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[BUG] Thumbnail and exif data missing #1503

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opened 2026-02-05 02:07:44 +03:00 by OVERLORD · 6 comments
OVERLORD commented 2026-02-05 02:07:44 +03:00
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Originally created by @alexkiddddd on GitHub (Oct 24, 2023).

The bug

I am uploading my phone camera photos with the android app and sometimes the video is uploaded but on the web interface the video has no thumbnail and no exif info
immich

The OS that Immich Server is running on

QTS Container Station

Version of Immich Server

v1.82.1

Version of Immich Mobile App

v1.82.0 build.106

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

networks:
  default:
    driver: bridge
  npm_proxy:
    name: npm_proxy
    driver: bridge
    ipam:
      config:
        - subnet: 192.168.89.0/24
        
services:
  immich-server:
    container_name: immich_server
    networks:
    - npm_proxy
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: [ "start.sh", "immich" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
    env_file:
      - stack.env
    depends_on:
      - redis
      - database
      - typesense
    restart: always
    user: 1003:1001
    
  immich-microservices:
    container_name: immich_microservices
    networks:
    - npm_proxy
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: [ "start.sh", "microservices" ]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - geocoding-dump:/usr/src/app/.reverse-geocoding-dump
    env_file:
      - stack.env
    depends_on:
      - redis
      - database
      - typesense
    restart: always
    user: 1003:1001
    
  immich-machine-learning:
    container_name: immich_machine_learning
    networks:
    - npm_proxy
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - stack.env
    restart: always

  immich-web:
    container_name: immich_web
    networks:
    - npm_proxy
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - stack.env
    restart: always

  typesense:
    container_name: immich_typesense
    networks:
    - npm_proxy
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - UID=1003
      - GID=1001
      - UMASK=002
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
      # remove this to get debug messages
      - GLOG_minloglevel=1
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    networks:
    - npm_proxy
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    networks:
    - npm_proxy
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - stack.env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    networks:
    - npm_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:

      # Make sure these values get passed through from the env file
      IMMICH_SERVER_URL: 
      IMMICH_WEB_URL: 
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always

volumes:
  pgdata:
  model-cache:
  tsdata:
  geocoding-dump:

Your .env content

UPLOAD_LOCATION=/share/data/fotos
IMMICH_VERSION=v1.82.1
TYPESENSE_API_KEY=redacted
DB_PASSWORD=redacted
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
REDIS_HOSTNAME=immich_redis
TZ=Europe/Lisbon

Reproduction steps

1. Upload the photo or video trough the android app
2. Check the web interface
This does not occur with every photo or video, it seems random...

Additional information

No response

Originally created by @alexkiddddd on GitHub (Oct 24, 2023). ### The bug I am uploading my phone camera photos with the android app and sometimes the video is uploaded but on the web interface the video has no thumbnail and no exif info ![immich](https://github.com/immich-app/immich/assets/148880908/cc9a025b-af77-4c00-8605-fe5b7ac7875f) ### The OS that Immich Server is running on QTS Container Station ### Version of Immich Server v1.82.1 ### Version of Immich Mobile App v1.82.0 build.106 ### Platform with the issue - [ ] Server - [X] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" networks: default: driver: bridge npm_proxy: name: npm_proxy driver: bridge ipam: config: - subnet: 192.168.89.0/24 services: immich-server: container_name: immich_server networks: - npm_proxy image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: [ "start.sh", "immich" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload env_file: - stack.env depends_on: - redis - database - typesense restart: always user: 1003:1001 immich-microservices: container_name: immich_microservices networks: - npm_proxy image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: [ "start.sh", "microservices" ] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - geocoding-dump:/usr/src/app/.reverse-geocoding-dump env_file: - stack.env depends_on: - redis - database - typesense restart: always user: 1003:1001 immich-machine-learning: container_name: immich_machine_learning networks: - npm_proxy image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - stack.env restart: always immich-web: container_name: immich_web networks: - npm_proxy image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - stack.env restart: always typesense: container_name: immich_typesense networks: - npm_proxy image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd environment: - UID=1003 - GID=1001 - UMASK=002 - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data # remove this to get debug messages - GLOG_minloglevel=1 volumes: - tsdata:/data restart: always redis: container_name: immich_redis networks: - npm_proxy image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3 restart: always database: container_name: immich_postgres networks: - npm_proxy image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441 env_file: - stack.env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy networks: - npm_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file IMMICH_SERVER_URL: IMMICH_WEB_URL: ports: - 2283:8080 depends_on: - immich-server - immich-web restart: always volumes: pgdata: model-cache: tsdata: geocoding-dump: ``` ### Your .env content ```Shell UPLOAD_LOCATION=/share/data/fotos IMMICH_VERSION=v1.82.1 TYPESENSE_API_KEY=redacted DB_PASSWORD=redacted DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis TZ=Europe/Lisbon ``` ### Reproduction steps ```bash 1. Upload the photo or video trough the android app 2. Check the web interface This does not occur with every photo or video, it seems random... ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 02:07:51 +03:00
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@alextran1502 commented on GitHub (Oct 24, 2023):

