
3. immich_microservices container creates thumbnails JPEG and WEBP (I see generated files and logs)
5. But there is no any new photos in Web :(
6. (optionally) To see the new photos on the Web the only way is "Admin panel" -> "Generate ALL Thumbnails".

Additional information

Asset related logs

immich_microservices
[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated JPEG image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0
[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated WEBP image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0

immich_server
[Nest] 7 - 01/17/2024, 12:19:08 AM WARN [AssetService] WebP thumbnail requested but not found for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0, falling back to JPEG

Originally created by @usikpavel on GitHub (Jan 17, 2024). ### The bug New photo made by Android is uploaded by not visible in Web. Visible only in mobile App. 1. On Android, make a photo 2. Immich mobile App immediately uploads asset and shows "cloud uploaded" icon on the photo 3. immich_microservices container creates thumbnails JPEG and WEBP (I see generated files and logs) 5. But there is no any new photos in Web :( 6. (optionally) To see the new photos on the Web the only way is "Admin panel" -> "Generate ALL Thumbnails". ### Asset related logs **immich_microservices** _[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated JPEG image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0 [Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated WEBP image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0_ **immich_server** _[Nest] 7 - 01/17/2024, 12:19:08 AM WARN [AssetService] WebP thumbnail requested but not found for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0, falling back to JPEG_ ### The OS that Immich Server is running on Ubuntu 23.10 (Xubuntu) ### Version of Immich Server v1.92.1 ### Version of Immich Mobile App v1.92.0 build.117 ### Platform with the issue - [ ] Server - [X] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:c5a607fb6e1bb15d32bbcf14db22787d19e428d59e31a5da67511b49bb0f1ccc restart: always database: container_name: immich_postgres image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always volumes: pgdata: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=./photos # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=release # Connection secret for postgres. You should change it to a random password DB_PASSWORD=postgres # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. On Android, make a photo 2. Immich mobile App immediately uploads asset and shows "cloud uploaded" icon on the photo 3. immich_microservices container creates thumbnails JPEG and WEBP (I see generated files and logs) 5. But there is no any new photos in Web :( 6. (optionally) To see the new photos on the Web the only way is "Admin panel" -> "Generate ALL Thumbnails". ``` ### Additional information ### Asset related logs **immich_microservices** _[Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated JPEG image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0 [Nest] 7 - 01/17/2024, 12:19:08 AM LOG [MediaService] Successfully generated WEBP image thumbnail for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0_ **immich_server** _[Nest] 7 - 01/17/2024, 12:19:08 AM WARN [AssetService] WebP thumbnail requested but not found for asset 62239742-a8e3-44ae-a39c-3ecb1ad1d9d0, falling back to JPEG_
OVERLORD commented 2026-02-05 04:42:05 +03:00
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@alextran1502 commented on GitHub (Jan 17, 2024):

I suspect this is a timezone issue. Can you check again to see if those photos eventually show up after one or two hours?

@alextran1502 commented on GitHub (Jan 17, 2024): I suspect this is a timezone issue. Can you check again to see if those photos eventually show up after one or two hours?
OVERLORD commented 2026-02-05 04:42:11 +03:00
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@bo0tzz commented on GitHub (Jan 17, 2024):

(#5578)

@bo0tzz commented on GitHub (Jan 17, 2024): (#5578)
OVERLORD commented 2026-02-05 04:42:15 +03:00
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@usikpavel commented on GitHub (Jan 17, 2024):

I suspect this is a timezone issue. Can you check again to see if those photos eventually show up after one or two hours?

Yes, I've checked now (after 12 hours), and all new photos are visible now. :)

Should I wait for https://github.com/immich-app/immich/issues/5578 fix? Or is there some solution to tune my system myself?

@usikpavel commented on GitHub (Jan 17, 2024): > I suspect this is a timezone issue. Can you check again to see if those photos eventually show up after one or two hours? Yes, I've checked now (after 12 hours), and all new photos are visible now. :) Should I wait for https://github.com/immich-app/immich/issues/5578 fix? Or is there some solution to tune my system myself?
OVERLORD commented 2026-02-05 04:42:18 +03:00
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@bo0tzz commented on GitHub (Jan 17, 2024):

There is an open PR with a fix that I'm hoping will make it into the next release.

@bo0tzz commented on GitHub (Jan 17, 2024): There is an open PR with a fix that I'm hoping will make it into the next release.
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Reference: immich-app/immich#1997
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