[BUG] One photo can't backup #1939

Closed
opened 2026-02-05 04:33:06 +03:00 by OVERLORD · 2 comments
Owner

Originally created by @mio-19 on GitHub (Jan 4, 2024).

The bug

The photo is https://github.com/immich-app/immich/files/13797682/IMG_8547.zip

Filename is IMG_8547.HEIC

The OS that Immich Server is running on

Archlinux

Version of Immich Server

1.91.4

Version of Immich Mobile App

1.91.4 on iOS 15.4.1

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:b6124ab2e45cc332e16398022a411d7e37181f21ff7874835e0180f56a09e82a
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/run/desktop/mnt/host/y/data1/immich-app/library

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=v1.91.4

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=***********************

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

1. Upload the photo

Additional information

Original: https://github.com/immich-app/immich/issues/6028

Screenshot

image

Originally created by @mio-19 on GitHub (Jan 4, 2024). ### The bug The photo is https://github.com/immich-app/immich/files/13797682/IMG_8547.zip Filename is IMG_8547.HEIC ### The OS that Immich Server is running on Archlinux ### Version of Immich Server 1.91.4 ### Version of Immich Mobile App 1.91.4 on iOS 15.4.1 ### Platform with the issue - [X] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - 2283:3001 depends_on: - redis - database restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env depends_on: - redis - database restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - .env restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:b6124ab2e45cc332e16398022a411d7e37181f21ff7874835e0180f56a09e82a restart: always database: container_name: immich_postgres image: tensorchord/pgvecto-rs:pg14-v0.1.11@sha256:0335a1a22f8c5dd1b697f14f079934f5152eaaa216c09b61e293be285491f8ee env_file: - .env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always volumes: pgdata: model-cache: ``` ### Your .env content ```Shell # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables # The location where your uploaded files are stored UPLOAD_LOCATION=/run/desktop/mnt/host/y/data1/immich-app/library # The Immich version to use. You can pin this to a specific version like "v1.71.0" IMMICH_VERSION=v1.91.4 # Connection secret for postgres. You should change it to a random password DB_PASSWORD=*********************** # The values below this line do not need to be changed ################################################################################### DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. Upload the photo ``` ### Additional information Original: https://github.com/immich-app/immich/issues/6028 Screenshot ![image](https://github.com/immich-app/immich/assets/57285379/94678c40-ccf3-4f58-aca4-d6765653e150)
Author
Owner

@mio-19 commented on GitHub (Jan 6, 2024):

immich_server | [Nest] 6 - 01/06/2024, 2:03:48 PM ERROR [AssetService] Unsupported file type IMG_8547.HEIC

@mio-19 commented on GitHub (Jan 6, 2024): `immich_server | [Nest] 6 - 01/06/2024, 2:03:48 PM ERROR [AssetService] Unsupported file type IMG_8547.HEIC`
Author
Owner

@mio-19 commented on GitHub (Jan 21, 2024):

I check the photo on the device. Although the photo exists, I can't share it nor save it as a file. I think this is an iOS issue

@mio-19 commented on GitHub (Jan 21, 2024): I check the photo on the device. Although the photo exists, I can't share it nor save it as a file. I think this is an iOS issue
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Reference: immich-app/immich#1939