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Code Issues 26 Packages Projects Releases 10 Wiki Activity

[BUG] Transcode videos Android Live Photos issue after DB restore #1446

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opened 2026-02-05 01:50:10 +03:00 by OVERLORD · 3 comments
OVERLORD commented 2026-02-05 01:50:10 +03:00
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Originally created by @phoropter on GitHub (Oct 11, 2023).

The bug

If an immich install is wiped then the database restored, the transcode videos job does not handle the small video that's a part of an android live photo. When trying to view a live photo an error like this occurs:
[Nest] 8 - 10/11/2023, 10:16:42 AM ERROR [ExceptionsHandler] ENOENT: no such file or directory, access 'upload/encoded-video/fa2260ba-ca94-4e91-93d7-f6325125a679/36/10/3610befa-d64e-4c2c-8a04-e3232a30a061.mp4' Error: ENOENT: no such file or directory, access 'upload/encoded-video/fa2260ba-ca94-4e91-93d7-f6325125a679/36/10/3610befa-d64e-4c2c-8a04-e3232a30a061.mp4'

The OS that Immich Server is running on

TrueNAS Scale

Version of Immich Server

v1.81.1

Version of Immich Mobile App

v1.81.1 build.2105

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

This is not used in Scale

Your .env content

This is not used in Scale

Reproduction steps

1. Back up DB
2. Delete immich & data
3. Reinstall immich and restore DB
4. Run transcode videos (all) job
5. The server throws an error when trying to view the video of a live photo

Additional information

No response

Originally created by @phoropter on GitHub (Oct 11, 2023). ### The bug If an immich install is wiped then the database restored, the transcode videos job does not handle the small video that's a part of an android live photo. When trying to view a live photo an error like this occurs: `[Nest] 8 - 10/11/2023, 10:16:42 AM ERROR [ExceptionsHandler] ENOENT: no such file or directory, access 'upload/encoded-video/fa2260ba-ca94-4e91-93d7-f6325125a679/36/10/3610befa-d64e-4c2c-8a04-e3232a30a061.mp4' Error: ENOENT: no such file or directory, access 'upload/encoded-video/fa2260ba-ca94-4e91-93d7-f6325125a679/36/10/3610befa-d64e-4c2c-8a04-e3232a30a061.mp4'` ### The OS that Immich Server is running on TrueNAS Scale ### Version of Immich Server v1.81.1 ### Version of Immich Mobile App v1.81.1 build.2105 ### Platform with the issue - [X] Server - [ ] Web - [ ] Mobile ### Your docker-compose.yml content ```YAML This is not used in Scale ``` ### Your .env content ```Shell This is not used in Scale ``` ### Reproduction steps ```bash 1. Back up DB 2. Delete immich & data 3. Reinstall immich and restore DB 4. Run transcode videos (all) job 5. The server throws an error when trying to view the video of a live photo ``` ### Additional information _No response_
OVERLORD commented 2026-02-05 01:50:19 +03:00
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@bo0tzz commented on GitHub (Oct 11, 2023):

Did you only restore the DB, or also the folder where files are stored?

@bo0tzz commented on GitHub (Oct 11, 2023): Did you only restore the DB, or also the folder where files are stored?
OVERLORD commented 2026-02-05 01:50:22 +03:00
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@phoropter commented on GitHub (Oct 11, 2023):

I only restored the DB.

This is the relevant discord help desk thread.

@phoropter commented on GitHub (Oct 11, 2023): I only restored the DB. [This is the relevant discord help desk thread](https://discord.com/channels/979116623879368755/1161446806484430909).
OVERLORD commented 2026-02-05 01:50:23 +03:00
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@truongsinh commented on GitHub (Dec 26, 2023):

could be related to https://github.com/immich-app/immich/issues/5977

@truongsinh commented on GitHub (Dec 26, 2023): could be related to https://github.com/immich-app/immich/issues/5977
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Reference: immich-app/immich#1446
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