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[BUG] Error logging you in, check server URL, email and password #1497

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opened 2026-02-05 02:04:30 +03:00 by OVERLORD · 0 comments
OVERLORD commented 2026-02-05 02:04:30 +03:00
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Originally created by @astronaute77 on GitHub (Oct 22, 2023).

The bug

Setup:

  • Cloudflare Tunnel with OTP authentication
  • server and web portal both work using the external tunneled URL through browser
  • the URL is first opened in the browser to authenticate against Cloudflare and ensure it works
  • the app login works using the same credentials if over internal network (credentials are correct)

Problem:

  • As you can see, the URL can be opened through the browser (web access works as well using same credentials)
    1

  • In the APP, the following message is displayed
    2

Can anyone provide a workaround or help understand the issue please?

The OS that Immich Server is running on

Ubuntu server 22.10

Version of Immich Server

latest

Version of Immich Mobile App

letest

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

version: "3.8"

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: ["start.sh", "immich"]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - stack.env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.yml
    #   service: hwaccel
    command: ["start.sh", "microservices"]
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - stack.env
    depends_on:
      - redis
      - database
      - typesense
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - stack.env
    restart: always

  immich-web:
    container_name: immich_web
    image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release}
    env_file:
      - stack.env
    restart: always

  typesense:
    container_name: immich_typesense
    image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd
    environment:
      - TYPESENSE_API_KEY=${TYPESENSE_API_KEY}
      - TYPESENSE_DATA_DIR=/data
      # remove this to get debug messages
      - GLOG_minloglevel=1
    volumes:
      - tsdata:/data
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441
    env_file:
      - stack.env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

  immich-proxy:
    container_name: immich_proxy
    image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release}
    environment:
      # Make sure these values get passed through from the env file
      - IMMICH_SERVER_URL
      - IMMICH_WEB_URL
    ports:
      - 2283:8080
    depends_on:
      - immich-server
      - immich-web
    restart: always

volumes:
  pgdata:
  model-cache:
  tsdata:

networks:
  default:
    external: true
    name: spacex

Your .env content

UPLOAD_LOCATION=/PHOTOS
IMMICH_WEB_URL=http://immich-web:3000
IMMICH_SERVER_URL=http://immich-server:3001
PUBLIC_IMMICH_SERVER_URL=http://immich-server:3001
IMMICH_API_URL_EXTERNAL=/api
IMMICH_VERSION=release
TYPESENSE_API_KEY=
DB_PASSWORD=
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
REDIS_HOSTNAME=immich_redis

Reproduction steps

1. Open the app
2. Try to login with valid credentials and correct server URL
3. Error appears
...

Additional information

No response

Originally created by @astronaute77 on GitHub (Oct 22, 2023). ### The bug Setup: - Cloudflare Tunnel with OTP authentication - server and web portal both work using the external tunneled URL through browser - the URL is first opened in the browser to authenticate against Cloudflare and ensure it works - the app login works using the same credentials if over internal network (credentials are correct) Problem: - As you can see, the URL can be opened through the browser (web access works as well using same credentials) ![1](https://github.com/immich-app/immich/assets/464180/c21be213-93de-4f90-8451-7185db6ad60d) - In the APP, the following message is displayed ![2](https://github.com/immich-app/immich/assets/464180/6a23846c-b4ca-47ae-b036-2d4f5439ad6c) Can anyone provide a workaround or help understand the issue please? ### The OS that Immich Server is running on Ubuntu server 22.10 ### Version of Immich Server latest ### Version of Immich Mobile App letest ### Platform with the issue - [ ] Server - [ ] Web - [X] Mobile ### Your docker-compose.yml content ```YAML version: "3.8" services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} command: ["start.sh", "immich"] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - stack.env depends_on: - redis - database - typesense restart: always immich-microservices: container_name: immich_microservices image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.yml # service: hwaccel command: ["start.sh", "microservices"] volumes: - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - stack.env depends_on: - redis - database - typesense restart: always immich-machine-learning: container_name: immich_machine_learning image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} volumes: - model-cache:/cache env_file: - stack.env restart: always immich-web: container_name: immich_web image: ghcr.io/immich-app/immich-web:${IMMICH_VERSION:-release} env_file: - stack.env restart: always typesense: container_name: immich_typesense image: typesense/typesense:0.24.1@sha256:9bcff2b829f12074426ca044b56160ca9d777a0c488303469143dd9f8259d4dd environment: - TYPESENSE_API_KEY=${TYPESENSE_API_KEY} - TYPESENSE_DATA_DIR=/data # remove this to get debug messages - GLOG_minloglevel=1 volumes: - tsdata:/data restart: always redis: container_name: immich_redis image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3 restart: always database: container_name: immich_postgres image: postgres:14-alpine@sha256:28407a9961e76f2d285dc6991e8e48893503cc3836a4755bbc2d40bcc272a441 env_file: - stack.env environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} volumes: - pgdata:/var/lib/postgresql/data restart: always immich-proxy: container_name: immich_proxy image: ghcr.io/immich-app/immich-proxy:${IMMICH_VERSION:-release} environment: # Make sure these values get passed through from the env file - IMMICH_SERVER_URL - IMMICH_WEB_URL ports: - 2283:8080 depends_on: - immich-server - immich-web restart: always volumes: pgdata: model-cache: tsdata: networks: default: external: true name: spacex ``` ### Your .env content ```Shell UPLOAD_LOCATION=/PHOTOS IMMICH_WEB_URL=http://immich-web:3000 IMMICH_SERVER_URL=http://immich-server:3001 PUBLIC_IMMICH_SERVER_URL=http://immich-server:3001 IMMICH_API_URL_EXTERNAL=/api IMMICH_VERSION=release TYPESENSE_API_KEY= DB_PASSWORD= DB_HOSTNAME=immich_postgres DB_USERNAME=postgres DB_DATABASE_NAME=immich REDIS_HOSTNAME=immich_redis ``` ### Reproduction steps ```bash 1. Open the app 2. Try to login with valid credentials and correct server URL 3. Error appears ... ``` ### Additional information _No response_
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Reference: immich-app/immich#1497
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