Hello have the jobs finished processing yet?

@alextran1502 commented on GitHub (Oct 24, 2023): Hello have the jobs finished processing yet?
OVERLORD commented 2026-02-05 02:07:53 +03:00
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@florihupf commented on GitHub (Oct 25, 2023):

I had the same thing after upgrading to 1.82.1 and re-running the metadata job on 182.000 assets. While that was happening I got tons of server error pop ups and in the end I had missing exif data and no thumbnails. At that point I rolled back my storage and db via zfs which fixed things but now I am scared to run exif extraction jobs.

@florihupf commented on GitHub (Oct 25, 2023): I had the same thing after upgrading to 1.82.1 and re-running the metadata job on 182.000 assets. While that was happening I got tons of server error pop ups and in the end I had missing exif data and no thumbnails. At that point I rolled back my storage and db via zfs which fixed things but now I am scared to run exif extraction jobs.
OVERLORD commented 2026-02-05 02:07:56 +03:00
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@jrasm91 commented on GitHub (Oct 25, 2023):

There is an existing bug related to duration parsing for videos, which causes metadata extraction for videos to fail. Will be fixed in the next release and seems to be a duplicate of #4480

@jrasm91 commented on GitHub (Oct 25, 2023): There is an existing bug related to duration parsing for videos, which causes metadata extraction for videos to fail. Will be fixed in the next release and seems to be a duplicate of #4480
OVERLORD commented 2026-02-05 02:07:59 +03:00
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@alexkiddddd commented on GitHub (Oct 26, 2023):

Hi, sorry for the delay, my jobs are like this
image

In the meantime my phone has uploaded more photos and none of them have thumbnails or info.

@alexkiddddd commented on GitHub (Oct 26, 2023): Hi, sorry for the delay, my jobs are like this ![image](https://github.com/immich-app/immich/assets/148880908/a1e7cef8-bdcb-47a2-abad-f7c51a092263) In the meantime my phone has uploaded more photos and none of them have thumbnails or info.
OVERLORD commented 2026-02-05 02:08:02 +03:00
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@jrasm91 commented on GitHub (Oct 26, 2023):

This looks like your microservices container just isn't running.

@jrasm91 commented on GitHub (Oct 26, 2023): This looks like your microservices container just isn't running.
OVERLORD commented 2026-02-05 02:08:06 +03:00
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@alexkiddddd commented on GitHub (Oct 26, 2023):

I had to change the permissions on the microservices container to root, now it seems to be working

@alexkiddddd commented on GitHub (Oct 26, 2023): I had to change the permissions on the microservices container to root, now it seems to be working
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Reference: immich-app/immich#1503
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